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Beoordelingen van Macdonald Hill Valley Hotel, Golf and Spa

4 out of 5
Macdonald Hill Valley Hotel, Golf and Spa
Tarporley Road, Whitchurch, England

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 174 van 489 beoordelingen" "
Gastenscore: 8 - Goed. 164 van 489 beoordelingen" "
Gastenscore: 6 - Redelijk. 84 van 489 beoordelingen" "
Gastenscore: 4 - Matig. 45 van 489 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 22 van 489 beoordelingen" "

8,4/10

Netheid

8,2/10

Personeel en service

7,6/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

7,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Rob

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Aangenaam
Er goed en goede service
1 nacht verbleven in november 2017

4/10 – Matig

Jeff

Reisde met familie
Positief: Personeel en service
Negatief: Netheid
The shower was disgusting. They clearly do not stand inside the shower when they clean it. If they did, they would see the disgusting stains on the inside of the cubicle. Room 208.
1 nacht verbleven in april 2024

4/10 – Matig

Harriet

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Considering the price and star rating of this hotel it was a huge let down. The rooms are very tired and have very poor amenities. The is only one plug socket available to use for the whole room. This is located by the desk / mirror. No usb or plug sockets next to the bed at all. The lamps are wired into the wall so you even unplug a lamp to use the plug socket. The room felt dirty. There were dirty handprints in the walls. Not enough towels etc etc. very basic to say the least. The breakfast was also of a poor standard. We paid to have breakfast included in the room rate however didn’t bother going after the first morning as its was so rubbish. The selection was 2 star at best. I overheard that they charge £18 per person for this awful selection of breakfast. Drinks very expensive too. Overall a massive let down and definitely will not return or recommend to anyone else.
2 nachten verbleven in april 2024

10/10 – Uitstekend

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel was pleasant and the rooms were spacious, clean & comfortable. The food was of a high standard and we would recommend it to others.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Ashley

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

6/10 – Redelijk

Richard

Reisde met familie
Positief: Personeel en service
Negatief: Netheid
The reception team were good but the room had not been cleaned properly. We found old socks, a tooth plaque removal device and the tea and coffee facilities had not been renewed.
1 nacht verbleven in april 2024

4/10 – Matig

Catherine

Reisde met partner
Positief: Personeel en service
While the staff, food, and the facilities were good, the sleeping experience left much to be desired and did not live up to expectations. Arguably the most important aspect of any stay. The mattress was very hard, and lumpy, springs were loud when rolling over. Did not sleep the whole night through and woke up several times due to how awful the mattress was. The shower did not warm up and was cold. Greater attention to details such as small amount of mould in the bathroom, squeaky wardrobe doors, chipped paint on common area doors, shampoo in the hand soap dispenser, no teaspoons in room, heafty room service charge, dated/dirty looking carpets, condensation in the walkway window between the panes of glass, as well as fixing the above mentioned issues could turn this establishment into a luxury experience like I imagine it was in the early 2000s. It was such a shame as we were really looking forward to relaxing away from home for a few nights and in the end couldn't wait to get back.

10/10 – Uitstekend

Dawn

1 nacht verbleven in februari 2024
Reactie van Kind regards, Richard Marsh, Resort General Mana op 27 feb 2024
Thank you for your comments. We are glad you enjoyed your stay and hope to welcome you back soon.

10/10 – Uitstekend

Ash

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024
Reactie van Kind regards, Richard Marsh, Resort General Mana op 27 feb 2024
Thank you for your comments. We are glad you enjoyed your stay and hope to welcome you back soon.

8/10 – Goed

Melanie

1 nacht verbleven in december 2023
Reactie van Kind regards, Richard Marsh, Resort General Mana op 27 feb 2024
Thank you for your comments. We are glad you enjoyed your stay and hope to welcome you back soon.

10/10 – Uitstekend

Sharon

1 nacht verbleven in december 2023

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
Business Trip
A tired hotel in need of an update. Cold evening and the air conditioning had failed so temporary heaters around the place to take the chill off. Room however the polar opposite. Restaurant food nice, but pricey for the surroundings. Number of gaps on the menu for sold out items, staff apologetic and helpful with suggestions on alternatives. Polite and helpful staff let down by an old venue.
1 nacht verbleven in december 2023

8/10 – Goed

Jim

2 nachten verbleven in december 2023

2/10 – Ontzettend slecht

Matthew

1 nacht verbleven in december 2023

10/10 – Uitstekend

Brian

1 nacht verbleven in november 2023

8/10 – Goed

Carole

2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Mr Paul

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Andrew

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Cracking place to stay
I’ve stayed here a few times and I have yet to have a bad experience. Good service great comfort and a very quiet location
1 nacht verbleven in oktober 2023

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Overpriced and understaffed
For a supposedly luxury hotel and spa, the service left something to be desired. For example the hotel receptionist said she was not able to find a cab to get us into the town nearby. So I made a phone call myself and found one immediately. Since the hotel is in the country I was surprised that they didn't have a shuttle. Breakfast service was also slow and the food wasn't good value for money. Overall, comfy beds, but it felt as though the hotel was understaffed. At times there wasn't even anyone on reception.
2 nachten verbleven in oktober 2023

2/10 – Ontzettend slecht

Anna-Louise

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023

6/10 – Redelijk

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

John

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
always very welcoming - clean - friendly
2 nachten verbleven in september 2023

