Lobby

Beoordelingen van Fairfield Inn & Suites Wilkes-Barre Scranton

2.5 out of 5
Fairfield Inn & Suites Wilkes-Barre Scranton
884 Kidder Street, Wilkes-Barre, PA

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 376 van 731 beoordelingen" "
Gastenscore: 8 - Goed. 215 van 731 beoordelingen" "
Gastenscore: 6 - Redelijk. 72 van 731 beoordelingen" "
Gastenscore: 4 - Matig. 47 van 731 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 21 van 731 beoordelingen" "

8,8/10

Netheid

9,0/10

Personeel en service

8,2/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Angela

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was very clean , staff extremely nice and polite
1 nacht verbleven in mei 2024
Reactie van LAGraham op 28 mei 2024
Thank you so much for your review of our property. We are so glad you enjoyed your stay with us. We do appreciate the time you took to review our property and hope that if your travels bring you back our way again that we will be your hotel of choice.

6/10 – Redelijk

Belkis

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The gym has very dirty machines and the lobby floor and elevators.
3 nachten verbleven in mei 2024
Reactie van LAGraham op 28 mei 2024
Thank you so much for your review of our property. I do apologize for the issues you experienced with the maintenance and cleanliness of our public areas. I have passed these comments on to our maintenance and housekeeping department managers. We do appreciate the time you took to review us and hope that if your travels bring you back our way again that you will give us another opportunity to impress you

6/10 – Redelijk

Ashley

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Price was affordable. Breakfast pretty good. Room on second floor was kind of musty.
2 nachten verbleven in mei 2024
Reactie van LAGraham op 28 mei 2024
Thank you so much for your review of our property. I have communicated to our maintenance and housekeeping team the comments regarding your room. We do hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

8/10 – Goed

Kenneth

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Pleasant comfortable stay
2 nachten verbleven in mei 2024
Reactie van LAGraham op 28 mei 2024
Thank you so much for your review of our property. We are so glad you enjoyed your stay with us. We appreciate the time you took to review our property and appreciate your business with us. We hope that if your travels bring you back our way again that we will be your hotel of choice.

10/10 – Uitstekend

Arturo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This is a great hotel. . Clean ,staff. Service. Breakfast pool. All everything is great. Thanks so much. I will recommend to my friends
1 nacht verbleven in mei 2024
Reactie van LAGraham op 28 mei 2024
Thank you so much for your review of our property. We are so glad you enjoyed your stay with us. We appreciate the time you took to review our property and appreciate your business with us. We hope that if your travels bring you back our way again that we will be your hotel of choice.

8/10 – Goed

Robert

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van LAGraham op 16 mei 2024
Thank you so much for your review of our property. We appreciate the time you took to review us and for your business with our property. We hope that if your travels bring you back our way again that we will be your hotel of choice. Again, thank you.

8/10 – Goed

Susann

Reisde met een groep
Positief: Netheid, personeel en service
this hotel was in close proximity to the Mohegan sun arena, it was just an uber away!!!
1 nacht verbleven in april 2024
Reactie van LAGraham op 16 mei 2024
Thank you so much for your review of our property. We appreciate the time you took to review us and for your business with our property. We hope that if your travels bring you back our way again that we will be your hotel of choice. Again, thank you.

10/10 – Uitstekend

Mary Lou

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Area hotels surrounding were not nice, not safe
1 nacht verbleven in mei 2024
Reactie van LAGraham op 16 mei 2024
Thank you so much for your review of our property. We appreciate the time you took to review us and for your business with our property. We hope that if your travels bring you back our way again that we will be your hotel of choice. Again, thank you.

6/10 – Redelijk

Edward

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean great location. Room said pullout sofa was a queen and was only a twin. No sheets pillows or anything for the pullout. And then the extra fees they charged u when u go to check in saying the site u used don't include those when on the site i booked from said all fees r included in booking the hotel room.
1 nacht verbleven in mei 2024
Reactie van LAGraham op 13 mei 2024
Thank you so much for your review of our property. We do apologize for any inconvenience you may have experienced as it relates to the pull out sofa bed. As far as extra fees are concerned, there are no extra fees. We do require a credit card to be put on file for any incidental charges, however no extra fees would have incurred at the property level. I do apologize if this was not properly communicated to you all. We do hope that if your travels bring you back our way again that you would give us another opportunity to impress you.

10/10 – Uitstekend

Marie, Laurelton

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff was very pleasant.
3 nachten verbleven in april 2024
Reactie van LAGraham op 30 apr 2024
Thank you so much for your review of our property. We are glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that we will be your hotel of choice.

