Geplaatst op 27 apr. 2024
The beds at least seem clean and are comfortable. I was put into a smoking room, I didn’t question it as it was 10pm when I arrived and I was just ready to get a shower and into bed. The place reaks of cigarettes, the carpet needs replacing badly and there’s holes and scuff marks all over the walls. Just checked my reservation now that I’ve got my kid squared away and I did request non-smoking. My bad for checking in so late? Whatever, at least it’s just for a night and we know to avoid this place. The staff at the front desk were very friendly at check in
Opmerking van Hotelbeheer
29 apr. 2024 door Customer Care TeamHotelbeheer
Dear Tara, we deeply apologize for the oversight regarding your room preference and any discomfort caused by the lingering smoke smell. Your feedback regarding the carpet condition and wall markings has been noted, and we'll address these areas for improvement immediately. It's regrettable to hear that your experience didn't meet expectations due to the odor of smoke, but we're grateful for your understanding and constructive criticism. We're glad to hear that our beds were clean and comfortable and that our front desk staff provided friendly service at all times. Thank you for sharing your honest feedback, as detailed reviews with appreciation and criticism help us understand our strong and weak points and develop the quality of our guest experience. We hope you consider booking with us again next time you are in the area so that we can provide the relaxing stay you expect and deserve.Best Regards, Customer Care TeamCanoga Hotel