Op basis van 959 geverifieerde beoordelingen
4,4 Hygiëne kamer
4,4 Service & personeel
4,3 Comfort kamer
4,1 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 4 mei 2024
Het ontbijt viel erg tegen voor die prijs. Weinig keus en er werd te langzaam bijgevuld. Geen rekening gehouden met de drukte. Verder in het restaurant was de keuze voor de muziek vreselijk en veel te hard. Je kon geen conversatie voeren met elkaar. Mij is opgevallen dat 1 dag de kamer niet i schoongemaakt, alleen het bed was opgemaakt en met een doekje door de wasbak maar verder niets. Het toilet was zeker niet schoongemaakt. IK vind dat dit niet mag in een 5* hotel.
Opmerking van Hotelbeheer
4 mei 2024 door Guest Relations Hotelbeheer
Dear Johannes,Your feedback about your recent experience at our hotel is valued greatly and it helps us maintain excellent standard of service to our guests.Firstly, we apologize if the breakfast didn't meet your expectations. We strive to provide a varied spread to cater to the diverse tastes of our guests. Similarly, we understand that a prompt refill is imperative to a satisfactory breakfast experience and we regret any inconvenience caused on this note.We also take note of your comment about the music in the restaurant. We understand that the atmosphere plays a crucial role in the overall dining experience and will take your feedback into consideration to ensure that our guests can comfortably engage in conversations.Regarding the housekeeping service, we take your feedback very seriously as we aim to provide a pristine and comfortable environment for our guests. It's regrettable to hear that your expectations were not met on this occasion.Please accept our sincere apologies for any inconvenience caused. We are committed to providing our valued guests with superior stays, and your feedback is crucial to us in this process. We hope to have the opportunity to welcome you back and exceed your expectations on your next visit.Best Regards,The May Fair Guest Experience Team
door een geverifieerde reiziger
luxehotel in midden in de winkelbuurt
Geplaatst op 30 nov. 2019 op HotelsUitstekend hotel in een prachtige buurt van London, zeer kort bij Green Park metrostation 5 niet onbelangrijk voor een stad die meestal stilstaat .
door een geverifieerde reiziger
Geplaatst op 26 nov. 2019
Opmerking van Hotelbeheer
1 dec. 2019 door Guest Relations TeamHotelbeheer
Dear Guest,
Thank you for the overall score.
We do remain at your total disposal for any of your upcoming stay, here with us, at the May Fair Hotel!
Warm regards.
door een geverifieerde reiziger
Geplaatst op 13 mei 2019
door een geverifieerde reiziger
Geplaatst op 4 dec. 2018
Prachtig hotel, vriendelijk personeel , schone kamers en midden in het centrum van Londen.
door een geverifieerde reiziger uit Bury St Edmunds
Geplaatst op 1 mei 2024
Convenient location. Bar, restaurant and shared facilities very good. Rooms beginning to become quite tired and dated. Paying the price for location and not the room standard.
Opmerking van Hotelbeheer
1 mei 2024 door Guest ExperienceHotelbeheer
Dear Gemma,We are pleased to hear that you found our location convenient and that you enjoyed our bar, restaurant, and shared facilities. We are sorry to hear that you found our rooms to be somewhat dated and not reflective of the price. We understand how vital it is for our guests to feel that they are receiving value for the money they spend and we regret that you felt this was not the case. We invite you to visit us again and experience the dedication we have towards guest satisfaction. We believe that our hotel has much to offer and we hope that your next stay will be a more enjoyable one.Once again, thank you for your valuable feedback. It helps us understand our guests' experiences better and improve in the areas that need attention.Sincerely,The May Fair Guest Experience Team
door een geverifieerde reiziger uit Boston
Geplaatst op 29 apr. 2024
We stayed in one of the craziest rooms ever. Glass bathroom doors, a tiny shower with no curtain and with less than an inch high drain pan, which meant the floor flooded every time you showered, no wastebasket in the bathroom, the open closet was in the bathroom right next to the toilet. I have no idea who designed this room but no person from the hotels management could ever have tried to use it.