10/10 – Uitstekend

Veronica

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent Service, very Friendly and helpful thank you
2 nachten verbleven in april 2024
Reactie van LAGraham op 24 apr 2024
Thank you so much for your review of our property. We greatly appreciate the time you took to review our property. We hope that if your travels bring you back our way again that we will be your hotel of choice.

10/10 – Uitstekend

John

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was very friendly and helpful. Everyone was very pleasant.
3 nachten verbleven in april 2024
Reactie van LAGraham op 11 apr 2024
Thank you so much for your review of our property. We are glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that we will be your hotel of choice.

10/10 – Uitstekend

Danielle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van LAGraham op 9 apr 2024
Thank you so much for your review of our property. We do appreciate the time you took to review us. We are glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

6/10 – Redelijk

Colleen

Liked the breakfast but the room had a smell about it.
1 nacht verbleven in maart 2024
Reactie van LAGraham op 4 apr 2024
Thank you so much for your review of our property. We do apologize for any inconvenience you may have experienced with your room. We do appreciate the feedback and hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

10/10 – Uitstekend

Claribel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van LAGraham op 21 mrt 2024
Thank you so much for your review of our property. We are glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that we will be your hotel of choice.

8/10 – Goed

Gustavo

Reisde met familie
Positief: Personeel en service, voorzieningen
The staff is unbelievable helpful and polite, the property lobby, common areas, pool, gym in excellent condition ; but elevators were not clean and it was few issues with the room. I went to front desk to tell them but I left 2 days after and it wasn’t taking care of it.
2 nachten verbleven in maart 2024
Reactie van LAGraham op 18 mrt 2024
Thank you so much for your review of our property. I am glad some amenities were to your satisfaction, however do apologize for any inconveniences you had experienced regarding the elevators and any issues you had with your room. We hope that if your travels bring you back our way again that you give us another opportunity to impress you.

10/10 – Uitstekend

Christina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van LAGraham op 18 mrt 2024
Thank you for your review of our property. We are glad you enjoyed your stay here with us. We hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

8/10 – Goed

Theresa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a very nice hotel. We were there two nights and We would have liked someone to replace the coffee that we used on the first night.. That is our only complaint.
2 nachten verbleven in maart 2024
Reactie van LAGraham op 17 mrt 2024
Thank you so much for your review of our property. We are glad you enjoyed your stay here with us and do apologize for any inconvenience you experienced regarding our limited stay over service. I do hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

10/10 – Uitstekend

Nate

1 nacht verbleven in maart 2024
Reactie van LAGraham op 26 mrt 2024
Thank you so much for your review of our property. We appreciate your review of our property and hope that if your travels bring you back our way again that we will be your hotel of choice.

6/10 – Redelijk

Joanne

Reisde met partner
The beds were not made to normal standards and we didn’t know why. Therefore we asked for new sheets just in case, and changed the beds ourselves. The room wasn’t quiet. We could hear the people next door.
1 nacht verbleven in maart 2024
Reactie van LAGraham op 4 mrt 2024
Thank you so much for your review of our property. We do apologize for any inconveniences you may have experienced as it relates to the beds along with the noise you experienced. We do hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

6/10 – Redelijk

Patrick

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van LAGraham op 25 feb 2024
Thank you so much for your review of our property. I hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

2/10 – Ontzettend slecht

Scott

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The pool was closed until further notice. No maid service during stay.
3 nachten verbleven in februari 2024
Reactie van LAGraham op 20 feb 2024
Thank you so much for your review of our property. We do apologize for any inconvenience you may have experienced with our pool being down. We do hope to have this up in the month of March. We do not offer housekeeping services, however if needed we can surely provide those. I do apologize if this was not communicated to you correctly. We do hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

8/10 – Goed

Heath

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Convenient to get around to other activities. Picked this place because another nearby hotel noted their pool was closed for repairs. Checked in to find this one also closed!
2 nachten verbleven in februari 2024
Reactie van LAGraham op 19 feb 2024
Thank you so much for your review of our property. We do apologize for the inconvenience you may have experienced due to our pool being closed. We do hope that it will be back up and running within the next month. We hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

4/10 – Matig

Manouel

Reisde met partner
Positief: Netheid, personeel en service
All good except that the heating system only blew cold air. 😞
1 nacht verbleven in februari 2024
Reactie van LAGraham op 5 feb 2024
Thank you so much for your review of our property. We do apologize for any inconvenience that this may have caused you. We do hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

6/10 – Redelijk

Mary

Reisde met partner
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
My husband and I had an overnight date. We were meeting friends for dinner. I booked the hotel bc it had a pool and a hot tub. When we arrived and got our room key we were told the pool and hot tub were down. Very disappointed!! That was the main reason we stayed there. No compensation or apologies were given.
1 nacht verbleven in februari 2024
Reactie van LAGraham op 5 feb 2024
Thank you so much for your review of our property. We do apologize for any inconvenience the pool/hot tub being down had caused you. We do hope to have this up and running by the end of the month. At that time, we do hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

