Op basis van 775 geverifieerde beoordelingen
3,9 Hygiëne kamer
4,2 Service & personeel
4,0 Comfort kamer
3,6 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 30 apr. 2024
Was expensive for the condition of the property.
Opmerking van Hotelbeheer
2 mei 2024 door Hotel managerHotelbeheer
Dear Guest,Thank you for sharing your feedback with us. We're sorry to hear that you felt our property was expensive given its condition. We take all feedback seriously and will review our pricing and property condition to ensure a better value for our guests in the future. Your input is valuable, and we hope to have the opportunity to improve your experience if you choose to stay with us again.Sincerely, Hotel Manager
door een geverifieerde reiziger
Geplaatst op 30 apr. 2024
BED BUGS! BEWARE! This place is horrible! The pool is green, the AC didn’t work properly and rattled, the room smelled putrid. We also we unfortunate enough to wake up to a bed bug infestation. When we went to the front desk to discuss and asked for the Manager the clerk acted like they didn’t understand what we were talking about and kept asking us if he had a dog, we had no pets fyi. The clerk asked for our info and said it would be given to the manager to contact us, we haven’t heard from anyone. I also emailed the property with no response. We left and destroyed our luggage to not transport the bed bugs elsewhere. I do have pictures for reference.
Opmerking van Hotelbeheer
30 apr. 2024 door Hotel managerHotelbeheer
Dear Guest,We are deeply sorry for the unacceptable experience you had during your stay. Your feedback is extremely concerning, and we take it very seriously. We assure you that we are investigating this matter urgently and taking immediate action to address all the issues mentioned, especially regarding the bed bugs. This does not reflect the standard of service we strive to provide, and we apologize for the inconvenience and distress caused. Please rest assured that we are committed to resolving this situation and preventing it from happening again in the future. Thank you for bringing this to our attention.Sincerely, Hotel Manager
door een geverifieerde reiziger
Geplaatst op 29 apr. 2024
I’ve been coming to Granbury for a long long time usually staying here while visiting family. It’s probably been 3 maybe 4 years since I’ve been here. However I’ve always stayed at the Lakeview Inn. After this last visit I no longer will.
The pool was not open and green and made the courtyard area smell bad.
The room Friday night was NOT clean nor did the AC work properly. After attempting to sleep in the room I visited the office, but only after calling someone off site was the night clerk “allowed” to move me to another room. The next room although clean and with working AC smelled horrific.
This once used to be a wonderful little Inn to stay in. Now it’s nightmare.
Opmerking van Hotelbeheer
29 apr. 2024 door Hotel ManagerHotelbeheer
Dear Guest,Thank you for sharing your feedback with us. We're truly sorry to hear about your recent experience. It's disappointing to learn that the pool was not in good condition and that you encountered issues with cleanliness and the AC in your room. Please know that we take your comments seriously and will address these concerns with our team to ensure improvements are made. We apologize for any inconvenience this may have caused and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager
door een geverifieerde reiziger
Geplaatst op 26 apr. 2024
Loved everything awesome place
Opmerking van Hotelbeheer
27 apr. 2024 door Hotel ManagerHotelbeheer
Dear Guest,Thank you for your fantastic review! We're thrilled to hear that you loved everything about your stay with us. It was our pleasure to host you, and we look forward to welcoming you back for another wonderful experience.Sincerely, Hotel Manager
door een geverifieerde reiziger
Geplaatst op 18 apr. 2024
It was a good place to stay.
Opmerking van Hotelbeheer
22 apr. 2024 door Hotel ManagerHotelbeheer
Dear Guest,Thank you for your feedback and positive rating! We're glad to hear that you found our hotel to be a good place to stay. If there are any areas where we can improve to earn that extra star next time, please feel free to let us know. We appreciate your input and hope to welcome you back soon.Sincerely, Hotel Manager
door een geverifieerde reiziger uit Madisonville
Geplaatst op 15 apr. 2024
Needs work, staff is very friendly
Opmerking van Hotelbeheer
17 apr. 2024 door Hotel ManagerHotelbeheer
Dear Guest,Thank you for your feedback. We're glad to hear that you found our staff friendly. We apologize for any shortcomings in your experience and will take your comments into consideration as we strive to improve. Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager
door een geverifieerde reiziger
Geplaatst op 15 apr. 2024
The pool was horrendous. There was no was anyone would go in that water. Very disappointed in the exterior of the property
Opmerking van Hotelbeheer
17 apr. 2024 door Hotel ManagerHotelbeheer
Dear Guest,Thank you for sharing your feedback with us. We apologize for the disappointment you experienced with the pool and the exterior of our property. Please know that we take your comments seriously and will address these issues promptly to ensure a better experience for our guests in the future. We appreciate your honesty and hope to have the opportunity to welcome you back for a more satisfying stay.Sincerely, Hotel Manager
door een geverifieerde reiziger
Geplaatst op 10 apr. 2024
There were bugs all over the room. Trash and gum stuck to the floor. And a dirty/used coffee cup in the stack of cups in our room.
Do not stay here. It was not pleasant whatsoever.
Opmerking van Hotelbeheer
12 apr. 2024 door Hotel ManagerHotelbeheer
Dear Guest,We are deeply sorry to hear about your disappointing experience during your stay. Your feedback is alarming and completely unacceptable. We are taking immediate action to address the cleanliness issues you encountered with our housekeeping team to ensure this does not happen again. We understand your decision not to return and apologize for any inconvenience caused. If there's anything we can do to make this right or if you would like to discuss your experience further, please don't hesitate to contact us directly.Sincerely, Hotel Manager
door een geverifieerde reiziger
Geplaatst op 9 apr. 2024
Ok place
Opmerking van Hotelbeheer
10 apr. 2024 door Hotel ManagerHotelbeheer
Dear Guest,Thank you for sharing your feedback on Expedia. We're glad to hear that you found our hotel to be satisfactory overall. If there are any specific areas where you feel we can improve or if you have any suggestions for us, please don't hesitate to let us know. Your input is valuable to us as we strive to provide the best possible experience for our guests. We hope to have the opportunity to welcome you back in the future and exceed your expectations.Sincerely, Hotel Manager
door een geverifieerde reiziger
Geplaatst op 9 apr. 2024
Opmerking van Hotelbeheer
10 apr. 2024 door Hotel ManagerHotelbeheer
Dear Guest,Thank you for taking the time to rate your experience on Expedia. We appreciate your feedback and are pleased to see that you had a positive stay with us. If you have any specific comments or suggestions for us, we would love to hear them. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager
