Op basis van 1.281 geverifieerde beoordelingen
4,3 Hygiëne kamer
4,3 Service & personeel
4,3 Comfort kamer
4,1 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 10 mei 2024
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door een geverifieerde reiziger
Geplaatst op 9 mei 2024
Staff were friendly, rooms were clean.
Opmerking van Hotelbeheer
9 mei 2024 door The Fairmont Dallas TeamHotelbeheer
Dear Anne, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team
door een geverifieerde reiziger
Geplaatst op 7 mei 2024
Staff provided consistently high-quality services.
Opmerking van Hotelbeheer
9 mei 2024 door The Fairmont Dallas TeamHotelbeheer
Dear Patricia,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team
door een geverifieerde reiziger
Geplaatst op 7 mei 2024
The staff was AMAZING.
Opmerking van Hotelbeheer
9 mei 2024 door The Fairmont Dallas TeamHotelbeheer
Dear Alison,We very much appreciate your comments regarding your stay at the Fairmont Dallas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Fairmont Dallas Team
door een geverifieerde reiziger
Geplaatst op 3 mei 2024
The view was beautiful. But the valet sucks! They say call 10-15 mins ahead, yet took them over an hr to pull the car around. It just messed up our whole schedule every time we were heading out.
Opmerking van Hotelbeheer
4 mei 2024 door The Fairmont Dallas TeamHotelbeheer
Dear Laura,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team
door een geverifieerde reiziger
Geplaatst op 3 mei 2024
I didn’t like the showers. The shower had was terrible. I was very uncomfortable taking a shower. The water was shoot out very hard. It was just very uncomfortable. The showerheads need to be replaced.
Opmerking van Hotelbeheer
4 mei 2024 door The Fairmont Dallas TeamHotelbeheer
Dear Austinlee,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team
door een geverifieerde reiziger
Geplaatst op 2 mei 2024
Buen lugar, viejas las instalaciones
Opmerking van Hotelbeheer
4 mei 2024 door The Fairmont Dallas TeamHotelbeheer
Estimado Amador,Gracias por tomarse el tiempo para compartir sus comentarios. ¡Esperamos darle la bienvenida nuevamente a nuestro hotel muy pronto!Atentamente,El equipo del Fairmont Dallas
door een geverifieerde reiziger
Geplaatst op 2 mei 2024
Title: Disappointing Stay at Fairmont Hotel Dallas
I recently spent a night at the Fairmont Hotel Dallas, but unfortunately, my stay was marred by a few issues. The room's air conditioning was not cooling the room sufficiently, despite my efforts to adjust the thermostat. I reported the issue to the front desk, and someone was sent to check on it, but nothing could be done to fix it.
What was even more disappointing was that the front desk didn't follow up with me to see if the issue had been resolved or offer an alternative solution, such as switching rooms. It seemed like they didn't care about my comfort or satisfaction.
While the hotel's lobby and common areas are beautifully decorated, and the staff is friendly, the lack of attention to my issue and the inability to provide a comfortable room left a sour taste in my mouth.
Rating: 2/5 stars
Opmerking van Hotelbeheer
3 mei 2024 door Fairmont Dallas Hotelbeheer
Dear Megha,Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Dallas.Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests.Please allow me to express my sincerest apologies. Please rest assured that we have shared your concerns with our team to help improve guest satisfaction. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,The Fairmont Dallas Team
door een geverifieerde reiziger
Geplaatst op 2 mei 2024
loved it
Opmerking van Hotelbeheer
4 mei 2024 door The Fairmont Dallas TeamHotelbeheer
Dear Kazzy,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team
door een geverifieerde reiziger
Geplaatst op 2 mei 2024
I love the antique look and cleanliness.
Opmerking van Hotelbeheer
4 mei 2024 door The Fairmont Dallas TeamHotelbeheer
Dear Donisha,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team
