Geplaatst op 30 apr. 2024
BED BUGS! BEWARE! This place is horrible! The pool is green, the AC didn’t work properly and rattled, the room smelled putrid. We also we unfortunate enough to wake up to a bed bug infestation. When we went to the front desk to discuss and asked for the Manager the clerk acted like they didn’t understand what we were talking about and kept asking us if he had a dog, we had no pets fyi. The clerk asked for our info and said it would be given to the manager to contact us, we haven’t heard from anyone. I also emailed the property with no response. We left and destroyed our luggage to not transport the bed bugs elsewhere. I do have pictures for reference.
Opmerking van Hotelbeheer
30 apr. 2024 door Hotel managerHotelbeheer
Dear Guest,We are deeply sorry for the unacceptable experience you had during your stay. Your feedback is extremely concerning, and we take it very seriously. We assure you that we are investigating this matter urgently and taking immediate action to address all the issues mentioned, especially regarding the bed bugs. This does not reflect the standard of service we strive to provide, and we apologize for the inconvenience and distress caused. Please rest assured that we are committed to resolving this situation and preventing it from happening again in the future. Thank you for bringing this to our attention.Sincerely, Hotel Manager