Exterieur

Beoordelingen van Atlantis Family Waterpark Hotel, Ascend Hotel Collection

3 out of 5
Atlantis Family Waterpark Hotel, Ascend Hotel Collection
1570 Wisconsin Dells Pkwy, Wisconsin Dells, WI

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 117 van 283 beoordelingen" "
Gastenscore: 8 - Goed. 66 van 283 beoordelingen" "
Gastenscore: 6 - Redelijk. 45 van 283 beoordelingen" "
Gastenscore: 4 - Matig. 39 van 283 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 16 van 283 beoordelingen" "

7,4/10

Netheid

8,2/10

Personeel en service

7,4/10

Voorzieningen

7,2/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Breezi

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Dominique

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I liked the whirlpool room.. it was fun I’ll do it again
1 nacht verbleven in mei 2024
Reactie van Ana op 12 mei 2024
Dear Dominique, Thank you for taking the time to complete our online survey regarding your recent stay at Atlantis Family Waterpark Hotel, Ascend Hotel Collection. As a guest you are truly valued. Your feedback about your visit is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely,

2/10 – Ontzettend slecht

Christopher

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
When we arrived I noticed there was syrup or some sticky matter all over the bedroom carpet and dripping down the box spring cover and puddled on top of the box spring. I notified the front desk and asked for a room change. There was only one staff on that night and they offered me nothing until morning. We went to breakfast and arrived back at around 11:00 to nothing had been done about the mess. I called the front desk and it seemed nobody even knew that there was a problem. I relayed my frustrations and again asked for another room and they said that they would put me on the list to be cleaned. We went to the pool for over an hour and when we arrived back some of the mess was cleaned but the floor was still sticky as we walked through. We only assumed that it was syrup from somebody's breakfast but we don't know.
2 nachten verbleven in mei 2024
Reactie van Ana op 12 mei 2024
Dear Christopher,Thank you for taking the time to complete our online survey regarding your recent stay at Atlantis Family Waterpark Hotel, Ascend Hotel Collection.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the accommodations, cleanliness and service provided. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,

6/10 – Redelijk

Daniela

Reisde met familie
Cleanness
1 nacht verbleven in mei 2024
Reactie van General Manager op 7 mei 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one!Please accept our apologies for any inconvenience that you had while staying with us. Rest assured, we will share your concerns with housekeeping to ensure we are meeting our high standards of cleanliness and comfort going forward. It was a pleasure to have you join us, and we hope you'll give us another chance to impress you in the future.Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells

10/10 – Uitstekend

Teresa

Reisde met een groep
Positief: Voorzieningen
Todo bien gracias
2 nachten verbleven in mei 2024
Reactie van Ana op 5 mei 2024
Dear Mary,Thank you for taking the time to complete our online survey regarding your recent stay at Atlantis Family Waterpark Hotel, Ascend Hotel Collection.We sincerely appreciate and value your feedback as a guest. Your comment will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,

2/10 – Ontzettend slecht

Linda j

4 ticks on my child in the room is unacceptable and nothing was done about it
1 nacht verbleven in april 2024

10/10 – Uitstekend

Luis

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love the hotel super nice, spacious, clean, the beds are very comfortable, and all of the staffing here were very nice and helpful the entire stay. we’ll definitely be coming back and would recommend staying here!!
1 nacht verbleven in april 2024
Reactie van Ana op 1 mei 2024
Dear Luis, Thank you for taking the time to complete our online survey regarding your recent stay at Atlantis Family Waterpark Hotel, Ascend Hotel Collection. As a guest you are truly valued. Your feedback about your experience is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely,

10/10 – Uitstekend

Luis

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Looks awesome so far front desk lady very nice pool is very large room is super nice
1 nacht verbleven in april 2024
Reactie van Ana op 1 mei 2024
Thank you for your feedback Luis, and for choosing Atlantis Family Waterpark for your stay.This helps us ensure every guest experience is a great one! I am very glad you enjoyed your visit and will share your opinion with the staff members.See you soon!Sincerely,

4/10 – Matig

Taylor

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Ana op 1 mei 2024
Dear Taylor,Thank you for taking the time to complete our online survey regarding your recent stay at Atlantis Family Waterpark Hotel, Ascend Hotel Collection.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the accommodations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,

10/10 – Uitstekend

salvador

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Ana op 1 mei 2024
Thank you for your feedback Salvador, and for choosing Atlantis Family Waterpark for your stay.This helps us ensure every guest experience is a great one! I am very glad you enjoyed your visit and will share your opinion with the staff members.See you soon!Sincerely,

