Op basis van 996 geverifieerde beoordelingen
4,2 Hygiëne kamer
4,3 Service & personeel
4,3 Comfort kamer
4,0 Staat hotel
Geverifieerde beoordelingen van Expedia
door Ilo uit Alkmaar
Mooi ruime suite
Geplaatst op 26 jun. 2014 op HotelsPrima van alle gemakken voorzien
Aanbevolen
voor Iedereendoor een geverifieerde reiziger
Dicht bij de snelweg
Geplaatst op 13 sep. 2013
Nadelen: De herrie van de afzuigers op het dak van de aanbouw
Goede uitgangspunt voor een dag trip naar vancouver groot winkel centrum op geen 500 meter en als je op een van de bovenste verdieping logeert het uitzicht alles in de room aanwezig o.a. Wasmachine Droger en Ijskast en een snelle wifi
door een geverifieerde reiziger
Geplaatst op 30 apr. 2024
.
door een geverifieerde reiziger
Geplaatst op 30 apr. 2024
Opmerking van Hotelbeheer
1 mei 2024 door AbnerHotelbeheer
Hi Ranjot, Thank you for taking time to give us a 5 out of 5 very good review, looking forward for your next stay with us. again, thank you for choosing Sandman Hotel
door een geverifieerde reiziger uit Prince George
Geplaatst op 29 apr. 2024
The property has beautiful suites with kitchen and a great view from the balcony. The front desk staff are helpful. Sadly there is no restaurant at this location, but we had door dash delivered to our room.
Opmerking van Hotelbeheer
30 apr. 2024 door AbnerHotelbeheer
Hi Christina, Thank you so much for sharing to us that you enjoyed your stay and giving us a 5 out of 5 excellent reviews. We look forward to seeing you in your next stay with us. Again, Thank you for choosing Sandman Hotel.
door een geverifieerde reiziger uit Kelowna
Geplaatst op 29 apr. 2024
Staff was friendly and helpful
Opmerking van Hotelbeheer
30 apr. 2024 door AbnerHotelbeheer
Hi Tony, Thank you so much for your time in giving us 5 out of 5 review and we are looking forward to see you again in your next trip. Again, thank you for choosing Sandman Hotel.
door een geverifieerde reiziger
Geplaatst op 29 apr. 2024
Good
door een geverifieerde reiziger
Geplaatst op 15 apr. 2024
The stay was quite pleasant and the staff was very helpful and accommodating.
The worst part of the trip was the booking process. Our initial stay was double booked and we had to be moved to another accommodation and area. this process took almost 3h to resolve from waiting on hold, to being dsconnected before finally being booked in a new hotel from a VRBO air bnb stay that was much more affordable.
When we finally got booked we were put up in a hotel for 2 days of our 5 day trip. By the time our 2 days were up we had still not had any contact with the escalation team handling accommodations so I was forced to again call in and wait on hold only to find that the issue had not been resolved yet. I was told that because the issue had not been approved yet that I would have to again pay out of pocket for a second stay in a replacement room and after packing up our bags for the day we ended up moving back into the same hotel for the remainder of our stay and had to share a room instead of having our own rooms as initially booked and the a refund for one of the paid stays would be resolved at a later date.
It was not the situation you want to be in after driving 5h & want a place to sleep. & while the rebooking of a replacement hotel was helpful, the process of 3 hours was far too long.
The escalation team forgetting to rebook us and waiting on hold to source the remainder of our stay really left a sour taste. I would like a response back on this review please.
Opmerking van Hotelbeheer
25 apr. 2024 door Patrick A.Hotelbeheer
Dear Ted, I’m sorry to hear about your experience during your recent trip to Surrey, and to our hotel in particular with being moved around upon arrival. Please feel free to reach out to me, so we can discuss in detail what happened.
door een geverifieerde reiziger uit San Leandro
Geplaatst op 11 apr. 2024
Staff members are very friendly and accommodating but the property does not provide enough amenities in the room & parking is not convenient enough to use it.
Opmerking van Hotelbeheer
25 apr. 2024 door Patrick A.Hotelbeheer
Hello Filmon, thank you for your feedback. Hopefully, in the future should you visit again, we would love to hear your suggestion on additional amenities we could add to what we currently have. Regarding the parking, we have 3 levels of complimentary parking. If yours is an oversized vehicle, let us know so we can arrange with the City of Surrey, before your arrival, to have you park in one of their nearby parking lots, which is also complimentary.
door een geverifieerde reiziger uit Prince George
Geplaatst op 8 apr. 2024
The king bed suite was spacious and the views from the balcony were fantastic. Staff at check in were very prompt and helpful. When I checked out at 6am it took 7 min for staff to show up. It makes a difference when you have a flight to catch.
Opmerking van Hotelbeheer
8 apr. 2024 door AbnerHotelbeheer
Thank you Ms Christina for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We aim for excellence, and it's clear we have an opportunity to improve. Again, Thank you for choosing Sandman Hotel. We hope to see you again soon.
