Unimpressed
Geplaatst op 18 feb. 2024 op Hotels
Cons:
We tried to contact them before checking in, but the phone was ringing but no one was answering. Upon arrival, I was surprised to find that their phones in the room were also not working. As there is no way for you to contact front desk, you have to go down and tell them in person, which is quite a hassle. Only two pillows were provided in the room, and the room and refrigerator smelled extremely unpleasant. Additionally, there were cockroaches in the bathroom and in the drawers.
Pros:
It is located near the mall, coffee shops, and other places where you may need to purchase items.
There are taxis available everywhere and getting one is not a problem.
It is easy to communicate with the staff at this hotel.
Opmerking van Hotelbeheer
19 feb. 2024 door Ibrahim Hassan Duty Manger Hotelbeheer
Dear Ms. Fatima Marie,Thank you for taking the time to share your honest feedback about your recent stay at Uptown Hotel and Apartments Abu Dhabi. We sincerely apologize for the disappointing experience you encountered and the inconvenience it caused. We appreciate you bringing these issues to our attention as they allow us to improve and better serve our guests.We understand your frustration regarding unanswered phone calls before your arrival and in-room phones not working. This is unacceptable and falls short of our commitment to providing responsive and accessible communication. We are currently investigating the cause of this issue and will implement necessary measures to ensure our phones are always operational and readily available for guest contact.We apologize for the room only having two pillows and for the unpleasant smell in the room and refrigerator. This does not meet our standards, and we will investigate this matter further to determine the cause and ensure proper cleaning and sanitation procedures are followed.The presence of cockroaches is deeply concerning and unacceptable. We have a strict pest control program in place, and we will immediately schedule a thorough inspection and treatment of your room and surrounding areas to eliminate any pest activity.We are glad to hear you found the location convenient and the staff easy to communicate with. We strive to maintain a central location that offers easy access to amenities and ensure our staff is friendly and helpful.Thank you for choosing Uptown Hotel and Apartments Abu Dhabi. We hope to have the opportunity to demonstrate our commitment to providing an exceptional experience on your next visit.Sincerely,Ibrahim HassanDuty Manager