2/10 – Ontzettend slecht

kelymar

Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Ana op 1 mei 2024
Dear Kelymar,Thank you for taking the time to complete our online survey regarding your recent stay at Atlantis Family Waterpark Hotel, Ascend Hotel Collection.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the accommodations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,

6/10 – Redelijk

Kayla

Negatief: Staat van de accommodatie en faciliteiten
Tv didn’t work and dirty tub and toilet
2 nachten verbleven in april 2024
Reactie van General Manager op 24 apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We are concerned to hear about the issues with the television and the cleanliness of the bathroom. Rest assured, our team is addressing these matters to ensure a more enjoyable experience for all our guests. We value your comments and look forward to the opportunity to welcome you for a stay that better reflects our commitment to guest comfort and satisfaction.Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells

4/10 – Matig

Rebecca

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We have been coming to this hotel for years because the Waterpark was perfect for our young son, but don’t plan on returning after this weekend. Our room was dirty (stains on floor, grime behind toilet paper and on faucets, plastic wrapper found on floor), the pool area was dirty (bandaids on floor, various yuck floating in the bigger pool and all over the floor of the kiddie Waterpark), one of the water slides was blocked off with caution tape, the basketball hoop was broken, and there were quite a few games not working in the arcade. There was also no clean towels accessible at the pool at all on Saturday or Sunday. The hotel also now charges an extra fee at check in when booking through Expedia, which was not mentioned prior to booking.
2 nachten verbleven in april 2024
Reactie van General Manager op 24 apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one!We appreciate your loyalty, and we're sorry to hear the condition of the property during your most recent visit did not live up to your expectations. Renovations are in process, and we'll keep your comments in mind. The next time you're in the area, we'd be grateful for the chance to regain your patronage.Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells

8/10 – Goed

Ashley

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was a nice hotel, but could upgrade to roku tvs.
3 nachten verbleven in april 2024
Reactie van General Manager op 16 apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We're delighted you had an enjoyable stay. Your suggestion about the TVs will be shared internally for further consideration, as we are always seeking new ways to improve. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells

6/10 – Redelijk

Elliot

1 nacht verbleven in april 2024
Reactie van Ana op 12 mei 2024
Dear Elliot, Thank you for taking the time to complete our online survey regarding your recent stay at Atlantis Family Waterpark Hotel, Ascend Hotel Collection. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the accommodations on your recent visit. I have shared your feedback with our service provider to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Kind regards,

10/10 – Uitstekend

Brenda, Carpentersville

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Second time here haven’t been disappointed
2 nachten verbleven in april 2024
Reactie van Ana op 15 apr 2024
Dear Brenda,Thank you for taking the time to complete our online survey regarding your recent stay at Atlantis Family Waterpark Hotel, Ascend Hotel Collection.Your feedback about your experience is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

4/10 – Matig

Maggie

Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen
Boy, this place peaked in 1991. Not updated. Not clean.
2 nachten verbleven in april 2024
Reactie van General Manager op 9 apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We're disappointed to hear you didn't have the comfortable visit we are known for. Cleanliness is one of our top priorities, and we have full housekeeping services in place to uphold our high-quality standards. Rest assured, your feedback will be shared with the respective teams immediately. We are currently undergoing renovations to significantly enhance guests' experience. Please consider giving us another chance once renovations are complete to change your perceptions.Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells

10/10 – Uitstekend

Nataliz, Chicago

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Front Desk personnel was truly accommodating and helpful. Very welcoming as well.
2 nachten verbleven in maart 2024
Reactie van General Manager op 9 apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! Here at Atlantis Waterpark Hotel & Suites, impressing every guest with our exceptional service is always a top priority for us, so we're thrilled our commitment to this shone through during your visit. It was an absolute pleasure to host you, and we hope to welcome you back soon.Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells

6/10 – Redelijk

Brandon

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Property needs a ton of updating, including the larger pool area, rooms and shared spaces. The property would also greatly benefit from more focus around keeping all areas clean. Additionally, one of the exit doors didn’t even close entirely nor lock - but security concerns especially considering this place is geared to small kids.
1 nacht verbleven in maart 2024
Reactie van General Manager op 9 apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! While we always appreciate hearing from our guests, we are sorry you encountered a few concerns. Please know we are constantly working to enhance our offerings and are currently undergoing improvements throughout our property. Your comments will be shared with the team to ensure we are always offering our best. We hope to have the pleasure of welcoming you back and impressing you further.Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells

