Op basis van 990 geverifieerde beoordelingen
4,6 Hygiëne kamer
4,5 Service & personeel
4,5 Comfort kamer
4,4 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 9 mei 2024
Much nicer than I had expected. Big bathroom with a huge tub. Very comfortable beds and clean rooms. Perfect to stay at if you’re in town to catch a show at the Blue Note.
Opmerking van Hotelbeheer
10 mei 2024 door Customer ServiceHotelbeheer
Andrew, thank you for sharing your experience at the voco The Tiger Hotel. We're thrilled to hear that our well-appointed rooms and convenient location exceeded your expectations. It's particularly encouraging to know that you appreciated our comfortable beds and impeccably clean accommodations. We look forward to welcoming you back the next time you're in town for a show at the Blue Note.
door een geverifieerde reiziger
Geplaatst op 6 mei 2024
Opmerking van Hotelbeheer
8 mei 2024 door Customer ServiceHotelbeheer
Randy, thank you for the excellent rating on Expedia! We're thrilled to know that your stay at voco The Tiger Hotel met all your expectations. Our team members are dedicated to ensuring guests have an optimal experience with us. We look forward to welcoming you back soon!
door een geverifieerde reiziger
Geplaatst op 21 apr. 2024
Opmerking van Hotelbeheer
23 apr. 2024 door Customer ServiceHotelbeheer
Matt, it's wonderful to hear you had a top-notch experience at voco The Tiger Hotel! We sincerely appreciate your stellar rating and hope to have the pleasure of welcoming you back soon.
door een geverifieerde reiziger
Geplaatst op 30 mrt. 2024
Yes
Opmerking van Hotelbeheer
1 apr. 2024 door Customer ServiceHotelbeheer
Michell, thank you for choosing voco The Tiger Hotel. We are delighted you had a pleasant stay with us. We're looking forward to welcoming you back in the future.
door een geverifieerde reiziger
Geplaatst op 26 mrt. 2024
Overall very nice hotel. Old but very updated. Comfortable beds. Would stay here again!
Opmerking van Hotelbeheer
27 mrt. 2024 door Customer ServiceHotelbeheer
Jenny, we're delighted to hear that voco The Tiger Hotel met your expectations with our blend of historic charm and modern refreshments. We're pleased you found the beds cozy and that we are your preferred choice for future stays. Until then, safe travels!
door een geverifieerde reiziger
Geplaatst op 24 mrt. 2024
Only stairs. Elevator broke while in it and management did not care. Fell out of tub because of dangerous height. Again management did not care. The management of this hotel seems to be focused on much other things. No staff was on duty to help change sheets at 6 when my daughter got sick so I changed them. Did not offer assistance with ice or towels. Terrible experience.
Opmerking van Hotelbeheer
28 mrt. 2024 door Customer ServiceHotelbeheer
We sincerely apologize for the inconveniences you experienced during yourstay with us. Your feedback is invaluable as it helps us identify areas forimprovement. Regarding the elevator issue, we understand how frustrating itmust have been for you. We strive to maintain our facilities to the higheststandards, and we regret that we were unable to resolve the elevatormalfunction in a timely manner. Rest assured, we are taking steps toprevent similar incidents in the future. Your safety is our top priority,and we are deeply sorry to hear about your fall in the tub.We apologize for the lack of assistance from our staff during yourdaughter’s illness. Providing exceptional service to our guests isparamount, and we regret that we fell short in this instance. We sincerelyhope you will give us another opportunity to exceed your expectations inthe future.
door een geverifieerde reiziger
Geplaatst op 7 mrt. 2024
Opmerking van Hotelbeheer
27 mrt. 2024 door Customer ServiceHotelbeheer
Irvin, it's wonderful to see your five-star rating for voco The Tiger Hotel. It appears your stay with us made a positive impact, and for that, we're grateful. We're looking forward to welcoming you back for another exceptional experience in the near future.
door een geverifieerde reiziger
Geplaatst op 27 feb. 2024
Access to downtown was great. Probably should have just self parked. Lot right across the street. Love Columbia.
Opmerking van Hotelbeheer
29 feb. 2024 door Customer ServiceHotelbeheer
John, it's great to hear that you appreciated the convenient downtown access of voco The Tiger Hotel. Your insights about parking are noted. We're delighted you enjoyed your time in Columbia. We look forward to welcoming you back.
door een geverifieerde reiziger
Geplaatst op 25 feb. 2024
Love this place
Opmerking van Hotelbeheer
27 feb. 2024 door Customer ServiceHotelbeheer
Felicia, we're thrilled to hear you enjoyed your stay at voco The Tiger Hotel. Your love for our establishment truly brightens our day. We can't wait to welcome you back in the future!
door een geverifieerde reiziger uit Glen Ellyn
Geplaatst op 24 feb. 2024
So when we went to check in around 5:30pm on a Friday night, there was NO front desk staff to be seen. After waiting 10 minutes, I went to the bar where the Bar guy said it was sales guy doing the check ins and he was helping out in banquets to check us in. Then he told ME to go find the guy in the event so I could check in.
Strange!?
Opmerking van Hotelbeheer
25 feb. 2024 door Customer ServiceHotelbeheer
Melinda, it seems there were some unusual occurrences during your check-in experience. We apologize if there was any confusion caused due to waiting for assistance when first arriving. Normally, our team strives to ensure the check-in process is smooth for all our guests. We regret to hear this wasn't the case and we will ensure your feedback is addressed. We appreciate your understanding and hope to have the chance to serve you better in the future.
