Op basis van 215 geverifieerde beoordelingen
4,4 Hygiëne kamer
4,5 Service & personeel
4,5 Comfort kamer
4,3 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger uit North Vancouver
Geplaatst op 5 mei 2024
door een geverifieerde reiziger
Geplaatst op 16 mrt. 2024
Hotel was great hot tub was great the first night second night was on the cold side. Restaurant beside the hotel (JB’s) was excellent
Opmerking van Hotelbeheer
17 mrt. 2024 door Front Desk Guest ServicesHotelbeheer
Dear Namcy, Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed your stay at our hotel and that you found our hot tub to be great. We apologize for any inconvenience you experienced with the temperature of the hot tub on the second night and will address this promptly to ensure a consistent experience for our guests.It's wonderful to hear that you also had a fantastic dining experience at JB’s restaurant. We're glad you enjoyed their offerings and will be sure to pass along your compliments to their team.Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Front Desk MainStay Suites
door een geverifieerde reiziger
Geplaatst op 15 mrt. 2024
The whole 4th floor had a horrible cigarette smoke smell, the room smelled like cigarettes and was dirty. The toilet bowl was molded!! I recommend finding a different place to stay.
Opmerking van Hotelbeheer
20 mrt. 2024 door Front Desk Guest ServicesHotelbeheer
Dear Jason,Thank you for taking the time to share your feedback with us. We sincerely apologize for the unpleasant experience you encountered during your stay with us. Your comfort and satisfaction are of utmost importance to us, and it's disheartening to hear that we fell short of meeting your expectations.We are deeply concerned to learn about the issues you highlighted regarding the smell of cigarette smoke on the 4th floor, the cleanliness of your room, and the condition of the toilet bowl. Please rest assured that we take all guest feedback seriously, and we will investigate these matters thoroughly to address them promptly. Our team will work diligently to rectify these issues to ensure that future guests do not encounter similar problems.We understand that your experience may have been frustrating, and we sincerely apologize for any inconvenience this may have caused you. We strive to provide all our guests with a pleasant and comfortable stay, and we regret that we did not meet this standard during your visit.Please know that your comments are invaluable to us as they help us identify areas for improvement. We appreciate your honesty and hope that you will give us another opportunity to serve you better in the future. If your travels bring you back to the area, we would be grateful for the chance to restore your faith in our hotel.Once again, we apologize for the issues you encountered and thank you for bringing them to our attention.Warm regards,Jordan SchreinerFront Desk Guest ServicesMainStay Suites
door een geverifieerde reiziger
Geplaatst op 5 feb. 2024 op Hotels
Opmerking van Hotelbeheer
9 mrt. 2024 door Front Desk Guest ServicesHotelbeheer
Dear Paula, We're absolutely delighted to hear that you rated your stay a perfect 10 out of 10! Thank you for taking the time to share your feedback. It's our goal to provide exceptional service and create memorable experiences for our guests, and we're thrilled that we met your expectations. We can't wait to welcome you back for another fantastic stay in the future!Thank you, Front DeskMainStay Suites
door een geverifieerde reiziger
Great place to stay!
Geplaatst op 28 dec. 2023 op HotelsEverything was clean and the rooms were bigger than expected. It was a great hotel for a decent price. We loved the pool and spa too!
door een geverifieerde reiziger
Great stay with kids
Geplaatst op 17 dec. 2023 op HotelsGreat place to stay with children and pets. The pool and hot tub were amazing, and the kids had a blast. Room with multiple beds was great for family - even had a normal sized refrigerator and stover-top for cooking!
door een geverifieerde reiziger
Geplaatst op 23 nov. 2023
good
door een geverifieerde reiziger
Geplaatst op 22 nov. 2023
door een geverifieerde reiziger
Geplaatst op 29 okt. 2023 op Hotels
door een geverifieerde reiziger
Great Experience
Geplaatst op 24 okt. 2023 op HotelsCheck in was great, the gal working the front was amazing, friendly and helpful. Our overall stay was great. Our room was clean, spacious and very comfortable. Breakfast was a 7/10 but because the employees were friendly and on top of everything they get an A++