Opmerking van Hotelbeheer
30 apr. 2024 door Guest Experience TeamHotelbeheer
Dear Jeffrey,It's truly disappointing to read about the concerns you've raised regarding your recent stay at Hotel The May Fair, A Radisson Collection Hotel. It's our priority to ensure every guest feels comfortable and at ease, and it seems we missed our mark on this occasion. We understand your comments about the room design and how it may have affected your stay. The unique features you've mentioned, such as the glass bathroom doors and the open closet placement, were indeed part of a carefully considered design to create a distinctive ambiance. However, we appreciate that design and comfort are entirely subjective and what suits one guest might not necessarily be to the liking of another.Your feedback regarding the shower and the lack of a wastebasket is noted. These details are crucial in enhancing our guests' experiences and we value your input.At Hotel The May Fair, we aim to create a harmonious blend of comfort and aesthetic appeal, and we regret that the presentation of your room did not meet your expectations. We deeply appreciate your candid review as it helps us better understand our guests' experience from their perspective.Once again, we extend our apologies for any inconvenience you may have encountered during your stay. We hope to have the privilege of welcoming you back and offering you a much more satisfying experience. Best Regards,Guest Experience Team
door een geverifieerde reiziger uit Two Rivers
Geplaatst op 29 apr. 2024
Staff very professional and accommodating. We would stay here again.
Opmerking van Hotelbeheer
29 apr. 2024 door Guest Experience TeamHotelbeheer
Dear John,Your kind words about our professional and accommodating staff have warmed our hearts. It's gratifying to know that you had such a positive experience at Hotel The May Fair, A Radisson Collection Hotel.Our team is committed to providing impeccable service, and it's always encouraging when our guests acknowledge the efforts we put into meeting their needs. Your satisfaction serves as a wonderful testament to the level of service we strive to maintain.It's delightful to hear that you are considering staying with us again. It will be our privilege to welcome you back and make your next visit as enjoyable as the previous one.Once again, thank you for your positive feedback. We look forward to the opportunity of serving you in the near future.Warm Regards,Guest Experience Team
door een geverifieerde reiziger
Geplaatst op 27 apr. 2024
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Opmerking van Hotelbeheer
28 apr. 2024 door Guest Experience TeamHotelbeheer
Dear Carlos Andres,We are delighted to note the rating you've given to your experience at Hotel The May Fair, A Radisson Collection Hotel. A four-star rating certainly suggests that you've enjoyed your stay with us.We always strive to provide a memorable experience to our esteemed guests. Our team takes pride in our services and amenities and we are glad to see that we have been able to meet your expectations to a large extent.However, we also noticed that we fell short of a perfect score and we sincerely apologize if there were any aspects of your stay that did not meet your expectations. Your feedback is important to us and we would appreciate if you could share more details of your experience. We believe in continuous improvement and your insights would be valuable in helping us achieve our aim of providing an excellent service.We look forward to the opportunity of welcoming you back to Hotel The May Fair, A Radisson Collection Hotel, for an even more delightful experience in the future.Best Regards,
door een geverifieerde reiziger
Geplaatst op 24 apr. 2024
Good facility, main lobby a little crowded
Opmerking van Hotelbeheer
25 apr. 2024 door Guest Experience TeamHotelbeheer
Dear Vincenzo,It's a delight to hear that you appreciated our facility during your stay at Hotel The May Fair, A Radisson Collection Hotel. Your feedback is invaluable to us.We acknowledge your observation about the crowd in our main lobby. Our hotel is often a bustling hub as we are fortunate to host guests from all around the globe. We trust that this lively atmosphere contributes to the unique experience we strive to offer every guest.However, we do understand that at times, a calmer ambience may be desired. For future visits, please note that we have several other quiet areas within the hotel where you can relax and enjoy some peace and tranquility.We are dedicated to ensuring that all of our guests have a memorable and comfortable stay, and your comments help us in that mission. We look forward to welcoming you back and making your next visit even more enjoyable.Guest Experience Team