8/10 – Goed

José

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Todo, bien, solo Nome gusto que no me dejaron papel y no tendieron las camas, y en mis vacaciones , quiero descanso de no tender camas ni preocuparme de limpieza..fueron 3 noches y solo eso fue el problema, todo lo demás ok. Bueno para familias con niños.
3 nachten verbleven in maart 2024
Reactie van General Manager op 9 apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We are delighted you chose Atlantis Waterpark Hotel & Suites and thrilled you enjoyed your stay. That said, we are sorry to hear our housekeeping team dropped the ball during your visit. We will be sure to review our policies and procedures with the team to ensure we are always offering our best. We look forward to welcoming you back and impressing you with the experience you expected and deserve.Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells

10/10 – Uitstekend

cydmarie

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I love that is affordable! You can stay there and go around the area safely.
2 nachten verbleven in april 2024
Reactie van General Manager op 9 apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We're so pleased to hear you were able to enjoy our fantastic value, as well as our safe and convenient location. It was a pleasure having you join us at Atlantis Waterpark Hotel & Suites, and we hope you'll visit us again soon!Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells

4/10 – Matig

Eric

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The check in process wasn't bad, there was a little bit of a line but that wasn't an issue as they were checking people in as fast as they could. The hotel was run down and the grounds were too. General trash around the parking lot area not picked up and exterior doors were propped open which isn't ideal for a secure building. Once we got into our room we notice the texture/tape on the ceiling was separating in some areas. Not a big deal but this lead me to believe the property hasn't had the attention it needs to stay up to date. We requested a fresh towel set the second day which they said they would bring but never came. We talked to other guests that were there for a week and they asked the same. They had told us their room was never serviced and no new towels came. All that aside there was salt and dirt tracked near entry ways. Garbage from guests left in hallways. The bathrooms at the pool area never had toilet paper in either male or female restrooms along with no soap and no paper towels. This is highly disgusting as without those amenities guests can't wash and then they are going back into a pool. The other guests we spoke to said similar things to what we experienced. They had also mentioned it just changed owners and they new management laid off most of the staff. I could tell. It seems that the new management is going run a good hotel because lack of caring and investment. I wouldn't advise staying here.
2 nachten verbleven in maart 2024
Reactie van General Manager op 7 apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one!While we're glad our check-in process went smoothly, we apologize for any concerns about the condition of the property and for any issues with housekeeping. We'll look into your comments further, and we'd appreciate the chance to provide you with a more positive visit.Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells

6/10 – Redelijk

juan

Reisde met familie
Negatief: Netheid, voorzieningen
Check in was fine , but was room needs updating seemed like it wasn't too clean as hair in tub on floor no toilet paper, no remote and bed to soft to sleep for any period of time . Pool is a bit slippery so that's not too clean and cold when its suppose to be heated and to top it off there was no pool towels as we asked twice each day and a few times said there is nothing they can do and use your room towel and then they wouldn't give you any more room towels . this place has changed for the worse
3 nachten verbleven in maart 2024
Reactie van General Manager op 6 apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one.We sincerely regret your disappointment with our accommodations, as this is not the norm for us. Please accept our apologies for the lapse in cleanliness and service you encountered. Rest assured that we've shared your comments with our team so we can seize all opportunities for improvement. It would be an honor to welcome you back to provide you with the experience you deserve. Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells

4/10 – Matig

Daphne

Reisde met familie en kleine kinderen
Positief: Voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
Our room wasn’t ready and we checked in three hours late. We waited in line for 45 mins to check in. Then we went to our and it wasn’t ready even thigh they said it was. The beds had no sheets or covers and they didn’t give us pillow cases until later that night. The pool was nice on the upside and my kids had a decent time.
Reactie van General Manager op 6 apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! While we are pleased to hear that your kids enjoyed our pool, we're genuinely concerned about the delay you experienced and the issue with room readiness. We take these matters seriously and will promptly address your concerns. Your satisfaction is our priority, and we hope to welcome you back for a more seamless stay in the future.Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells

6/10 – Redelijk

Greg

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Expecting condition of room and facility to be that in photos in advertisement of what I was booking. Unhappy overall
1 nacht verbleven in maart 2024
Reactie van General Manager op 6 apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one!While we're happy to see aspects of your stay were pleasant, we apologize for any disappointment with the appearance of the property. We'll keep your comments in mind, and we hope to see you again the next time you're in the area.Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells

6/10 – Redelijk

Jose

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
Everything door #2 few times when we come back to hotel wasn’t unlocked this is what n safe ,, inside pools two days we were there out of towels and dryer machine was broken
2 nachten verbleven in maart 2024
Reactie van General Manager op 6 apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one. Your feedback has been heard and will be immediately reviewed with our team. We will ensure our amenities are properly replenished. Guest safety is our top priority. During your future stay with us, we look forward to impressing you even more with a seamless and enjoyable experience. Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells

10/10 – Uitstekend

Danelle

1 nacht verbleven in maart 2024
Reactie van Ana op 15 apr 2024
Dear Danelle,Thank you for taking the time to complete our online survey regarding your recent stay at Atlantis Family Waterpark Hotel, Ascend Hotel Collection.Your feedback about your experience is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

8/10 – Goed

Donna, Delavan, Wi

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The ladie at the front desk was excellent and had her hand fill and she held her own good workerker
2 nachten verbleven in maart 2024
Reactie van General Manager op 2 apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We're so happy to hear that our front staff desk was able to deliver excellent service, and we'll be sure to pass along your compliments. It was a pleasure welcoming you to Atlantis Waterpark Hotel & Suites, and we hope you'll visit us again soon!Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells

4/10 – Matig

mookie

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I didnt like the fact when we check in was told to go through door 4 but was broken key card does t work. Finally when I got to our room stain on carpet and the patio door didn't lock. I was in the ground floor wit the patio door broken like 3 times I called and let front desk know I was brushed off that maintenance will be alerted . They never came. Went in person to complain and let them know I don't feel safe lady in front said checking in people to the rooms was more important she was rude I told her about my family safety she gave me attitude and told me she will personally check. Never came I check out early
1 nacht verbleven in maart 2024
Reactie van General Manager op 2 apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! Please accept our sincere apologies for your room concerns and lapse in attentive service. We're always grateful for insights like this, as your comments will guide us to make improvements for our guests going forward. Rest assured, our maintenance team will remedy the lock issue so other guests won't encounter the same issue, but do feel free to reach out to us offline if you have any further concerns you'd like to address. It was great having you; please consider giving us another chance to change your perceptions next time you're in town. Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells

6/10 – Redelijk

Colleen

Reisde met familie en kleine kinderen
Negatief: Netheid, staat van de accommodatie en faciliteiten
Old property. Sheets on beds were worn and only gave a thin blanket for bedding. Room was clean but very old so does not look clean. Hallways and stairs were not vacuumed in quite done time - crumbs and wrappers everywhere. There was a towel shortage so pool did not have towels and no wash cloths in room. My son liked the ceiling lights and he enjoyed the pools and his stay.
1 nacht verbleven in maart 2024
Reactie van General Manager op 2 apr 2024
Dear Colleen,Thank you for your feedback, as it helps us ensure every guest experience is a great one. That said, we are very sorry for the aspects of your say that made for a less than enjoyable time. By knowing where we fell short, we can make positive changes and ensure better future experiences for our guests. Forgive us for letting you down, but know that we are committed to improving and making a better lasting impression in the future. Again, we appreciate your feedback. Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells

6/10 – Redelijk

Adam

Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Ana op 15 apr 2024
Dear Adam,Thank you for taking the time to complete our online survey regarding your recent stay at Atlantis Family Waterpark Hotel, Ascend Hotel Collection.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our accommodations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,

10/10 – Uitstekend

Celia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I will be back
1 nacht verbleven in maart 2024
Reactie van General Manager op 2 apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! It was such a pleasure having you here at Atlantis Waterpark Hotel & Suites, and we look forward to your return. Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells

4/10 – Matig

Juan

Reisde met familie
Negatief: Personeel en service
Room wasn’t ready until 4:15pm
2 nachten verbleven in maart 2024
Reactie van General Manager op 2 apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one!We apologize for any delays during check-in. Please know this is not a typical experience for our guests, and we appreciate your patience. Rest assured, your comments will be shared with our team for improvement. Should you be in the area again, please consider coming back to see us for a more exceptional visit.Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells

6/10 – Redelijk

Nina

Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen
Very short staffed so the place suffers
2 nachten verbleven in maart 2024
Reactie van General Manager op 2 apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one!Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any concerns about staffing, and we'll keep your comments in mind as we strive to provide our guests with unbeatable service. Should you be in the area again, please come back to see us for a more exceptional stay.Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells

