No housekeeping, poor conditions of rooms, almost no amneties. Not worth it. Unless you are really tired and you just want to lay down for 1 night, try another hotel.
Opmerking van Hotelbeheer
26 feb. 2024 door Toni-Ann RediResponse SpecialistHotelbeheer
Hello Taoufik,Thank you for reviewing our RED ROOF PLUS+ HOUSTON - ENERGY CORRIDOR. We are saddened to see your 1/5 score and to know that this was the impression you were left with of our hotel. We're also sorry to hear about your disappointment regarding the lack of amenities in your room, not being provided housekeeping and the upkeep of the room. Upon reviewing our records, it appears that you reserved a Standard Queen room, and this specific category does not offer those features. For a stay with the amenities you desire, we suggest opting for a Deluxe, Superior or Premium room on your next visit. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will choose to stay at any of our other locations, so that we may be able to improve your impression of us.Very truly yours,Red Roof Management