Dear Brian, We sincerely appreciate the opportunity to accommodate you on your recent stay with us. I look forward to sharing this feedback with our entire Team. Safe Travels, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport

Dear Kelly, Thank you so much for choosing to be our guest and we are so happy to hear that you found us so convenient to many things in the area. We wish you safe travels and hope to see you again soon. Kindly, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport Windsor Locks

Dear Stephanie, Thank you for sharing your concern with us- and we are so sorry to hear that some uninvited guests shared your room. We have gotten this information to our Engineer and will ensure they are swiftly checked out! We sincerely appreciate you letting us know so that we could get this taken care of right away. Safe travels and we hope to see you again soon!Sincerely, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport

Dear Natalie, Thank you so much for sharing your experience with us. We already have our Engineer on ensuring those ice machines are in tip top shape. We appreciate you being our guest and hope to see you again should your travels bring you back this way.Kindly, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport

Dear Nell, Thank you for the 5 out of 5 rating. We sincerely appreciate hearing about your recent stay with us. I will be certain to pass this along to our Maintenance Team so we can get that commode running smoothly. We hope to see you again if your travels bring you back this way to Windsor Locks.Kindest Regards, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport

Dear Riva,I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your survey has been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

Hello Joseph, thank you for your choosing SpringHill Suites and taking the time to complete this survey.We look forward to hosting you the next time you are in the Windsor Locks area!

Dear Lila, Thank you so much for being our guest and sharing your feedback. We look forward to another opportunity to accommodate you in the future!Kim MckenzieGeneral ManagerSpringHill Suites

Dear Marcia, Thank you so much for the 5 out of 5 rating. We hope to see you again in your travels!Kindly, Kim MckenzieGeneral ManagerSpringHIll Suites Hartford Airport

Dear Patricia, We sincerely appreciate your feedback and glad you found us so convenient to the airport. We wish you safe travels and hope to see you again in the future. Kindly, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport

Dear Emma, Thank you for your feedback. We appreciate you choosing to stay with us. Sincerely, Kim MckenzieGeneral Manager

Dear Mary Ellen, We sincerely appreciate you sharing your feedback with us and we look forward to sharing this with our entire Team. Safe Travels, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport

Thank you Marcia for the 5 out of 5 rating. It was a pleasure to accommodate you.Sincerely, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport

Hello Mr. Noori, Thank you for your choosing SpringHill Suites and taking the time to complete this survey.We look forward to hosting you the next time you are in the Windsor Locks area!

Dear Tiffany, It was such a pleasure accommodating you and your family here. I look forward to sharing your feedback with the entire Team here for a job well done.Kindly, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport

Dear Sepideh, Thank you for being our guest and for the 5 out of 5 rating. We hope to see you again in your travels. Kindly, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport

Dear Lisa, Thank you for the 5 out of 5 rating. It was our pleasure to accommodate you as our guest. Safe Travels, Kim MckenzieGeneral ManagerSpringHill Suites

Dear Richard, Thank you very much for your kind feedback. We look forward to celebrating the Team for their efforts. Safe Travels, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport

Dear Ury, We're sorry to hear that things didn't go as planned for your stay. We do strive for exceptional service provided and will continue to improve our services and ourselves to be better and do better. We hope you'll give us another try in the future.Kindly, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport

Dear ALan, We're sorry to hear your stay didn't go as well as expected. We wish you safe travels in the future and appreciate you sharing your experience.Sincerely, Kim MckenzieGeneral Manager

Dear Lauren, Thank you very much for your feedback- it helps us to know what we are doing right and where we can improve upon ourselves. We appreciate you choosing to be our guest.Kindly, Kim MckenzieGeneral ManagerSpringHill Suites

Dear Edie, Thank you so much for being our guest. We're happy to hear that you found our shuttle service so convenient. We hope to see you again soon should your travels bring you back to Windsor Locks!Kindly, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport

Dear Al, Thank you so much for the feedback and we're so happy you found us so convenient during your travels. We hope to accommodate you again soon- should your travels bring you back this way.Sincerely, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport/Windsor Locks

Dear Jaqueline, Thank you for choosing to be our guest and for sharing your experience with us. We are glad that you were able to utilize our parking package options while traveling to your destination. Kindly, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport

Dear Stanley, Thank you for the 5 out of 5 rating. It was out pleasure to accommodate you.Sincerely, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport

Dear Melenise, Thank you so much for sharing your experience with us. We sincerely appreciate the opportunity to accommodate you. Kindly, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport/Windsor Locks

Dear Beth, Thank you for the 5 out of 5 rating. It was out pleasure to accommodate you.Kindly, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport

Dear Daisy, Thank you for your 10 out of 10 rating. Thank you for choosing to stay with us and we hope to see you again soon. Sincerely, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport

Dear MW, I am also very sorry that you did not find our hotel to be the experience you should have had with us. While we are a 100% nonsmoking hotel- some guests do not play by the rules. It is a pervasive situation which is happening more and more, not only at our hotel, but as the culture of legality shifts – and we are taking measures when and wherever possible to stop this from happening. Unfortunately, the odor that lingers is not dissipated as quickly as can ask them to leave.Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the entire hotel team to ensure we consistently deliver upon guest expectations.Kindly, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport

Dear Eduardo, Thank you for this feedback. I will share this with our Supervisor Team and track down what happened the evening of your stay to ensure the Front Desk Team has the tools to promptly respond to situations such as this with delicacy and immediacy. I'm sorry to hear that your stay was affected by another guest's disturbance and your contact went unanswered. We will work to do and be better. Kindly,Kim MckenzieGeneral Manager

Dear John, I'm so sorry to hear about the maintenance concern you noted in your feedback. We always encourage to let our Team know right away so that we can get an engineer to take a look at this right away to fix- or get you to a more comfortable space. I'm sorry that your stay was effected by this. We hope to see you back again soon for a restful night.Kindest Regards, Kim MckenzieGeneral ManagerSpringHill Suites

Dear Keyona, Thank you for being our guest and we hope to see you again soon. Kindest Regards, Kim MckenzieGeneral ManagerSpringHill Suites

Dear Michelle, Thank you so much for the kind words for Rochelle, we sincerely appreciate it and look forward to celebrating her. Many thanks for choosing to be our guest and we hope to see you again soon. Kindly, Kim MckenzieGeneral ManagerSpringHill Suites

Dear Micheal, Thank you for the 10 out of 10 rating for your recent stay with us. It was a pleasure to accommodate you. Sincerely, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport

Dear Kelli, Thank you for your kind words, I look forward to sharing them with the entire Team.Sincerely, Kim MckenzieGeneral ManagerSpringHill Suites

Dear Alexander, Thank you so much for your candid feedback. We will share this with our Team to work on providing the quality of service you deserve. Many thanks for being a loyal guest and we hope you'll see the improvements we are working on.Kindly, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport

Dear Jessica, Thank you for your feedback- we sincerely appreciate you being our guest.Kindly, Kim MckenzieGeneral ManagerSpringHill Suites

Dear Alan, We sincerely appreciate your feedback and hope that you'll give us another opportunity to accommodate you should your travels bring you back this way.Kindly, Kim MckenzieGeneral Manager

Dear Valerie, Thank you for your 10 out of 10 rating for your stay with us. It was a pleasure to accommodate you and we hope to see you again some time.Kindly, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport

Dear Mariella, Thank you for your lovely feedback about our hotel and your stay. I look forward to sharing your comments with the Team for a job well done.Safe Travels, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport

Dear Emily,Thank you so much for the 5 out of 5 rating. We appreciated the opportunity to earn your business- and hope to see you again soon!Kindly, Kim Mckenzie General ManagerSpringHill Suites Hartford Airport

Dear Melinda, Thank you for sharing your feedback regarding your experience with your stay. We will share this with our entire Team so that we can continue to improve upon our services and next time exceed expectations. Sincerely, Kim MckenzieGeneral ManagerSpringHill Suites

Dear Charlena, Thank you for being our guest- we look forward to another opportunity to serve you in the future. Sincerely, The Team at SpringHill Suites Hartford Airport

Dear Taylor S. Thank you so much for the 10 out of 10 rating. We hope to see you again soon!Kindly, Kim Mckenzie General ManagerSpringHill Suites Hartford Airport

Dear Lesley, We sincerely appreciate you sharing this feedback with us and we are truly sorry this was the experience you had while our guest. We never intend to provide an experience such as this- we will continue to learn from this and do better as service providers.Kindly, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport

Dear Lydia, We are so sorry to hear of this experience during your stay with us. I do understand that you did not want to reach out to our Team at the Front Desk- we would have done our best to accommodate not moving and promptly fixing the concerns. We are so very sorry this caused you a lack of sleep prior to your vacation. We hope that you could go on to enjoy your time away.Sincerely, The Team at SpringHill Suites

Dear Steven, Thank you so much for the 5 out of 5 rating. We appreciate you being our guest and look forward to another opportunity to accommodate you in the future.Kindly, Kim Mckenzie General ManagerSpringHill Suites Hartford Airport

Dear Casey, I'm sorry to hear that your experience here with us wasn't a great one. Rest assured we will continue to learn and work to become the best service providers we can be. Thank you for sharing your feedback.Sincerely, Kim MckenzieGeneral ManagerSpringHill Suites

Dear Taylor S. Thank you so much for the 5 out of 5 feedback. We hope to see you again soon! Travel safely.Sincerely, Kim Mckenzie General ManagerSpringHill Suites Hartford Airport