Op basis van 643 geverifieerde beoordelingen
4,0 Hygiëne kamer
4,0 Service & personeel
4,1 Comfort kamer
3,8 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 21 mei 2024
This property was absolutely filthy and rundown. We arrived around 1 in the morning and got all checked in. The first room we were assigned smelt incredibly awful. As soon as you walked in you were hit with the smell of wet dog and urine. We asked to change rooms and they moved us to a second one which smelt better but was equally as run down as the one before. The carpet in all the rooms was literally lumpy, the furniture felt old and gross, nothing seemed clean. We called Expedia and had them cancel our reservation for the remaining week stay we had booked and just decided to tough it out one night since it was already 2am at this point and our kids were exhausted. Around 2:30am just as the kids had fallen asleep someone from the property came and banged on our door which we ignored. They followed that up with a phone call to our room which woke both the kids up and the employee tried to convince us to change rooms again at 3am to give it another shot. I’ve genuinely never been in a more unkept property.
door een geverifieerde reiziger
Geplaatst op 20 mei 2024
Sorry not safe for kids. Manager knocked on my door and called at 3am
door een geverifieerde reiziger
Geplaatst op 18 mei 2024
Opmerking van Hotelbeheer
20 mei 2024 door Ramada by Wyndham Enid Management TeamHotelbeheer
Thank you, Shane, for your glowing review! We’re thrilled to hear you enjoyed your stay. We can’t wait to welcome you back soon!
door een geverifieerde reiziger
Geplaatst op 17 mei 2024
The parking was convenient with plenty of entry doors. The bed was comfortable. The front desk staff was very friendly and accommodating. The hallway wreaked of Marijuana smoke. The carpet was filthy and there were cracks in the walls. The property is in dire need of an upgrade.
Opmerking van Hotelbeheer
17 mei 2024 door Ramada by Wyndham Enid Management TeamHotelbeheer
Shelly,Thank you for sharing your feedback! We appreciate your positive comments about the convenient parking, comfortable bed, and friendly front desk staff. Regarding the issues you mentioned, we apologize for any inconvenience. We take your concerns seriously and will address them promptly. Our team will work on improving the hallway odor, carpet cleanliness, and wall maintenance. We value your input, and we’re committed to enhancing your experience during your next stay. We hope to welcome you back soon to an upgraded and improved property!
door een geverifieerde reiziger
Geplaatst op 8 mei 2024
Opmerking van Hotelbeheer
12 mei 2024 door Ramada by Wyndham Enid Management TeamHotelbeheer
Paul,Thank you for the perfect rating! We’re absolutely delighted that you had such a positive experience. Your support means the world to us, and we’re committed to maintaining the high standards that earned us your five-star review. We look forward to your next visit!
door een geverifieerde reiziger
Geplaatst op 8 mei 2024
Absolutely the best hotel I have ever stayed in. Stayed and checked out. Liked it so much when we came back thru that night we stayed there again.
Opmerking van Hotelbeheer
8 mei 2024 door Ramada by Wyndham Enid Management TeamHotelbeheer
Absolutely the best—what an honor! Thank you for sharing your wonderful experience. We’re ecstatic to hear that we were able to provide you with such a memorable stay not once, but twice in the same day! Your review truly made our day, and we can’t wait to welcome you back for another exceptional stay. Safe travels until we meet again!
door een geverifieerde reiziger
Geplaatst op 4 mei 2024
Assome
Opmerking van Hotelbeheer
8 mei 2024 door Ramada by Wyndham Enid Management TeamHotelbeheer
Keeyante that’s what we love to hear! Thank you for your review. We’re thrilled that you had a great experience and we hope to continue providing excellent service that impresses you. Looking forward to your next visit!
door een geverifieerde reiziger
Geplaatst op 24 apr. 2024
Opmerking van Hotelbeheer
26 apr. 2024 door Ramada by Wyndham Enid Management TeamHotelbeheer
Dear Lynn,Thank you, for your perfect rating! We greatly appreciate your positive feedback and are delighted to hear that your experience was exceptional. We hope to welcome you back soon for another comfortable stay!Best regards,Ramada by Wyndham Enid Management Team
door een geverifieerde reiziger
Geplaatst op 23 apr. 2024
This hotel was filthy. One of the beds had disgusting stains on the side of the mattress. The room smelled like urine. Our room was in the back of the hotel and there was a paper sign on the door that said "Do not prop the door open with rocks" There were people coming and going in the middle of the night and we found the door propped open with rocks on several occasions. This seemed sketchy. We will not be staying there next time we go to Enid.
Opmerking van Hotelbeheer
8 mei 2024 door Ramada by Wyndham Enid Management TeamHotelbeheer
We would love for you to come and stay next time you’re in town. We would appreciate the opportunity to make it right.
door een geverifieerde reiziger
Geplaatst op 19 apr. 2024
I liked having a lounge in there. They had good drinks and a great atmosphere.
Free breakfast was awkward since its in a restaurant on the property. We and other patrons were directed back to the front desk to get a voucher.
Room could use a fresh paint job.
Opmerking van Hotelbeheer
8 mei 2024 door Ramada by Wyndham Enid Management TeamHotelbeheer
Thank you for taking the time to leave a review. We’re glad to hear that you enjoyed the lounge, drinks, and atmosphere! We apologize for any inconvenience caused by the breakfast voucher process and appreciate your feedback on this matter. We’re also taking note of your comment about the room needing a fresh coat of paint. Your insights are invaluable to us as we continually strive to improve our guest experience. We hope to welcome you back soon for an even more seamless stay!
