Terras

Beoordelingen van Castle Hotel Windsor

4 out of 5
Castle Hotel Windsor
18 High Street, Windsor, England

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 607 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 274 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 62 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 40 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 18 van 1001 beoordelingen" "

9,2/10

Netheid

9,2/10

Personeel en service

8,8/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

julia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Windsor is great
1 nacht verbleven in mei 2024

8/10 – Goed

christopher

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Joyce, seattle

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is in an excellent location being nearly just across the street from Windsor Castle itself. The property/rooms were very nice, we had a city view - nothing to disappoint with the Changing of the Guard going directly in front. The room was very clean, bed was comfy, bathroom spacious, modern and also very clean. We really enjoyed the location being so near to all the activity the Windsor area has to offer. Thank you Windsor Castle Hotel. We would stay here again.
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Tina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was a lovely hotel.
1 nacht verbleven in mei 2024
Reactie van Castle Hotel Team op 16 mei 2024
Hi Tina, Thank you for your lovely words, we hope you had a great stay with lots of memories to take with you.

10/10 – Uitstekend

Tamela

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Well appointed rooms and lovely modern, British decor in the hotel. First rate beds, temperature control in the room, and amenities.
1 nacht verbleven in mei 2024
Reactie van Castle Hotel Team op 19 mei 2024
Hi Tamela, Thank you for your kind words, we are happy that you had a great time in The Castle Hotel, We wish to welcome you back!!Kind Regards,The Castle Hotel Team

8/10 – Goed

Gary

Reisde met partner
Positief: Netheid, personeel en service
Given the limited area the bathroom was good and the shower excellent. The room lacked counter or shelf space and clothes storage was minimal.
4 nachten verbleven in mei 2024

8/10 – Goed

Elizabeth, Highlands Ranch

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to attractions and train station.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Bruno

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed our stay at the Castle Hotel.
1 nacht verbleven in mei 2024
Reactie van Castle Hotel Team op 16 mei 2024
Hi Bruno,We are very happy that you enjoyed your stay, we hope you made a lot of beautiful memories.

10/10 – Uitstekend

Maria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Nigel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A great place to stay. Great staff Great food Very conveniently located A great experience
1 nacht verbleven in mei 2024
Reactie van Castle Hotel Team op 12 mei 2024
Hi Nigel, Thank you for your positive review, we hope you had a wonderful time with us!!

8/10 – Goed

Yvette

2 nachten verbleven in mei 2024

4/10 – Matig

Morgan

Reisde met familie
Negatief: Personeel en service
Didn’t love reception— the woman we had was cold, unhelpful, and unapologetic since we had booked the hotel through Expedia and there was a mixup in the guests. Easily the worst hotel experience we’ve had on our entire 2 week uk trip. Would not stay again and would not recommend. The walls are paper thin and the room above us had people stomping and dropping what sounded like bowling balls at 5 am in the morning.
1 nacht verbleven in mei 2024
Reactie van Leanne Silavant, Front Office Manager op 8 mei 2024
Dear Morgan, Thank you for your review.I am sorry to learn that you did not have a pleasant check- in experience. I understand that the incorrect number of guests was on our reservation information. The reservation had been made for 2 guests, however there were 3 guests present and my colleagues provided a complimentary upgrade to ensure that you would be accommodated in a larger room to fit you all. I apologise that you did not feel that they handled this appropriately, I appreciate you bringing this to my attention and rest assured that I will look into this.

10/10 – Uitstekend

MARLENE

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024

10/10 – Uitstekend

susan, aromas

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was lovely. Food in restaurant was good. Right next to Windsor Castle which was a huge plus.
2 nachten verbleven in april 2024
Reactie van Castle Hotel Team op 19 mei 2024
Hi Susan,We are thrilled to hear that you enjoyed dinning at our Leaf restaurant, we hope you made a lot of beautiful memories!Kind Regards,The Castle Hotel Team

6/10 – Redelijk

James

Limited room for breakfast. Noisy with aeroplanes. Difficult to understand reception staff.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Richard

1 nacht verbleven in april 2024

10/10 – Uitstekend

Stephen

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great rooms in lovely location. Top quality hotel at more than sensible price.
1 nacht verbleven in april 2024
Reactie van Castle Hotel Team op 21 apr 2024
Hi Stephen, Thank you for your positive review we hope you enjoyed your stay and wish to welcome you back to the Castle Hotel!

8/10 – Goed

John

Reisde met familie en kleine kinderen
Positief: Staat van de accommodatie en faciliteiten
Location and history is great
2 nachten verbleven in april 2024
Reactie van Castle Hotel Team op 21 apr 2024
Hi John,We hope you have a brilliant stay at The Castle Hotel and do wish to welcome you again!

10/10 – Uitstekend

Syo

1 nacht verbleven in april 2024

10/10 – Uitstekend

Norman

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfectly positioned for everything in Windsor. Only there for one night (unfortunately) but it left us with a very happy memory of our time there We hope to return in the future!!
1 nacht verbleven in april 2024
Reactie van Castle Hotel Team op 14 apr 2024
Hi Norman,We are very glad to hear that you have made very good memories within the hotel and Windsor.We hope to welcome you again in the Castle Hotel Windsor!

