It says free on the go breakfast hut thats very misleading. You only get 2 vouchers then its $5 per person but our Biggest issue was the Sunday.Breakfast paid for an extra voucher.Yes for them to say we owe over thirty dollars. No communicatuon vefore to explain this abd ehen confronting the manager of the restaurant he lied saying he heaed the waitress explain when she did not. If she would have we would have just went somewhwre cheaper and better food. The hotel itself was great besides the ice machine being out as well as most all vending machines. Was extremely disappointed.
Opmerking van Hotelbeheer
8 mei 2024 door Ramada by Wyndham Enid Management TeamHotelbeheer
We sincerely apologize for the confusion and frustration you experienced regarding the breakfast vouchers. Transparency is very important to us, and we regret that we did not communicate the details of this offer more clearly. Please rest assured that we will review our communication procedures to ensure that all guests receive accurate information. We’re also sorry to hear about the issues with the ice and vending machines. We understand how these inconveniences can affect your stay, and we’re taking immediate steps to address these problems. Despite these issues, we’re glad that you found the hotel to be great overall. We hope to have the opportunity to make things right and provide you with a seamless experience on your next visit.