Op basis van 1.215 geverifieerde beoordelingen
4,2 Hygiëne kamer
4,2 Service & personeel
4,3 Comfort kamer
4,0 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 22 mei 2024
V
door een geverifieerde reiziger
Geplaatst op 20 mei 2024
The key cards didn’t work on the room door nor on the parking lot which was mildly inconvenient as we had to get them reset at the front desk seat multiple times. The staff was very helpful and dilute about it but still…
Opmerking van Hotelbeheer
22 mei 2024 door General ManagerHotelbeheer
Dear Cathy,Thank you for joining us recently and for giving us a perfect rating. We're pleased our hospitable team left a memorable impression on you; however, we regret the inconvenience you experienced with the key cards. Your feedback will be discussed internally for further consideration. It was a pleasure having you here, and we hope you enjoyed your time in Philadelphia. Sincerely,Jim Salvo,General Manager
door een geverifieerde reiziger
Geplaatst op 19 mei 2024
Great
Opmerking van Hotelbeheer
22 mei 2024 door General ManagerHotelbeheer
Dear David,It was a pleasure hosting you at DoubleTree by Hilton Philadelphia Center City. We hope to see you again soon.Sincerely,Jim Salvo,General Manager
door een geverifieerde reiziger
Geplaatst op 18 mei 2024
Second time staying here I love it
Opmerking van Hotelbeheer
21 mei 2024 door General ManagerHotelbeheer
Dear Charmaine,Thank you for being a loyal guest at DoubleTree by Hilton Philadelphia Center City! We appreciate your kind words and are pleased you enjoyed staying with us. It would be an honor to welcome you back again anytime!Sincerely,Jim Salvo,General Manager
door een geverifieerde reiziger
Geplaatst op 18 mei 2024
This hotel was great, somewhat nice view high up of the city. Even used the gym which had enough stuff to get us through a little workout. Staff was very nice.
Opmerking van Hotelbeheer
21 mei 2024 door General ManagerHotelbeheer
Dear Alyssa,One of our goals is for each of our guests to leave completely satisfied with their experience, and it sounds like this was the case for you. Thank you for highlighting our amazing city views and helpful service. We're excited to unveil a completely new fitness center in the coming weeks, fully renovated from top to bottom with all-new equipment. We are glad you chose DoubleTree by Hilton Philadelphia Center City as your go-to hotel, and we look forward to hosting you again soon for another fantastic visit.Sincerely,Jim Salvo,General Manager
door een geverifieerde reiziger
Geplaatst op 15 mei 2024
It was raining , windows in room leaked badly. Lights in room were blown out.
Opmerking van Hotelbeheer
16 mei 2024 door General ManagerHotelbeheer
Dear Joseph,Thank you for sharing your experience. We are concerned about the window leaks and lighting issues in your room. We are addressing these matters to ensure they are rectified. We look forward to welcoming you back and providing you with a more satisfactory experience.Sincerely,Jim Salvo,General Manager
door een geverifieerde reiziger
Geplaatst op 14 mei 2024
Friendly staff, easy check in and nice property. Parking is conveniently next door but the only drawback is that you have to pay for parking.
Opmerking van Hotelbeheer
15 mei 2024 door General ManagerHotelbeheer
Dear Jeffrey,We greatly appreciate you choosing DoubleTree by Hilton Philadelphia Center City. It's fantastic that you found our team friendly and enjoyed our easy check-in process. You'll find that a parking charge is standard for city hotels. However, we provide a package that offers parking at a reduced rate. We trust that the convenience of our location and the overall quality of your stay will inspire you to return soon.Sincerely,Jim Salvo,General Manager
door een geverifieerde reiziger
Geplaatst op 14 mei 2024
The room and bathrooms were very dirty. The staff were extremely rude. Never expected this kind of service for an expensive price tag
Opmerking van Hotelbeheer
16 mei 2024 door General ManagerHotelbeheer
Dear Parvathi,Although we appreciate your review, what you have described is far from the experience we want our guests to have. Please accept our apologies for any cleanliness or service concerns during your visit, as these matters are very important to us. We will be sure to discuss all of your feedback internally to ensure we are meeting our high standards of guest satisfaction going forward. It is our hope that you will consider giving us another chance in the future to change your perceptions with an improved stay.Sincerely,Jim Salvo,General Manager
door een geverifieerde reiziger
Geplaatst op 13 mei 2024
This hotel is run down and very dirty. Parking in the garage was horrendous experience. There is no room service. The snack / coffee shop employee was rude and very cold. They also lock you out of room exactly at check out time. Also, THEY HAVE GUYS WALKING AROUND TRYING TO TALK PEOPLE INTO BUYING HILTON VACATION PACKAGES---awful.
Opmerking van Hotelbeheer
15 mei 2024 door General ManagerHotelbeheer
Dear Cherie,Thank you for your feedback, as this helps us to identify areas we can improve. We are discouraged your stay with us was not as expected; however, we will share your comments with our team so they can correct any issues. It was great having you as our guest, and we hope you will consider staying with us again the next time you are in the area.Sincerely,Jim Salvo,General Manager
door een geverifieerde reiziger
Geplaatst op 13 mei 2024