10/10 – Uitstekend

Donald

Zakenreiziger, Reisde met familie
Positief: Netheid
Could see Windsor Castle from our room!
1 nacht verbleven in april 2024
Reactie van Riya op 10 apr 2024
Hi Donald,Thank you for your positive review, we are glad you enjoyed your stay!We wish to see you again!!

8/10 – Goed

Toby, Hillsdale

Reisde met partner
Positief: Netheid, personeel en service
The hotel staff were friendly and organized. There was no gym, which I would have liked but it’s not like one was promised but not present. The directions for driving to the car park entrance were not good, their email just gave a postcode which was inadequate to find even the hotel in Google Maps. I found it, but better directions would have helped. Comfy bed, solid wifi.
1 nacht verbleven in april 2024
Reactie van Riya op 10 apr 2024
Hi Toby, I am sorry to hear that you had such a struggle arriving.I will have my team look into this matter as the postcode should be SL4 1ET which would bring you directly adjacent to our car park. In regards to the Gym we do not have our own but we do work in partnership with a very local gym called "snap-fitness". Kind Regards,Riya

8/10 – Goed

Victor

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very well located for enjoying both Windsor and Eton
1 nacht verbleven in april 2024
Reactie van Riya op 10 apr 2024
Hi Victor,Thank you for your positive feedback.we hope you enjoyed your time at the Castle Hotel Windsor!

10/10 – Uitstekend

Peter

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very comfortable and relaxed environment close to major attractions and restaurants.
1 nacht verbleven in april 2024
Reactie van Riya op 4 apr 2024
We thank you for your kind words!hopefully you were able to make some fantastic memories within Windsor and the hotel!we wish to welcome you again at the Castle Hotel!

6/10 – Redelijk

Antony

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Centrally located but despite booking a junior suite - the most expensive room offered by Expedia - we were on the ground floor with sweeping views of the car park. Really think that sort of detail should be included in the room description as I could have saved a few pounds and been in the main building. Reception staff also something of a mixed bag in terms of competence.
1 nacht verbleven in maart 2024
Reactie van Lee (Reception Manager) op 7 apr 2024
Hi,Sorry to hear of your dissatisfaction with the Mews Junior Suite. Our Junior Suites are in multiple locations but of equally high quality.I believe you were checked-out by a newer member of our team, so I apologise for any inconvenience experienced.Kind regards,Front Office Team

10/10 – Uitstekend

Andrew

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Lee (Reception Manager) op 7 apr 2024
Thank you for the positive feedback of your recent stay with us at the Castle Hotel Windsor.We hope to welcome you again in the future.Kind regards,Front Office Team

10/10 – Uitstekend

maryanne

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Windsor is a picture perfect town and the Windsor Castle Hotel fits right in!
1 nacht verbleven in februari 2024
Reactie van Riya op 2 apr 2024
We are delighted you enjoyed your stay in windsor!

10/10 – Uitstekend

Donna

Reisde met partner
Our room shower (accessible) flooded with the first shower so we were moved to another room. The ladies at the reception desk were wonderful, as was the bellman who helped with our luggage. We were pleased with the new room and are grateful for the consideration!
2 nachten verbleven in maart 2024
Reactie van Castle Hotel Team op 10 apr 2024
Hi Donna,we are sorry to hear that there was an inconvenience.But gratefully our great staff members went ahead and were able to solve this issue. I will be assured to let the front desk team members know and my concierge!

10/10 – Uitstekend

Inese

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
When I checked in I specifically mention that there is 2 adults and 1 child, not 3 adults. But checkin staff was ignorant and unhelpful. However when I checked out I had a really nice experience thanks to Indi and Rushmi as they adjusted our breakfast as i was charged for 3 adults instead and they amended to 2 adults and child. They was very helpful, friendly and also provided little colouring book with pencils for kid, which was very kind. If not unpleasant experience with checking I would give 5 stars to the stuff.
3 nachten verbleven in maart 2024
Reactie van Castle Hotel Windsor op 23 mrt 2024
Dear Inese,Thank you for your feedback, I am sorry to learn that your check in experience was not to a high standard, rest assured that this will be addressed to the person on duty.Thank you in highlighting Indi and Rashmi for looking after you on check out. I do hope that we can welcome you back on another occasion for a better experience.Best regards, Leanne SilavantFront Office Manager

10/10 – Uitstekend

Angie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay overall!
1 nacht verbleven in maart 2024
Reactie van Lee (Reception Manager) op 7 apr 2024
Thank you for the positive feedback of your recent stay with us at the Castle Hotel Windsor.We hope to welcome you again in the future.Kind regards,Front Office Team

10/10 – Uitstekend

Wendy

Reisde met partner
Positief: Voorzieningen
Staff very helpful room lovely and clean food excellent
1 nacht verbleven in maart 2024
Reactie van Riya op 10 apr 2024
Hi Wendy,We thank you for your kind words, i will be assured to pass this on to the team!Kind Regards,Riya