4/10 – Matig

Geverifieerde reiziger

Negatief: Personeel en service, comfort kamer
Not worth the money.
The pool and hot tub was out of service 😡 we were definitely looking forward to the hot tub! Kids were running around all night and everyone was very loud.
1 nacht verbleven in februari 2024
Reactie van LAGraham op 5 feb 2024
Thank you so much for your review of our property. We do apologize for any inconvenience that the pool and hot tub being shut down had caused you. We do hope to have that up and running by the end of the month. At that time, we do hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

10/10 – Uitstekend

Kathryn

1 nacht verbleven in februari 2024
Reactie van LAGraham op 21 mrt 2024
Thank you so much for your review of our property. We are glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that we will be your hotel of choice.

4/10 – Matig

Michael

1 nacht verbleven in januari 2024
Reactie van LAGraham op 2 feb 2024
Thank you so much for your review of our property. I do apologize for any inconvenience you may have experienced during your stay here with us. We hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

6/10 – Redelijk

Lauren

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen
Ok for a quick sleep. Definitely in need of updating & they don’t seem to care for Expedia bookings very much.
1 nacht verbleven in december 2023
Reactie van LAGraham op 1 feb 2024
Thank you so much for your review of our property. We do apologize for any inconveniences you experienced with the condition of the property and for any issues with your booking. We do appreciate the time you took to review our property and hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

8/10 – Goed

Marie Claude

Positief: Personeel en service
1 nacht verbleven in januari 2024
Reactie van LAGraham op 30 jan 2024
Thank you so much for your review of our property. We are glad you enjoyed your overall stay with us. We hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

4/10 – Matig

Jeanette M

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The room had bedbugs. I always check for bedbugs and roaches in all hotels and this time one was crawling on the pillow. I caught it and then Google it because I have never actually seen one before. It was definitely a bedbug. I put it in a bag and packed out stuff up and went to the front dest to tell them. The lady was nice but she didn't think it was a bedbug. She asked someone else and then came back and told me to call the manager for a full refund. I called today and she said I was not charged for the room but I need to contact Expedia so they can call her and confirm and then refund me. I don't see a number to call so I messaged someone and they shut off the comments so I can't say anything else. This hotel needs updating as well. The lobby looks really nice but the rooms are not nice. Paint is peeling in the bathroom and the rooms are old and need updating
1 nacht verbleven in januari 2024
Reactie van LAGraham op 26 jan 2024
Thank you so much for your review of our property. Upon your complaint we did have Orkin here the very next morning (Pest Elimination Company) who advised there was no pest activity in that room. With that being said, if you would like to contact me directly I would be happy to send over the report to you directly. If you had any questions or concerns, I can put you in to direct contact with them.

10/10 – Uitstekend

Timothy

2 nachten verbleven in januari 2024
Reactie van LAGraham op 5 feb 2024
Thank you so much for your review of our property. We are so glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that we will be your hotel of choice. Thank you again.

4/10 – Matig

Tamara

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
I booked this hotel specifically because they have a hot tub, but when I arrived I found out that it is closed for maintenance. I was told they don’t share that information when booking because they don’t know when it will be working again.
1 nacht verbleven in januari 2024
Reactie van LAGraham op 15 jan 2024
Thank you so much for your review of our property. We do apologize for any inconvenience the pool & hot tub area being down caused you. At this time we are unsure of when it will be up and running, but we do hope that whenever your travels bring you back our way again that you will give us another opportunity to impress you.

10/10 – Uitstekend

Rodrigue

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Très propre et lits confortables
1 nacht verbleven in januari 2024
Reactie van LAGraham op 12 jan 2024
Thank you so much for your review of our property. We are glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that we will be your hotel of choice.

10/10 – Uitstekend

Jennifer

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was super nice and warm welcome. The variety of breakfast was really good. The room was convenient and clean. The only negative point if the pool is out of service you should mention it! It's definitly, a place to stop with the kids! Thanks, The Canadians.
1 nacht verbleven in januari 2024
Reactie van LAGraham op 10 jan 2024
Thank you so much for your review of our property. We are so glad you enjoyed your stay here with us and hope that whenever your travels bring you back our way again that we will be your hotel of choice. We hope to have the pool up and running in the next few months. Again, thank you.

8/10 – Goed

Sylvie, North Fort Myers

Positief: Netheid, personeel en service
Property is in need of an upgrading but was very clean and excellent service
1 nacht verbleven in januari 2024
Reactie van LAGraham op 10 jan 2024
Thank you so much for your review of our property. We are so glad you enjoyed your stay here with us and hope that whenever your travels bring you back our way again that we will be your hotel of choice.

