Op basis van 977 geverifieerde beoordelingen
4,7 Hygiëne kamer
4,6 Service & personeel
4,4 Comfort kamer
4,4 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 18 sep. 2023
Good
Opmerking van Hotelbeheer
20 sep. 2023 door Andras JeremiasHotelbeheer
Dear Konstantinos, Thank you for taking the time to provide feedback from your stay and I am delighted to see you had such a memorable experience with us. I do hope we have the opportunity to welcome you back in the future. Warm regards, Andras JeremiasGuest Experience Manager
door een geverifieerde reiziger uit amsterdam
Geweldig hotel. Super locatie
Geplaatst op 12 jun. 2018Hotel met geweldige gastvrijheid. Ligt in rustige straat maar heek centraal gelegen. Goede gym en zwembad. Super ontbijt
Aanbevolen
voor Iedereendoor een geverifieerde reiziger uit Rotterdam
Hotel ligt lekker centraal.
Geplaatst op 10 mei 2016Geweldig hotel om Londen te bezoeken. Van alle gemakken voorzien en centraal gelegen.
door een geverifieerde reiziger
Geplaatst op 1 jan. 2016 op Hotels
door een geverifieerde reiziger
Geplaatst op 28 apr. 2024
A lot of hidden fees at this place. Also. I came from America and all my hair appliances are American. I was happy to see an American socket in the room but it didn’t work. When I told the hotel they came me an extension to plug my hair appliances into. When I used it, my blow dryer completely burned 40 percent of my hair out and the hotel says that it’s my fault because I didn’t use the blow dryer in the hotel.
door een geverifieerde reiziger
Geplaatst op 26 apr. 2024
Nice hotel in an amazing location. Staff was great as well
Opmerking van Hotelbeheer
28 apr. 2024 door Blessing Oyewumi, Guest Experience Executive Hotelbeheer
Dear Abeer, Thank you for staying with us and for taking the time to score us and for your lovely comment. We are happy to know that our location was perfect for your stay and that you found our staff great. We look forward to having the pleasure of welcoming you back when next you stay with us.Kind regards,
door een geverifieerde reiziger
Geplaatst op 21 apr. 2024
Opmerking van Hotelbeheer
28 apr. 2024 door Blessing Oyewumi, Guest Experience Executive Hotelbeheer
Dear Noreen,Thank you for staying with us and for taking the time to score us. We are pleased to see that you had an excellent overall stay. We look forward to having the pleasure of welcoming you back when next you stay with us.Kind regards,
door een geverifieerde reiziger
Geplaatst op 20 apr. 2024
The property itself is great, super location in the hip neighbourhood of Marylebone, within walking distance of Mayfair and Soho. I have stayed here before and liked it. They have a real gym with a large indoor pool, cardio, weights, cross-fit and much more.
A nice bar although they seem short staffed, and a good breakfast restaurant, though they sometimes don't quite get your order right, both of which for a 5 star property, should not be a problem.
My room was nice, real king size bed, and I love the small bottle of milk for my coffee in the room, and a proper selection of coffee (and enough of it).
However the room was very noisy, no soundproofing, almost as if people was in your room as they walked by. Also, the front office crew is not alway very helpful, not 5 star service.
Opmerking van Hotelbeheer
20 apr. 2024 door Anna GuadagnoHotelbeheer
Dear Kristian,Thank you for taking the time to share your detailed feedback. We are pleased to hear that you appreciate our great location in the vibrant neighborhood of Marylebone, and that you enjoyed our facilities, including our gym and indoor pool.It is wonderful to know that you liked your room, the king-size bed, and the thoughtful amenities provided. We take note of your comments regarding the bar service and breakfast restaurant, and we apologise for any inconvenience caused. Rest assured, we will address these areas to ensure a more consistent experience for our guests.We are sorry to hear about the noise from outside your room. We understand how important a peaceful environment is for a comfortable stay, and we will look into ways to improve this aspect. If you will be staying with us in the future, we can have a look into a different area of the hotel to provide a quieter room. Furthermore, we regret to learn that our front office team did not meet your expectations in terms of service. We strive to provide a high standard of hospitality, and we will address this feedback with our team to ensure better service in the future.We truly value your loyalty as a returning guest, and we hope to have another opportunity to better serve you and exceed your expectations during your next visit to London.Kind regards Anna Guadagno Duty Manager
door een geverifieerde reiziger uit Peterborough
Geplaatst op 19 apr. 2024
Friendly staff. Great location
Opmerking van Hotelbeheer
20 apr. 2024 door Anna GuadagnoHotelbeheer
Dear Christopher,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our staff friendly and enjoyed our great location!Our team takes pride in providing exceptional service, and it is wonderful to know that our efforts were appreciated during your stay. We are also pleased that our location added value to your experience.We hope to have the pleasure of welcoming you back soon.Warm regardsAnna Guadagno Duty Manager
door een geverifieerde reiziger uit Missouri City
Geplaatst op 13 apr. 2024
Nice
Opmerking van Hotelbeheer
15 apr. 2024 door Blessing Oyewumi, Guest Experience Executive Hotelbeheer
Dear Yamil,Thank you for your lovely comment following your recent stay with us and we are delighted to know that everything went well during your visit to us. We look forward to having another opportunity of welcoming you back in the future.Kind regards,