10/10 – Uitstekend

Ken

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Lee (Reception Manager) op 7 apr 2024
Thank you for the positive feedback of your recent stay with us at the Castle Hotel Windsor.We hope to welcome you again in the future.Kind regards,Front Office Team

8/10 – Goed

Greg

1 nacht verbleven in maart 2024
Reactie van Lee (Reception Manager) op 7 apr 2024
Thank you for the positive feedback of your recent stay with us at the Castle Hotel Windsor.We hope to welcome you again in the future.Kind regards,Front Office Team

10/10 – Uitstekend

Valerie

Reisde met partner
Positief: Voorzieningen
Fantastic location. Interesting hotel layout. Lots of character. Staff were friendly
1 nacht verbleven in maart 2024
Reactie van Riya op 10 apr 2024
Hi Valerie,Thank you for your positive feedback.We hope you had a very memorable stay with the Castle Hotel Windsor! We do wish to see you again!Kind Regards,Riya

10/10 – Uitstekend

Paul

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Fantastic hotel, conveniently situated, staff excellent in all ways. We will definitely revisit.
2 nachten verbleven in maart 2024
Reactie van Riya op 10 apr 2024
Hi Paul,We appreciate your kind words, especially about our staff, we ensure this will be passed on to the team!Kind Regards,Riya

8/10 – Goed

Julian

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good character and environment.
1 nacht verbleven in maart 2024
Reactie van Riya op 10 apr 2024
Hi Julian,Thank you for your amazing words, we are glad that the hotel has exceeded your expectations. We wish to you see you again!Kind Regards,Riya

8/10 – Goed

Lesley

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Lee (Reception Manager) op 7 apr 2024
Thank you for the positive feedback of your recent stay with us at the Castle Hotel Windsor.We hope to welcome you again in the future.Kind regards,Front Office Team

8/10 – Goed

Mark

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Great location for tourists Lots of up and down steps when you stay in the annex.
4 nachten verbleven in februari 2024
Reactie van Castle Hotel Team op 10 apr 2024
Hi Mark,Thank you for your review, we hope that this did not effect your stay!

10/10 – Uitstekend

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Lee (Reception Manager) op 7 apr 2024
Thank you for the positive feedback of your recent stay with us at the Castle Hotel Windsor.We hope to welcome you again in the future.Kind regards,Front Office Team

2/10 – Ontzettend slecht

Nigel

Negatief: Netheid, personeel en service
Reactie van Lee (Reception Manager) op 7 apr 2024
Thank you for the positive feedback of your recent stay with us at the Castle Hotel Windsor.We hope to welcome you again in the future.Kind regards,Front Office Team

8/10 – Goed

Danny

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely place to stay
Perfect location in Windsor. Staff were helpful, the room was clean and adequate. Breakfast could have had a few more options but other than that, I would recommend this hotel and will definitely be back.
1 nacht verbleven in februari 2024
Reactie van Riya op 5 mrt 2024
We appreciate this positive review!Hopefully you made a lot of fantastic memories within the hotel and windsor!once again we will be thrilled to welcome you back to the Castle Hotel Windsor!Kind regards,Riya Reception Supervisor

10/10 – Uitstekend

Bonnie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Stay here when in Windsor!
It was our fav so far in Windsor. Location is perfect across from the castle and all shops are walking distance. Excellent restaurant and charming hotel. Staff was friendly and helpful!
The Castle Hotel at night
Directly across from the castle
3 nachten verbleven in februari 2024
Reactie van Castle Hotel Team op 14 apr 2024
Hi Bonnie,We are thrilled that you have enjoyed your stay within Windsor!

10/10 – Uitstekend

Scott

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I liked the set up as soon as you get there revolving door which is authentic and classy. It gives you a warm welcome walking in with the restaurant to the right and left as you walk in. The young lady on reception was a credit to the hotel. Polite helpful and very friendly in helping us check in. The room was amazing as was the breakfast, the experience on a whole was a 10/10 i will be going back to stay
1 nacht verbleven in februari 2024

10/10 – Uitstekend

steve

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Loved Windsor!
Our trip was amazing! We had a great time in Windsor!
2 nachten verbleven in januari 2024
Reactie van Castle Hotel Team op 11 apr 2024
Hi Steve, Thank you for your positive words!We wish to see you again!

10/10 – Uitstekend

Simon

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfortable room, great view
Really nice view of the castle, great room with plenty of space and friendly staff.
1 nacht verbleven in februari 2024
Reactie van Castle Hotel Team op 12 apr 2024
Hi Simon, Thank you for your positive feedback we do really appreciate this!

10/10 – Uitstekend

phillip

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It looked very inviting and it was very clean
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Zhou

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good breakfast & great service
2 nachten verbleven in februari 2024

10/10 – Uitstekend

M

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Julian, Glenmoore

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Top notch !
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Lee (Reception Manager) op 7 apr 2024
Thank you for the positive feedback of your recent stay with us at the Castle Hotel Windsor.We hope to welcome you again in the future.Kind regards,Front Office Team