Op basis van 555 geverifieerde beoordelingen
4,4 Hygiëne kamer
4,4 Service & personeel
4,3 Comfort kamer
4,3 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 4 mrt. 2018
Staff and Hotel was welcoming... Slept well...bed was very comfortable... Enjoyed the stay.
Opmerking van Hotelbeheer
5 mrt. 2018 door General ManagerHotelbeheer
Nothing makes our day like knowing you enjoyed your stay with us at Holiday Inn Express & Suites Alcoa! We're happy to hear that our comfortable beds facilitated a great night's sleep. Thank you for choosing our hotel and for taking the time to give us your compliments. We hope you'll enjoy your next stay with us even more!
door een geverifieerde reiziger
Geplaatst op 28 apr. 2024
Thanks
Opmerking van Hotelbeheer
30 apr. 2024 door General ManagerHotelbeheer
Dear Michael, You are very welcome! It was our pleasure to host you and we cannot wait to welcome you back for an even better experience soon.
door een geverifieerde reiziger
Geplaatst op 20 apr. 2024
Check in guy was very efficient and friendly. Bed was way too hard and AC not cold enough
Opmerking van Hotelbeheer
23 apr. 2024 door General ManagerHotelbeheer
Thank you for leaving a review. We're so glad you were able to visit us at Holiday Inn Express. Our team is always working to offer the best service to our guests. We hope you'll have a chance to come back soon.
door een geverifieerde reiziger
Geplaatst op 6 apr. 2024
Convenient
Opmerking van Hotelbeheer
9 apr. 2024 door General ManagerHotelbeheer
Dear Pam,Thank you so much for the five stars! We're so pleased you enjoyed our convenient location, just minutes from the Knoxville airport and a variety of dining and shopping options, and hope you will stay with us again soon.
door een geverifieerde reiziger
Geplaatst op 31 mrt. 2024
Friendly staff
Opmerking van Hotelbeheer
5 apr. 2024 door General ManagerHotelbeheer
Dear Nicole, Thank you so much for your review and your generous review of Holiday Inn Express & Suites Alcoa (Knoxville Airport). Our staff will be so happy to hear about your kind words, and we'll be sure to pass along your compliments. It was a pleasure hosting you, and we look forward to welcoming you back soon.
door een geverifieerde reiziger
Geplaatst op 23 mrt. 2024
door een geverifieerde reiziger
Geplaatst op 23 feb. 2024
Web site said there was a shuttle and their wasn't. Did get reimbursed for the Uber. Great people there. Will go back again
Opmerking van Hotelbeheer
26 feb. 2024 door General ManagerHotelbeheer
Dear Karen,It's wonderful to receive your excellent rating of Holiday Inn Express & Suites Alcoa (Knoxville Airport)! Unfortunately, shuttle service is unavailable at our property; information about that is on our website. However, we were pleased to help resolve the issue. Thank you for choosing to stay with us and look forward to your return.
door een geverifieerde reiziger
Geplaatst op 22 jan. 2024 op Hotels
Ex elle t staff and service.
Opmerking van Hotelbeheer
23 jan. 2024 door General ManagerHotelbeheer
Dear James,Thank you for taking the time to share your experience with us. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you! It was a pleasure having you here, and we hope to welcome you back soon.
door een geverifieerde reiziger
Geplaatst op 16 jan. 2024
Cleanest hotel I have stayed in a very long time!
Staff is awesome snowed in here while attending a conference. The staff went out of their way to insure everyone had adequate food and drinks as all the local restaurants and store had closed.
The pool was a little cold but refreshing. I
Opmerking van Hotelbeheer
19 jan. 2024 door General ManagerHotelbeheer
Dear Jacob,Thank you for sharing your experience. We're delighted that you found our hotel exceptionally clean, and it's wonderful that our team went above and beyond to ensure your comfort. We appreciate your feedback about the pool temperature and will take that into consideration as we continually strive to improve our guest experience. We look forward to welcoming you back to Holiday Inn Express & Suites Alcoa (Knoxville Airport) for another awesome stay!
door een geverifieerde reiziger
Geplaatst op 16 jan. 2024
Staff at the front desk were rude & more worried about talking/flirting with men than helping visitors. Rooms were dirty & the hotel had inaccurate description of amenities online. They DID NOT offer shuttles to the airport even though it stated online. Heated AND TV did not work in our room. Would not recommend
Opmerking van Hotelbeheer
19 jan. 2024 door General ManagerHotelbeheer
Dear Daisy,We appreciated the opportunity to have you stay with us, and we thank you for taking a moment to share your comments. Providing exceptional hospitality and clean, comfortable accommodations are our top priorities, so we're disappointed your experience was not what it should have been. We'll discuss your remarks with our staff to ensure our high standards are being upheld. We hope you'll reconsider and give us another opportunity to welcome you back and impress you with the top-notch experience we are known for.