4/10 – Matig

Nicole

Negatief: Staat van de accommodatie en faciliteiten
Ok for short stay only
First impressions of my room was good until I went into the bathroom. It was obviously for people with reduced mobility, I don’t fit this category. It was very tired looking and not what I was expecting from a 4 star hotel. I was only staying for one night so it wasn’t a big problem. I had dinner in the bar, vey expensive and poor served with cold chips. Breakfast was vey average. I didn’t use the Golf Course as this wasn’t the purpose for my trip, but the grounds looked stunning from my window.
1 nacht verbleven in augustus 2023

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Our stay at the hotel was great, only a few things stopped me from giving 5 in certain areas. - toilet not flushing properly and figuring out it was blocked after using only a couple of times, this was swiftly fixed - steam room way too hot on first day, then broken on the second so unable to use with family staying in same hotel - no minifridge - no sockets next to bed for alarm setting on phone - prices of some drinks, we are aware this is a lovely hotel but over £7 for a pint of lager was way over what we expected - pool area very slippy when barefooted Some things that were great! - the lady with glasses at the front desk was just wonderful, so friendly and remembered us each time we saw her. Really personal experience - view from the room - no noise from other rooms - great sized shower (although could have been more powerful) - room was really clean and great size - breakfast and dinner both wonderful, especially young waitress with dark hair and an older lady who service each day at breakfast with light mousy hair, very cheerful and personable
1 nacht verbleven in augustus 2023

8/10 – Goed

Rachel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely atmosphere
Staff were wonderful and welcoming. Willing to fix any problems that arose such as the key card stopping working the second day. Nice rooms, lovely views and nice and quiet location.
2 nachten verbleven in augustus 2023

8/10 – Goed

Gillian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Would recommend
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Paul

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly staff. Golf courses looked great.
1 nacht verbleven in juli 2023

6/10 – Redelijk

Andrea

Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in juli 2023
Reactie van Bethany Ineson, Front office manager op 6 aug 2023
Thank you for taking the time to leave a review from your recent stay. It was dissapointing to read that on this occasion we did not meet your expectations. This has been shared with the team. Thank you for your valuable feedback. Best wishes, Beth Ineson (Front Office Manager)

6/10 – Redelijk

Tracy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel lovely and a lovely setting. Room very nice and large. Just a note reception ask to take a pre-authorise on debit card, ours was £200 which is fine but on checkout they dont deduct this amount off the final bill instead charge the full amount, you have to wait a few days before receiving the pre-authorised amount back. So if you are on a tight budget maybe dont stay here
1 nacht verbleven in juli 2023

8/10 – Goed

Emil

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
A great place in great nature. Spacious rooms, excellent check-in experience. The only disappointment is the breakfast - black coffee which is see-through, very limited choice, just the most basic bread slices for toasting. Not commensurate with the rest.
1 nacht verbleven in juli 2023

8/10 – Goed

Joanne

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff were great. The hotel was let down by a group of men shouting obscenities around a table in the bar. They had no consideration for other guests. They clearly had very limited vocabulary. This went on for an hour, so if you have children, I would rethink the stay. Other than that it was a very nice hotel. Lovely location
1 nacht verbleven in juni 2023

10/10 – Uitstekend

Paul

1 nacht verbleven in juni 2023

6/10 – Redelijk

Emma

Reisde met familie
Positief: Personeel en service
Hotel needs refurbishing, feels a little outdated. Went to book spa and was told no as they were closing as they sent the therapist home early.
1 nacht verbleven in juni 2023
Reactie van Bethany Ineson, Front office manager op 6 aug 2023
Thank you for taking the time to leave a review from your recent stay. It was dissapointing to read that on this occasion we did not meet your expectations. This has been shared with the team. Thank you for your valuable feedback. Best wishes, Beth Ineson (Front Office Manager)

10/10 – Uitstekend

barry

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Like 👍
1 nacht verbleven in juni 2023

10/10 – Uitstekend

Otto

1 nacht verbleven in juni 2023

8/10 – Goed

Nigel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
All in all the stay was good and pleasant, one thing I missed at a place like this was a jacuzzi and one other thing was at the spa, My wife haded to have a refund for her nails
2 nachten verbleven in mei 2023

10/10 – Uitstekend

Gerard

2 nachten verbleven in mei 2023

10/10 – Uitstekend

Neil

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good location, great staff, a little bit dated
Good stay, some maintenance issues and needs some upgrading, staff and location excellent
2 nachten verbleven in mei 2023

2/10 – Ontzettend slecht

Kellie

Reisde met een groep
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in april 2023

10/10 – Uitstekend

Adam

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in april 2023

6/10 – Redelijk

Patricia

Reisde met familie
Positief: Netheid
The location
1 nacht verbleven in april 2023

6/10 – Redelijk

Liz

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2023

10/10 – Uitstekend

Jane

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2023

10/10 – Uitstekend

Bhupendra

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent service throughout our 3 day stay, specially Helen, Emily &Linda at reception, Kate Dingle - Head housekeeper , kept our room clean and tidy, bar & restaurant staff - Deckland & Sue were very helpful
3 nachten verbleven in april 2023

10/10 – Uitstekend

Connor

1 nacht verbleven in april 2023

10/10 – Uitstekend

KANTILAL

1 nacht verbleven in april 2023

2/10 – Ontzettend slecht

Mark

1 nacht verbleven in april 2023

10/10 – Uitstekend

Justin

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2023

10/10 – Uitstekend

Steve

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The room was big, modern and spacious. Facilities we’re good Whitchurch is a 20 minute brisk walk. If you need a taxi to come back in the evening, pre-book or you might also striggle to reach any of the nine taxi companies in the area. Breakfast was great as were the pool and gym. I can also recommend the Black Bear in town for its foods and craft ales.
1 nacht verbleven in maart 2023

10/10 – Uitstekend

Andrew

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in maart 2023