Op basis van 983 geverifieerde beoordelingen
4,1 Hygiëne kamer
3,9 Service & personeel
4,2 Comfort kamer
4,0 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 16 nov. 2019
De kamers zelf zien er keurig uit. Onlangs opgeknapt. Helaas voelt de valkerij goedkoop aan en je hoort iedereen passeren. Heerlijke zachte bedden, grote tv, nette en hoge regendouche. In de buurt is eigenlijk niks te doen te voet, alles moet met de auto. Aanrader: eten bij Camiel restaurant Pocos.
Opmerking van Hotelbeheer
29 nov. 2019 door Customer Care TeamHotelbeheer
Dear guest, We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.
door een geverifieerde reiziger uit Zaanstad
Ben gebroken
Geplaatst op 8 aug. 2018We hadden een Queensize bed wat schuin afliep en een doorgezakt matras had. Geen oog dicht gedaan. Ontbijt was wel prima verzorgd en kamer was oud maar ruim en schoon.
door een geverifieerde reiziger
Wauw
Geplaatst op 6 aug. 2018 op HotelsGeweldige kamer, erg goed bed. Zeer luidruchtige airco. Het ontbijt is erg sober, maar helpt je opstarten.
door een geverifieerde reiziger
Geplaatst op 30 apr. 2024
It was satisfactory.
door een geverifieerde reiziger
Geplaatst op 27 apr. 2024
The beds at least seem clean and are comfortable. I was put into a smoking room, I didn’t question it as it was 10pm when I arrived and I was just ready to get a shower and into bed. The place reaks of cigarettes, the carpet needs replacing badly and there’s holes and scuff marks all over the walls. Just checked my reservation now that I’ve got my kid squared away and I did request non-smoking. My bad for checking in so late? Whatever, at least it’s just for a night and we know to avoid this place. The staff at the front desk were very friendly at check in
Opmerking van Hotelbeheer
29 apr. 2024 door Customer Care TeamHotelbeheer
Dear Tara, we deeply apologize for the oversight regarding your room preference and any discomfort caused by the lingering smoke smell. Your feedback regarding the carpet condition and wall markings has been noted, and we'll address these areas for improvement immediately. It's regrettable to hear that your experience didn't meet expectations due to the odor of smoke, but we're grateful for your understanding and constructive criticism. We're glad to hear that our beds were clean and comfortable and that our front desk staff provided friendly service at all times. Thank you for sharing your honest feedback, as detailed reviews with appreciation and criticism help us understand our strong and weak points and develop the quality of our guest experience. We hope you consider booking with us again next time you are in the area so that we can provide the relaxing stay you expect and deserve.Best Regards, Customer Care TeamCanoga Hotel
door een geverifieerde reiziger
Geplaatst op 20 apr. 2024
Opmerking van Hotelbeheer
23 apr. 2024 door Customer Care TeamHotelbeheer
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
door een geverifieerde reiziger
Geplaatst op 20 apr. 2024
Opmerking van Hotelbeheer
23 apr. 2024 door Customer Care TeamHotelbeheer
Dear Silvia, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at the Canoga Hotel on your next visit!Best Regards, Customer Care TeamCanoga Hotel
door een geverifieerde reiziger
Geplaatst op 17 apr. 2024
Parking was big and staff was friendly
Opmerking van Hotelbeheer
19 apr. 2024 door Customer Care TeamHotelbeheer
Dear Janet, it's our absolute pleasure to know you loved your stay with us at the Canoga Hotel. We strive to provide excellent value to our guests through our spacious parking facilities and top-notch staff services. We are excited you found everything suited to your comfort, and we gladly expect you to join us for another incredible guest experience on your next visit to Canoga Park.Best Regards, Customer Care TeamCanoga Hotel
door een geverifieerde reiziger
Geplaatst op 16 apr. 2024
I didnt go because my trip is on saturday not today i wanted my reservation on saturday not today but i dont know if its is my mistake or yours
Opmerking van Hotelbeheer
16 apr. 2024 door Customer Care TeamHotelbeheer
Dear Sara, we apologize for any confusion regarding your reservation. We understand the importance of having your reservation on the correct date, and we regret the inconvenience caused. Please feel free to reach out to our reservations team to clarify the situation, and we will do our best to assist you with your booking. Your satisfaction is important to us, and we hope to have the opportunity to accommodate you on your intended travel date.Best Regards, Customer Care TeamCanoga Hotel
door een geverifieerde reiziger
Geplaatst op 12 apr. 2024
The room is nice but the hotel has no facilities at all (no laundry, for instance).
Opmerking van Hotelbeheer
15 apr. 2024 door Customer Care TeamHotelbeheer
Dear Amylee, thank you for taking the time to rate your recent stay at our hotel. It is great to hear that you enjoyed your visit, with our room conditions impressing you. We are sorry that the absence of a few facilities was unsuitable for you and marred your time with us. Please know that we will be looking into this. We appreciate your feedback, hope to resolve this issue as soon as possible, and look forward to welcoming you back to the Canoga Hotel.Best Regards, Customer Care TeamCanoga Hotel