6/10 – Redelijk

Bobbi Jo

1 nacht verbleven in maart 2024
Reactie van Ana op 20 apr 2024
Dear Bobby Jo,Thank you for taking the time to complete our online survey regarding your recent stay at Atlantis Family Waterpark Hotel, Ascend Hotel Collection.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your accommodations on your recent visit. I have shared your feedback with our Team to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

4/10 – Matig

Bee, Green Bay

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We booked a multiple beds and bedroom suite with a king, two queens and a pull out couch. The room also had a jacuzzi. Although the room was very spacious, upon check-in, the room only had 1 bath towel. There were no other towels i.e. hand towels, face towels floor towels etc. We called and asked the front desk and they told us to go ask housekeeping. We went to housekeeping and they point us back to front desk. At the end of it, front desk told us they're still washing and folding towels so they don't have any more towels for us. They ended up giving us a bunch of pool towels until they have more bath towels. Also, the bathroom fan didn't work. The chair and couch in our room was dirty; we can see all the lint and hair and dust on the chairs. Also, there were no bedsheets on our king size bed. There was only a top sheet used as a bedsheet. The quality of the bed was also not what I expected; they were bouncing springs and the middle of the king bed was sloping inward. Don't let the pictures online fool you; this was me and my family's first and last time here.
2 nachten verbleven in maart 2024
Reactie van General Manager op 2 apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We're disappointed to learn we fell short of expectations during your visit. Our goal is to provide every guest with clean, comfortable accommodations and exceptional service, and we offer our sincere apologies if you received anything short of this. We can assure you that what you have described is not what guests have come to expect while staying with us. Nevertheless, we take your comments seriously and will be sure to promptly address them with our team. We appreciate you choosing to stay with us and hope you'll consider giving us another chance to impress you in the future.Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells

6/10 – Redelijk

Michelle

1 nacht verbleven in maart 2024
Reactie van Ana op 20 apr 2024
Dear Michelle,Thank you for taking the time to complete our online survey regarding your recent stay at Atlantis Family Waterpark Hotel, Ascend Hotel Collection.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your accommodations on your recent visit. I have shared your feedback with our Team to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

6/10 – Redelijk

Mary

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
This hotel needs an upgrade in the worst way. Old and tired looking. Could be an amazing place. Nice place for grandparents to take grandkids. Would like to see elevators more conveniently located. Ends of building no elevator. Not impressed with lack of cleanliness.
1 nacht verbleven in maart 2024
Reactie van General Manager op 2 apr 2024
Dear Mary,Thank you for your feedback. This helps us ensure every guest experience is a great one! Please accept our sincere apology for a stay that showed room for improvement. We agree that updates are in order and are excited to say that we're undergoing renovations. That said, we're glad you feel our property has great potential, and is a a pleasant place for grandparents to share with their grandchildren. Your concerns are valued and will be shared with our team as we continue to make improvements for our guests. Thank you for your comments, and we hope for an opportunity to make your next stay a truly exceptional one.Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells

8/10 – Goed

Ester

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Ana op 15 apr 2024
Dear Ester,Thank you for taking the time to complete our online survey regarding your recent stay at Atlantis Family Waterpark Hotel, Ascend Hotel Collection.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our accommodations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,

2/10 – Ontzettend slecht

Tehren

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
There was food all over the hallways door 2 didnt work so they propped it open so anyone could get in the hotel. There were articles of clothing left from the previous people that was never picked up by housekeeping there was hair ties in the room that didnt belong to us. There was a dirty band aid on the blanket on the bed. There was no clock in the room and there was a piece of soap left behind the bathroom door. It was fun for the kids but hygenically it was disgusting.
3 nachten verbleven in maart 2024
Reactie van General Manager op 2 apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one!Please accept our sincere apologies for the lapse in cleanliness you encountered. You can rest assured we've shared your comments with our housekeeping team to ensure improvements are made, as our guests' satisfaction means everything to us. It would be an honor to receive another chance to provide you with the exceptional stay you deserve.Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells

2/10 – Ontzettend slecht

Jose

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This property looked like a frat party just left. Socks cups and stuff all over. Would not recommend. It was so bad we checked out with 3 kids and booked another hotel.
1 nacht verbleven in maart 2024
Reactie van General Manager op 2 apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one!Our goal is to uphold our high standards of cleanliness, and we hope you accept our sincerest apologies that we did not live up to your expectations on this occasion. If there's anything we can do to make amends, or if you'd like to discuss your stay further, please don't hesitate to reach out to us offline. We appreciate your review and hope you'll consider giving us another chance to change your perceptions down the line.Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells

6/10 – Redelijk

Levell

Reisde met familie en kleine kinderen
Positief: Voorzieningen
Overall, our trip was nice! There was only one person at the front desk doing check in- helping others need that were already checked in with isssues. She was professional, sweet, and overwhelmed. Our room was really nice and neat but there were stains in our bathroom sink and jacuzzi
2 nachten verbleven in maart 2024
Reactie van General Manager op 30 mrt 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We are pleased that our overall accommodations and our friendly front desk team member added to the enjoyment of your stay. However, it is disappointing that the cleanliness of the bathroom area fell short of your expectations. We strive for a comfortable and memorable stay for all guests. We would appreciate the opportunity to host you again in the future.Sincerely, The Management TeamAtlantis Hotel Wisconsin Dells

6/10 – Redelijk

Rachael

Reisde met familie
Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van Ana op 15 apr 2024
Dear Rachael,Thank you for taking the time to complete our online survey regarding your recent stay at Atlantis Family Waterpark Hotel, Ascend Hotel Collection.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our accommodations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,

8/10 – Goed

Amy

1 nacht verbleven in maart 2024
Reactie van Ana op 15 apr 2024
Dear Amy,Thank you for taking the time to complete our online survey regarding your recent stay at Atlantis Family Waterpark Hotel, Ascend Hotel Collection.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our accommodations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,

4/10 – Matig

Joyce

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service
We were very excited to visit this resort. Upon arrival, it took us 30 minutes to check in as only one person was at the desk. So it started out on a bad note. Then we got to our room and the linens and towels were dingy and rough. 5 guests and 4 sets if towels. Sticky floor in the entry further dissappointed iur expectations. We did find the pool on the 4th floor satisfactory and that was really all the kids cared about. However, no towels so we had to go back to the room for our bath towels then pick up a fresh set of bath towels for showers. All in all we were dissappointed. Lication was very goid but dont try to make a left tyrn on that busy street it was hazardous so we had to go right for a few blocks and turn around. I'm sorry I could not find much nice to say about this property except for the 4th floor pool.
1 nacht verbleven in maart 2024
Reactie van General Manager op 30 mrt 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one. While we are happy you and your kids enjoyed your time at the pool, we are sorry you had some concerns with our accommodations. Please know we pride ourselves on our spotless, well-equipped rooms and apologize this was not your experience. Your comments are important to us and will be shared with the team, to ensure we are always offering our best. We hope you'll give us another opportunity to welcome you back and impress you further.Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells

8/10 – Goed

Derek

2 nachten verbleven in maart 2024
Reactie van Ana op 15 apr 2024
Dear Derek,Thank you for taking the time to complete our online survey regarding your recent stay at Atlantis Family Waterpark Hotel, Ascend Hotel Collection.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our accommodations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,

10/10 – Uitstekend

Julio

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property is in excellent condition will come back in the future
2 nachten verbleven in maart 2024
Reactie van General Manager op 30 mrt 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We're delighted to hear that you found our property in excellent condition and that you're considering returning in the future. It would be a pleasure to welcome you back for another memorable visit!Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells

10/10 – Uitstekend

Mark

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room was nice!!!
1 nacht verbleven in maart 2024
Reactie van General Manager op 27 mrt 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! It's fantastic to hear that our comfortable rooms made a positive impression on you. We are delighted you enjoyed your stay at Atlantis Waterpark Hotel & Suites and look forward to welcoming you back for another amazing, five-star visit.Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells

6/10 – Redelijk

Alisha

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Water park area was outdated and worn down
1 nacht verbleven in maart 2024
Reactie van General Manager op 27 mrt 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We sincerely apologize that some areas of our waterpark fell short of your expectations. Your input will help us as we continue making improvements. Comments like yours are appreciated, and we hope for an opportunity to deliver a more exceptional stay in the future. Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells

4/10 – Matig

Tomas

Reisde met partner
Negatief: Personeel en service
N
1 nacht verbleven in maart 2024
Reactie van General Manager op 27 mrt 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! Please feel free to reach out to us to further share your experience with us. Your feedback is greatly valued so we can continue to improve for our guests.Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells