Op basis van 1.866 geverifieerde beoordelingen
3,8 Hygiëne kamer
3,7 Service & personeel
3,6 Comfort kamer
3,5 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 16 nov. 2021 op Hotels
niets bijzonders, gewoon en nacht in een airport hotel" ogen dicht en slapen
Opmerking van Hotelbeheer
17 nov. 2021 door ManagerHotelbeheer
Thank you for sharing this honest review and feedback about our hotel. Every guest experience is extremely important to us. We value your feedback and thank you for your business.
door een geverifieerde reiziger
Geplaatst op 3 mei 2024
This property is very convenient at a reasonable price, close to airport, and with free shuttle to/from airport. It also includes nice breakfast options. The surrounding area is less than desirable, but the property itself is safe and has adequate parking space.
Opmerking van Hotelbeheer
4 mei 2024 door Guest Relations ManagementHotelbeheer
Hi Juliet,We greatly appreciate you sharing your experience with us! It's fantastic to hear that you found our property convenient, especially with its proximity to the airport and the complimentary shuttle service we offer. We're delighted that you enjoyed our breakfast options as well. Your safety and comfort are our top priorities, so we're glad to know you felt secure during your stay and that our ample parking added to your convenience. We hope to welcome you back soon for another enjoyable stay!
door een geverifieerde reiziger
Geplaatst op 2 mei 2024
We only stayed here for proximity to the airport and our late arrival so we weren't going to spend hundreds on a room just to sleep and leave in the morning. The area is crawling with homeless people and has no amenities whatsoever. The coffee is literally coloured water and breakfast consists of bagels and toast which is in keeping with the price of the room.
Opmerking van Hotelbeheer
2 mei 2024 door Guest Relations ManagementHotelbeheer
Dear Wayne, I'm truly sorry to hear about your disappointing experience at our hotel. Your comfort and safety are paramount to us, and it's disheartening to learn that your stay fell short of your expectations. We understand the importance of providing a welcoming environment for our guests, and we're deeply sorry for any discomfort caused by the surrounding area. We're continuously working to improve our amenities and services, and your feedback will be instrumental in guiding our efforts to better serve our guests in the future. Thank you for sharing your concerns with us, and we sincerely hope to have the opportunity to regain your trust during any future travels.
door een geverifieerde reiziger
Geplaatst op 2 mei 2024
Jack shack down the street
Opmerking van Hotelbeheer
2 mei 2024 door Guest Relations ManagementHotelbeheer
Dear Keith, We're delighted to receive your 5 out of 5 rating! Your feedback means a lot to us and serves as a testament to our commitment to providing exceptional service. We're thrilled that you had such a wonderful experience during your stay. Should you ever find yourself in the area again, we'd love to welcome you back for another fantastic visit!
door een geverifieerde reiziger uit Albuquerque
Geplaatst op 1 mei 2024
Terrible receptionist gave us a room that was already occupied. We arrived late evening and tried to get in room and it was already occupied. Not even apologized!
Opmerking van Hotelbeheer
2 mei 2024 door Guest Relations ManagementHotelbeheer
Dear Yely, We are truly disheartened to hear about your disappointing experience during your recent stay at our hotel. Please accept our sincerest apologies for the inconvenience and frustration caused by the oversight of our receptionist in assigning you an occupied room. This falls well below the standards we strive to uphold for our guests, and we understand the impact this must have had on your overall impression of our establishment. Rest assured, we are taking immediate steps to address this issue internally to prevent such occurrences in the future. Your feedback is invaluable to us, and we hope for the opportunity to regain your trust and provide you with the exceptional service we are known for.
door een geverifieerde reiziger
Geplaatst op 30 apr. 2024
Opmerking van Hotelbeheer
2 mei 2024 door Guest Relations ManagementHotelbeheer
Dear Carrie, We're glad to receive your fantastic 5 out of 5 rating! Your feedback means the world to us, and we're delighted to know that you had a wonderful experience during your stay. Your satisfaction is our top priority, and we're glad we could meet your expectations. We hope to welcome you back again soon for another outstanding stay!
door een geverifieerde reiziger
Geplaatst op 30 apr. 2024
It was good
Opmerking van Hotelbeheer
1 mei 2024 door Guest Relations ManagementHotelbeheer
Dear Carol, We're thrilled to hear about your experience at our hotel! Your 4 out of 5 rating and positive feedback mean a lot to us. We're delighted to know that you found your stay enjoyable. Is there anything specific you particularly liked about your time with us? We're always looking for ways to improve and your insights are invaluable to us. Looking forward to welcoming you back soon for an even better experience!
door een geverifieerde reiziger
Geplaatst op 30 apr. 2024
Bathtub
Opmerking van Hotelbeheer
1 mei 2024 door Guest Relations ManagementHotelbeheer
Dear Ingrid, We're truly grateful for your feedback. We understand that your experience fell short of expectations, particularly concerning the bathtub. Your comfort and satisfaction are our top priorities, and we apologize for any inconvenience caused. Rest assured, we're taking your comments seriously and will address the issues to ensure a more enjoyable stay for our future guests. We appreciate your valuable input as it helps us improve and strive for excellence. If you decide to give us another chance, we'll do our best to exceed your expectations.
door een geverifieerde reiziger
Geplaatst op 29 apr. 2024
Position
door een geverifieerde reiziger
Geplaatst op 28 apr. 2024
Las habitaciones muy sucias no se pudo usar los baños insalubre falta de responsabilidad de parte de mantenimiento lleno de pelos baño y camas
Opmerking van Hotelbeheer
30 apr. 2024 door ManagerHotelbeheer
Hello Martha, We apologize for the cleanliness issues you encountered during your stay. Our housekeeping team usually maintains high standards of cleanliness. Your feedback has been noted to ensure improvements are made. We encourage guests to reach out to management directly with any concerns for swift resolution.
