Very small room. Pool was not heated as stated. Noisy.
Opmerking van Hotelbeheer
24 apr. 2024 door General ManagerHotelbeheer
Dear Donald, Thank you for allowing us to host your recent visit to the city. Our first priority is customer satisfaction; therefore, we sincerely regret that this was not your experience. We are disappointed to learn of the issues you had in your room, as well as the noise disturbances you experienced during your stay, and we genuinely regret not meeting your expectations. We completely understand your frustration and the inconvenience this caused you. Your satisfaction is important to us, and we will be using the feedback you gave us to ensure we offer a better experience for guests in the future. Additionally, we have noted your concerns regarding the pool as we continuously strive to improve our services. We are grateful for your patience and hope you will consider staying with us again so that we can regain your trust.Sergio DaviesGeneral Manager