2/10 – Ontzettend slecht

Martine

1 nacht verbleven in januari 2024
Reactie van LAGraham op 10 jan 2024
We do apologize for any inconvenience you may have experienced during your stay here but do appreciate your review. Thank you. We hope that if your travels bring you back our way again that we will be your hotel of choice.

10/10 – Uitstekend

Diane

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Nice Surprise
We decided to book a suite after our 10 hour ride. It was great . So much room and a separate living room. 2 TV.s. the bathroom was clean and spa like. The breakfast was beyond our expectations and the lady looking after the breakfast was very helpful. I asked if there was gluten-free freebread and she went out back and got a piece from the freezer. Then she brought me out a gluten free muffin for the road! Loved this place. Will definitely stay again.
1 nacht verbleven in januari 2024
Reactie van LAGraham op 10 jan 2024
Thank you so much for your review of our property. We are so glad you enjoyed your stay here with us and hope that whenever your travels bring you back our way again that we will be your hotel of choice. Your comments regarding our breakfast attendant have been passed on to her. We are glad she was able to accomodate you and again appreciate your feedback.

10/10 – Uitstekend

Charles

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van LAGraham op 5 jan 2024
Thank you so much for your review of our property. We are glad you enjoyed your overall stay with us and appreciate the time you took to review us. We look forward to welcoming you back should your travels bring you back our way again.

10/10 – Uitstekend

Vinod

1 nacht verbleven in januari 2024
Reactie van LAGraham op 5 jan 2024
Thank you so much for your review of our property. We are glad you enjoyed your overall stay with us and appreciate the time you took to review us. We look forward to welcoming you back should your travels bring you back our way again.

10/10 – Uitstekend

ZACKARY

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van LAGraham op 5 jan 2024
Thank you so much for your review of our property. We are glad you enjoyed your overall stay with us and appreciate the time you took to review us. We look forward to welcoming you back should your travels bring you back our way again.

10/10 – Uitstekend

Beverly

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay, friendly check in. Clean rooms.
1 nacht verbleven in december 2023
Reactie van LAGraham op 1 feb 2024
Thank you so much for your review of our property. We are so glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that we will be your hotel of choice. Again, thank you!

8/10 – Goed

daniel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and comfortable. Great location for casino and arena
2 nachten verbleven in december 2023
Reactie van LAGraham op 5 jan 2024
Thank you so much for your review of our property. We are glad you enjoyed your overall stay with us and appreciate the time you took to review us. We look forward to welcoming you back should your travels bring you back our way again.

8/10 – Goed

Holly

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I noticed, breakfast is always same and never change the mealper day. V
4 nachten verbleven in december 2023
Reactie van LAGraham op 3 jan 2024
Thank you so much for your review of our property. We do apologize for any inconvenience you may have experienced as it relates to our breakfast set up. We do hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

10/10 – Uitstekend

Dayna

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfy and clean for a quick one night getaway! Friendly service. No complaints.
1 nacht verbleven in december 2023
Reactie van LAGraham op 1 feb 2024
Thank you so much for your review of our property. We are so glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that we will be your hotel of choice. Again, thank you!

2/10 – Ontzettend slecht

Mark

1 nacht verbleven in december 2023
Reactie van LAGraham op 3 jan 2024
Thank you for your review of our property. We are sorry that your stay with us was not enjoyable and hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

6/10 – Redelijk

Reginald

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Kind of hard to find, but was a good place to stay for a night. Hotel rooms are outdated, but it worked
1 nacht verbleven in december 2023
Reactie van LAGraham op 31 dec 2023
Thank you so much for the review of our property. We are slated for a renovation in 2024 and hope that when this occurs you will give us another opportunity to impress you. We do appreciate the time you took to review us and look forward to welcoming you back in the future.

4/10 – Matig

Maura

Positief: Netheid, personeel en service
Negatief: Comfort kamer
1 nacht verbleven in december 2023
Reactie van LAGraham op 31 dec 2023
Thank you so much for your review of our property. We do apologize that your stay with us was not satisfactory. We do hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

8/10 – Goed

Howie

1 nacht verbleven in december 2023
Reactie van LAGraham op 31 dec 2023
Thank you so much for your review of our property. We are glad you enjoyed your overall stay with us and hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

8/10 – Goed

David

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was friendly. Only issue was the remote was not programmed to the tv.
1 nacht verbleven in december 2023
Reactie van LAGraham op 27 dec 2023
Thank you so much for your review of our property. We are glad you enjoyed your overall stay with us but do apologize for any issues you experienced in regards to the TV. This has been noted for our maintenance team and I do hope that if your travels bring you back our way again that you will give us another opportunity to impress you.