Op basis van 580 geverifieerde beoordelingen
4,1 Hygiëne kamer
4,2 Service & personeel
4,1 Comfort kamer
3,9 Staat hotel
Geverifieerde beoordelingen van Expedia
Aanbevolen
voor Iedereendoor een geverifieerde reiziger uit st. michielsgestel
Reasonable hotel in Aurora/Chicago
Geplaatst op 27 jun. 2018
Nadelen: Free bottle of water on the room.
Reasonable hotel in Aurora/Chicago. However its a shame there is no free bottle of water on the room and you are being charged 3$ for it.
Opmerking van Hotelbeheer
11 jul. 2018 door KrystalHotelbeheer
Thank you for your feedback regarding your recent stay at the Holiday Inn Aurora! Bottled water is a nice amenity, and can appreciate that it is always available in our Sundries for all guests. Becoming an IHG Rewards member allows you to select a bottled water as an amenity upon check in. We encourage you to sign up today, and appreciate your business!
door een geverifieerde reiziger
Geplaatst op 1 mei 2024
They built a med dispensary next door with food options near by 👀
Opmerking van Hotelbeheer
1 mei 2024 door Hotel ManagerHotelbeheer
Dear Colin,Thank you for your review and for choosing to stay with us! We're glad to hear that you found the nearby amenities convenient, including the new addition of a medical dispensary and nearby food options. Your feedback is important to us, and we hope to welcome you back for another great stay in the future!Sincerely,Hotel Manager
door een geverifieerde reiziger
Geplaatst op 30 apr. 2024
Good
Opmerking van Hotelbeheer
30 apr. 2024 door Hotel ManagerHotelbeheer
Dear Sivakumar,Thank you for your perfect rating and positive feedback! We're thrilled to hear that your stay with us exceeded expectations and that you enjoyed our luxurious accommodations and impeccable service. It was our pleasure to provide you with a memorable experience. We look forward to welcoming you back for another fantastic stay in the future!Sincerely,Hotel Manager
door een geverifieerde reiziger
Geplaatst op 29 apr. 2024
It is ok, the property kind old.
Opmerking van Hotelbeheer
30 apr. 2024 door Hotel ManagerHotelbeheer
Dear SHIMEI,Thank you for your feedback. We appreciate your honest assessment of your stay. We apologize for any inconvenience caused by the age of our property. Your comments will help us identify areas for improvement. We're glad to hear that you found our amenities adequate and our service acceptable. We hope to have the opportunity to welcome you back and provide an even better experience in the future.Sincerely,Hotel Manager
door een geverifieerde reiziger
Geplaatst op 29 apr. 2024
Yusra and Jackie have Excellent and professional customer service. They are very knowledgeable and are very friendly. It was a pleasure meeting them. They made my stay extra special. Thank you so much for your services! Highly recommend and will definitely stay here again.
Opmerking van Hotelbeheer
29 apr. 2024 door Hotel ManagerHotelbeheer
Dear Leticia,Thank you for your glowing review! We're thrilled to hear that Yusra and Jackie provided you with excellent and professional customer service. Your kind words about their knowledge, friendliness, and professionalism mean a lot to us. We'll be sure to pass along your compliments to them. We're delighted that they made your stay extra special, and we look forward to welcoming you back again in the future. Your recommendation is greatly appreciated!Sincerely,Hotel Manager
door een geverifieerde reiziger
Geplaatst op 22 apr. 2024
Opmerking van Hotelbeheer
23 apr. 2024 door Hotel ManagerHotelbeheer
Dear Theresa,Thank you for staying with us and perfect review. It's really encouraging to see that our guests appreciate the work we're doing here, and your rating is an excellent motivator for all of us at the hotel. Guest satisfaction is our biggest honor. We hope to see you again soon!Best Regards,Hotel Manager
door een geverifieerde reiziger
Geplaatst op 21 apr. 2024
Water leaks at shower handle
The shower doors are of track
Opmerking van Hotelbeheer
22 apr. 2024 door Hotel ManagerHotelbeheer
Dear Sergio,Thank you for sharing your feedback. We apologize for the issues you encountered with the water leaks at the shower handle and the shower doors being off track. Your comments are important to us, and we will address these maintenance issues promptly to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.Sincerely,Hotel Manager
door een geverifieerde reiziger
Geplaatst op 14 apr. 2024
They cancelled our booking, has to book another hotel, I would never use Expedia again after such a bad experience
Opmerking van Hotelbeheer
15 apr. 2024 door Hotel ManagerHotelbeheer
Dear Atif,Thank you for the stay and the feedback. My apologies for the overall bad experience. This is certainly not the experience we want our guests to have. We understand your frustration and disappointment, and we regret that we were unable to accommodate your stay as planned. We will address this issue with our booking system to prevent similar occurrences in the future. If there's anything we can do to make it right, please don't hesitate to reach out to us directly.Sincerely,Hotel Manager
door een geverifieerde reiziger uit Smithfield
Geplaatst op 11 apr. 2024
Clean place, convenient, friendly staff, and a good price. Would stay there again.
Opmerking van Hotelbeheer
12 apr. 2024 door Hotel ManagerHotelbeheer
Dear Gregg,Thank you for your glowing review! We're thrilled to hear that you found our hotel clean, convenient, and with friendly staff. It's wonderful to know that you enjoyed your experience with us and that you would choose to stay again. We can't wait to welcome you back for another excellent stay!Sincerely, Hotel Manager
door een geverifieerde reiziger
Geplaatst op 7 apr. 2024
Staff was very helpful with early check in. Everything went quite smoothly.
Opmerking van Hotelbeheer
8 apr. 2024 door Hotel ManagerHotelbeheer
Dear Evan,Thank you for your excellent review! We're thrilled to hear that our staff was very helpful with your early check-in and that everything went smoothly during your stay. Your satisfaction is our top priority, and we're delighted to have met your expectations. We appreciate your positive feedback and hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager
