Geplaatst op 10 apr. 2024
we extended our stay due to itinerary changes, overall experience with that process was great. however, despite upgraded room, some essentials features were not up to par: many non functioning outlets and weird light switch placement. pool ceramic and hallway carpets require make over. only one out four restaurants opened during Ramadan and No Alcohol policy should have been communicated earlier.
Opmerking van Hotelbeheer
16 apr. 2024 door Palais Medina & SPA TEAM Hotelbeheer
Dear Mr Bruno ; Thank you for sharing your feedback on your extended stay at Palais Medina Fes. We are pleased to hear that your overall experience with the extension process was great.However, we apologize for the issues you encountered despite being upgraded to a room. Your comments regarding the non-functioning outlets, light switch placement, pool ceramic, and hallway carpets have been noted. We will address these concerns internally to improve our facilities and ensure a more comfortable stay for our guests.We also apologize for any inconvenience caused by the limited restaurant options during Ramadan and the communication regarding the No Alcohol policy. We will work on improving our communication to provide guests with clearer information in the future.We appreciate your feedback and hope to welcome you back for an improved experience at Palais Medina Fes.Best regards,