Geplaatst op 29 mrt. 2024
Location was amazing with the Elk lift directly behind the condo. Staff was amazing and the slope side view we had was wonderful! Our actual condo unit was old and outdated though. I could smell someone else’s perfume on the sheets that I slept in letting me know they weren’t cleaned. The extra blankets in the closet were dirty and stained, the pillows are all the size for a child’s head and very flat, some pillowcases smelled like a lady’s perfume all the blinds were broken, bathtub didn’t drain properly and the tub had constant dripping water. The washer and dryer were extremely small and the dryer took 3 hours to dry anything. I had higher hopes for the actual unit, especially for the price. We go to beaver creek every year and will definitely be back to the town again but we will book a different condo.
Opmerking van Hotelbeheer
2 apr. 2024 door East West Hospitality Hotelbeheer
Hi Brandon & thank you for staying & sharing your experience. We apologize for not meeting some of your expectations and for the concerns you had with the overall condition of the unit. We have shared your comments with the appropriate teams to ensure this is not repeated. We wish these concerns were brought to the attention of the Front Desk so we could have addressed them before your departure. Our reservations team is available to assist with booking the right unit for your needs. We do understand your frustration and are grateful for your stay with us. On a positive note, we are glad you liked our ideal location and amazing staff. We hope you will return so we can provide you with the hospitality you deserve.