Geplaatst op 14 jun. 2024
Everything was great except the communication of the parking garage. It says bring tour ticket for validation, I did at check in. We were charged $38 plus the $50 incidental. When we checked out, I turned in our room keys. Went to leave and was charged another $38. I tried to show we were charged. The attendant said you have to turn your keys in at the garage. Ok fine, but couldn't this just be communicated? Other than that, everything was oerfect.
Opmerking van Hotelbeheer
14 jun. 2024 door General ManagerHotelbeheer
Dear Stephanie,Thank you for sharing your feedback. We're glad to hear that you found most of your stay enjoyable. We also understand the frustration caused by the miscommunication regarding parking validation. Your experience highlights an area where we can improve, and we will work to ensure clearer instructions are provided to all guests. We appreciate your patience and hope to welcome you back for an even better stay.Sincerely,Jim Salvo,General Manager