Op basis van 932 geverifieerde beoordelingen

4,6 / 5
100% van onze gasten beveelt dit aan
4,6 Hygiëne kamer
4,7 Service & personeel
4,5 Comfort kamer
4,5 Staat hotel
Geverifieerde beoordelingen van Expedia
4 / 5
door een geverifieerde reiziger

Used to be better

Geplaatst op 25 jan. 2024 op Hotels
This was my second stay in Helka in less than half-year, and while the stay was OK, the hotel went downhill esp when it comes to cleanliness and "small details". The staff is very friendly and helpful, they even prepped breakfast packages because we were leaving early morning. However, there were two downsides: firstly, the room looked nothing like on the photo online, but was dark, bare and very very simple; and secondly, it was also very dirty (lots of dust and debris in corners, sticky liquids spilled on the radiator, rubbish bags left on the top of a wardrobe). I might give Helka one more chance, but I wasn't particularly impressed this time.
Opmerking van Hotelbeheer
2 feb. 2024 door Johannes / ReceptionHotelbeheer
Hi. Thank you for your review. We are terribly sorry for the lack of attention when it came to cleaning. These types of accidents are rare, but even an experienced staff member makes mistakes from time to time. We will try to do better in the future when it comes to this issue. We have informed the cleaning staff of the situation. Thank you for bringing it up and once again our apologies for the uncomfortable situation. We hope that you will have a great week and that we can get another chance to redeem ourselves!
5 / 5
door een geverifieerde reiziger

Geplaatst op 10 okt. 2023 op Hotels
Opmerking van Hotelbeheer
16 okt. 2023 door Johannes / ReceptionHotelbeheer
Hello thank you for taking the time to answer our survey. We are glad to see that your trip seems to have gone well. If there is anything you think we can improve on we would love to hear from you. Have a great week and welcome back on your next trip to Helka :)
5 / 5
door een geverifieerde reiziger

Geplaatst op 8 okt. 2021 op Hotels
Opmerking van Hotelbeheer
25 okt. 2021 door Johannes / ReceptionHotelbeheer
Dear friend, thank you for staying in Helka. Everything seems to have gone well and we are glad to see that you enjoyed your stay in our pink hotel. Welcome back the next time you visit Helsinki and want to escape the heat or cold to our airconditioned hotel rooms. See you next time 😉 Best regards, Johannes / Reception, Helka
5 / 5
door een geverifieerde reiziger

Geplaatst op 4 mrt. 2024
The staff was super friendly, the breakfast was really tasty and a lot of options. Rooms big and clean, with all the amenities needed.
Opmerking van Hotelbeheer
6 mrt. 2024 door Johannes / ReceptionHotelbeheer
Hello thank you for taking the time to answer our survey. We are glad to see that your trip seems to have gone well. If there is anything you think we can improve on we would love to hear from you. Have a great week and welcome back on your next trip to Helka :)
5 / 5
door een geverifieerde reiziger

Geplaatst op 3 mrt. 2024
We really like the great breakfast. A lot of options which good be choosen. to makté it unique. Very special and nice design of the hotel. In the middle of the city but we did not recognize any noise from the street. Very centrally we did nearly everything by walk without any public train.
Opmerking van Hotelbeheer
6 mrt. 2024 door Johannes / ReceptionHotelbeheer
Hello thank you for taking the time to answer our survey. We are glad to see that your trip seems to have gone well. If there is anything you think we can improve on we would love to hear from you. Have a great week and welcome back on your next trip to Helka :)
4 / 5
door een geverifieerde reiziger

Geplaatst op 22 feb. 2024
Opmerking van Hotelbeheer
25 feb. 2024 door Johannes / ReceptionHotelbeheer
Dear friend thank you for the review. It is good to see that your trip seems to have gone mostly well. In case we can improve our services in any way we would love to get your personal input on the matter. We hope that we will see you again and give you even better experience on that visit :). You might want to try out our completely new Loft rooms which will not leave you unsatisfied! See you on your next visit to Helka :)
3 / 5
door een geverifieerde reiziger

Geplaatst op 20 feb. 2024
Opmerking van Hotelbeheer
31 mrt. 2024 door Johannes / VastaanottoHotelbeheer
Hei ja kiitos palautteestasi. Ikävä nähdä, ettei matka mennyt tällä kertaa ihan niin hyvin kuin toivoisimme. Kuulisimme mielellämme vielä tarkemmin, miten voisimme parantaa asiakaskokemustanne jatkossa. Toivottavasti pääsemme vielä tarjoamaan teille uuden yöpymisen myöhemmin. Pahoittelut ongelmista ja erinomaista viikon jatkoa kaikesta huolimatta :).
5 / 5
door een geverifieerde reiziger

Geplaatst op 19 feb. 2024
Opmerking van Hotelbeheer
25 feb. 2024 door Johannes / ReceptionHotelbeheer
Hello. Thank you for staying in Helka. Everything seems to have gone well and we are glad to see that you enjoyed your stay in our pink hotel. Welcome back the next time you visit Helsinki and want to escape the heat or cold to our airconditioned hotel rooms. See you next time
5 / 5
door een geverifieerde reiziger

Geplaatst op 18 feb. 2024
Loft style room with sauna and good breakfast xx
Opmerking van Hotelbeheer
25 feb. 2024 door Johannes / ReceptionHotelbeheer
Thank you for staying in Helka! Love to hear that you got to try out our luxurious Loft rooms and enjoyed the organic breakfast buffet of Helka :). Welcome back!
5 / 5
door een geverifieerde reiziger

Geplaatst op 17 feb. 2024
Opmerking van Hotelbeheer
25 feb. 2024 door Johannes / ReceptionHotelbeheer
Hello. Thank you for staying in Helka. Everything seems to have gone well and we are glad to see that you enjoyed your stay in our pink hotel. Welcome back the next time you visit Helsinki and want to escape the heat or cold to our airconditioned hotel rooms. See you next time
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