Dear Hassan,we are really sorry that you were not able to stay with us at the CERVO.Therefore though we find it not fair that you rate your stay with 1 out of 5 stars without experience the stay with us.We do hope you will be able to stay with us on another occasion so you can rate us on your experience and not on a reservation which was not used.With best regardsYour CERVO Team

Guten Tag Mathieu,Vielen herzlichen Dank für Deine Bewertung und das positive Feedback zu unserem CERVO Mountain Resort. Es freut uns ausserordentlich zu hören, dass Du mit verschiedenen Aspekten Deines Aufenthalts zufrieden warst und dabei besonders die Sauberkeit, den Service unseres Teams sowie den Komfort der Zimmer so positiv hervorhebst. Wir hoffen, Dich bald wieder bei uns begrüssen zu dürfen, um Dir erneut einen wunderbaren Aufenthalt zu bieten. Besuch doch dann auch einmal eines unserer vielfältigen hauseigenen Restaurants. Von der italienischen Küche im Madre Nostra bis zu traditionellen Schweizer Gerichten im Ferdinand ist für jeden Geschmack etwas dabei.  Bis bald im CERVO!Liebe Grüsse aus ZermattBenjamin DietscheGeneral Manager

Dear Olivier,Thank you so much for your kind words and for taking the time to share your experience with us. We're delighted to hear that you had an amazing time during your stay with us at CERVO Mountain Resort.Our team works tirelessly to provide exceptional service, and your appreciation means the world to us. Furthermore, we take pride in maintaining a clean and comfortable environment for all our guests, and it's fantastic to hear that this met your expectations.We hope to have the pleasure of welcoming you back shortly for another wonderful stay. If there's anything more we can do to enhance your experience, please don't hesitate to let us know.See you soon at CERVO!Best regards from Zermatt, Benjamin DietscheResort Manager

Dear Fredrik,Thank you for taking the time to share your feedback about your recent stay at CERVO Mountain Resort. We are thrilled to hear that you found our cleanliness, staff, and service to be great, property conditions to be good, and room comfort to be satisfactory.At CERVO Mountain Resort, we strive to provide our guests with an exceptional experience, and we are glad to know that we succeeded in meeting your expectations during your stay. CERVO is the gateway to the mystical mountain world of the Alps. Our Mountain Resort offers 54 rooms, an extensive Mountain Ashram Spa, and 6 restaurants and bars, each offering a different ambiance, and varied menus to ensure we cater to all of our guests, no matter they're taste buds.We hope to have the opportunity to welcome you back to CERVO Mountain Resort in the near future and provide you with another memorable stay.Thank you again for your kind words and for choosing to stay with us.See you soon at CERVO!Best regards from Zermatt, Benjamin DietscheResort Manager

Lieber Thomas, Es war uns eine Freude, Dich im CERVO Mountain Resort zu begrüssen. Vielen Dank für Deine tolle Bewertung mit den 5 Sternen. Wir freuen uns, dass Du bei uns einen schönen Aufenthalt und unsere herzliche Gastfreundschaft genossen hast. Bei uns erwartet Dich in unserer Wohlfühloase höchste Qualität bis ins Detail. Gäste können in die imposante Bergwelt eintauchen und den herrlichen Ausblick auf das Matterhorn geniessen. Unser Hotel ist das perfekte Plätzchen, um die Seele baumeln zu lassen und die wunderschöne Natur zu entdecken. Geniesse bald wieder eine wohlverdiente Auszeit vom Alltag. Wir freuen uns schon auf ein Wiedersehen. Bis bald im CERVO! Liebe Grüsse aus Zermatt Benjamin Dietsche Executive Manager

Dear Ken, Thank you for your wonderful review. We are delighted you enjoyed your stay at CERVO Mountain Resort so much. It's lovely to read that you appreciated our warm hospitality, the cleanliness, and all the amenities our hotel has to offer. It's important to us that our guests feel comfortable and have everything they need. We're sorry to hear you found our hotel on the expensive side. We do have a lot to offer and guests can expect high quality down to the last detail, relax in our invigorating Mountain Ashram Spa, enjoy the well-equipped rooms, the delicious food served in our restaurant and soak up the magnificent view of the Matterhorn. We hope you'll choose us again when you return to Zermatt. Until then, we wish you all the best. See you soon at CERVO! Best wishes from Zermatt Estelle Flückiger & Benjamin Dietsche Executive Managers

Dear Omar Thank you for your review. Your comments concerning the service are most valuable and will definitely be considered very carefully in order to improve the service experience. We do apologise for any inconveniences caused. Hope to see you soon again! Best regards from Zermatt

Thank you for your positive Feedback. We were pleased to welcome you at CERVO Mountain Resort and hope to see you soon again! Best regards

Vielen Dank für deine positive Rückmeldung! Bis bald im CERVO! Freundliche Grüsse aus Zermatt

Dear CHIHCHUN Thank you very much for your review! Greetings from the CERVO crew. Lukas Meier Hotel & Operations Manager

Dear kiyomi Thank you for your review! We are very happy you enjoyed your stay with us! Regards Lukas Meier Hotel & Operations Manager

Chère Carole Merci beaucoup pour vos compliments! Bien cordialement Lukas Meier Hotel & Operations Manager

Dear Anonymous Thank you very much for your review. Have a nice day! Regards Lukas Meier Hotel & Operations Manager

Dear Anonymous Thank you very much for your rating. Enjoy your day! Regards Lukas Meier Hotel & Operations Manager

Dear Anonymous Thank you very much for your rating. Have a nice day! Regards Lukas Meier Hotel & Operations Manager

Dear Kenneth Thank you very much for your rating! Enjoy your day. Regards Lukas Meier Hotel & Operations Manager

Lieber Anonymous Vielen Dank für deine tolle Bewertung! Wir wünschen Dir einen schönen Tag. Beste Grüsse aus Zermatt Lukas Meier Hotel & Operations Manager