2/10 – Ontzettend slecht
Kirby
21 mei 2024
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I'm not sure what was unique about it, as I was never able to stay there. I was injured a few days prior to my trip, and inquired with Expedia if I could change dates. They said that the Humphrey did not allow it, I spoke with a representative at the Humphrey who said it would be no problem to change the dates on my reservation. I had two different agents through Expedia confirm that it would be okay to change my dates, and I was good to go. I have screenshots of the entire conversation history. I even said that if it were not possible to adjust my reservation I would like to know as then I would at least have stayed in the hotel that night in lieu of having to cancel the rest of the trip. I was informed days after I could have stayed at the hotel, that not only would I not be able to have my dates change thus leaving me with nowhere to stay after changing the rest of my travel plans and needing somewhere to be that night, but also being out a substantial amount of money that will not be returned or usable. Extraordinarily unhappy with Expedia, and to an extent the Humphrey.
Kirby
1 nacht verbleven in mei 2024