De locatie was top! Receptioniste was heel arrogant! We kregen een veel kleiner kamer dan dat we geboekt hebben. Ze zei dat dat mijn probleem en was niet de hare want de kamer die we gereserveerd hadden was niet meer beschikbaar! Ze was alles behalve beleefd zuchten en blazen. Hotel is verouderd en WiFi was niet top! Je hoorde alles van de kamers langs jou, ook als ze op toilet waren!!! Kamers waren wel proper.
Opmerking van Hotelbeheer
10 nov. 2022 door The Iron Horse Hotel TeamHotelbeheer
Dear Somija,We appreciate you taking the time to give us the latest impression of the stay with us. We are extremely sorry to know that staff and wifi were not entirely to your liking. We have experienced some changes in staff lately and training our staff on a regular basis to provide our guests with the service they may expect. We will discuss this incident internally and i can assure you we do everything to prevent this from happening in the future. In the meantime, we glad to hear that our location and property met your expectations. We hope to see you travelling again soon,Best regards, The Iron Horse Hotel Team