Op basis van 991 geverifieerde beoordelingen
4,1 Hygiëne kamer
4,2 Service & personeel
4,3 Comfort kamer
4,1 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 1 mei 2024
When I booked it said they offered shuttle and they don’t
door een geverifieerde reiziger
Geplaatst op 29 apr. 2024
Didn’t know dog friendly meant dogs barking from 5-7am and getting ignored from the front desk
Opmerking van Hotelbeheer
29 apr. 2024 door Customer ServiceHotelbeheer
Sophie, we value your insights. It's disheartening to hear about your experience with undue noise in the early morning. We assure you that our hotel tends to provide a serene ambiance and we consistently strive on delivering top class customer service. Your feedback will enhance the way we address such situations in the future. We invite you to reconsider us for a more tranquil and attentive experience.
door een geverifieerde reiziger
Geplaatst op 28 apr. 2024
Opmerking van Hotelbeheer
1 mei 2024 door Customer ServiceHotelbeheer
Thank you for taking the time to submit this feedback, Jeffrey.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.
door een geverifieerde reiziger
Geplaatst op 28 apr. 2024
This place is really nice, but they did not give us enough wash clothes. And for the price , should have gotten queen size beds. Was close to the stadium which was a plus!!
Thank you!!!
Opmerking van Hotelbeheer
29 apr. 2024 door Customer ServiceHotelbeheer
Cheryl, thank you for taking the time to share your thoughts on Sonesta Charlotte Executive Park. It's delightful to hear that you found our location convenient for your sporting event visit. In terms of bedding and amenities, we always strive to meet our guest's needs, and we appreciate your observations for future improvements. We're looking forward to welcoming you back soon.
door een geverifieerde reiziger
Geplaatst op 28 apr. 2024
Check in was awkward and they seemed very unsure of what to do and then if I had paid or not. Called me as I walked into the room again concerned about my card then said nevermind I think we have it. Tried to go to the bar no menu and after 10 minutes of sitting and not being greeted I left. Online when you book it says breakfast complimentary but oh they charged you 20 bucks for eggs and bacon. Overall we won't use this company again we were not impressed. Also several areas had no functioning AC so hallways were blistering hot for some reason.
Opmerking van Hotelbeheer
28 apr. 2024 door Customer ServiceHotelbeheer
Dustin, we're truly saddened to hear that your stay wasn't as smooth as we'd hoped. We're sorry you found the check-in process uncertain and the experience at the bar below expectations. Please know we value your feedback on the breakfast clarification and will take your notes about the room temperature in certain areas into consideration. It's disappointing to hear that you've decided not to stay with us again but we hope you'll reconsider so we can show you the top-notch service we strive towards.
door een geverifieerde reiziger
Geplaatst op 28 apr. 2024
Great service and staff!
Opmerking van Hotelbeheer
28 apr. 2024 door Customer ServiceHotelbeheer
Sebastiano, it's delightful to learn about your positive experience at Sonesta Charlotte Executive Park. We're glad you appreciated our dedicated team members and the exceptional services. Your recognition inspires us to continue striving for excellence. Please visit us again soon.
door een geverifieerde reiziger
Geplaatst op 25 apr. 2024
Opmerking van Hotelbeheer
27 apr. 2024 door Customer ServiceHotelbeheer
Levinia, it's fantastic to know that you had a positive stay at Sonesta Charlotte Executive Park. We appreciate your wonderful rating on Expedia, and we hope to welcome you back soon for an equally enjoyable experience.
door een geverifieerde reiziger
Geplaatst op 19 apr. 2024
Opmerking van Hotelbeheer
21 apr. 2024 door Customer ServiceHotelbeheer
Thank you for this excellent rating, Susan!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Sonesta Charlotte Executive Park! We'd love to host you again someday for yet another unforgettable visit.
door een geverifieerde reiziger
Geplaatst op 14 apr. 2024
Good place
Opmerking van Hotelbeheer
14 apr. 2024 door Customer ServiceHotelbeheer
Brayan, thank you for your kind words regarding Sonesta Charlotte Executive Park. We're delighted to know you found our property to be an excellent choice. We're looking forward to welcoming you back in the future.
door een geverifieerde reiziger
Geplaatst op 8 apr. 2024
Toilet kept clogging, house keepers delay with request for toiletries and towels.
Kitchen staff refused to give take out box for breakfast we were forced to cover our plates with the glass dinnerware plates
Opmerking van Hotelbeheer
10 apr. 2024 door Customer ServiceHotelbeheer
Jorge, we appreciate your feedback. Our aim is to provide seamless service, so it's regrettable to hear about the issues with plumbing and delays in service requests from the housekeeping team. Regarding the restaurant incident, we aim to promote a comfortable dining atmosphere, and it seems there was a misunderstanding during breakfast. Your comments will help us improve. Thank you.
