Geplaatst op 24 mrt. 2024
Located conveniently.
It took about 30 minutes to check in because the room was not ready even after 2:30 pm.
Even though they knew I was wrongly charged more than should be (about $20) they would not correct it or wave it for the cost ($20) of a baby cot, which I had to pay it there as an extra.
The 2 bedroom was way smaller than on their ads., dark, smelly, and dated.
Definitely an over-priced accommodation and not going back.
Opmerking van Hotelbeheer
26 mrt. 2024 door Silver FernHotelbeheer
Hi Hyunmi, thank you for your feedback. We do apologize for the mistake of extra 20 of the baby cot charged to you and we will refund to you if you could kindly provide us the bank details, sorry about that..... We appreciate your patience while the outsourced engineering fixing the mirror of that particular unit while you checked in, and we tried to provided an upstairs apartment as an alternative, unfortunately it was not convenient for your party. We are sorry that the experience did not meet your expectation and we hope to welcome you back to experience our usual exceptional customer services. Thank you.