Op basis van 973 geverifieerde beoordelingen
3,8 Hygiëne kamer
4,1 Service & personeel
3,7 Comfort kamer
3,6 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 1 mei 2024
NICE
Opmerking van Hotelbeheer
1 mei 2024 door Kerry-Lee RediResponse SpecialistHotelbeheer
Dear Regina, We at the RED ROOF INN HOT SPRINGS are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. We are happy to hear your experience with us was a nice one. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Please know we valued you as our guest and appreciated your business with us.Thank you again for your scoring. We hope to see you again very soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
door een geverifieerde reiziger
Geplaatst op 30 apr. 2024
Everything thing was great
Opmerking van Hotelbeheer
1 mei 2024 door Kerry-Lee RediResponse SpecialistHotelbeheer
Dear Sharrita, We at the RED ROOF INN HOT SPRINGS are thrilled to have earned your almost perfect scoring of 4/5 in regard to your recent stay with us. We are happy to hear your experience with us was great. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Please know we valued you as our guest and appreciated your business with us.Thank you again for your scoring. We hope to see you again very soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
door een geverifieerde reiziger
Geplaatst op 29 apr. 2024
The hotel is in a very convenient postion to hot springs everything was super close and it is super easy to get to.
The overall cleanliness of the hotel is lacking though, dirty sheets, floors, and bathroom area. We would not recommend for a family setting, only as a last minute resort.
Opmerking van Hotelbeheer
29 apr. 2024 door Sophia CSRHotelbeheer
Hi David,Thank you for highlighting the convenience of our location for accessing hot springs. We apologize for any cleanliness concerns you encountered during your stay. Rest assured, cleanliness is of utmost importance to us, and we are implementing measures to ensure a higher standard throughout the property. Your feedback is valued as we strive to provide an exceptional experience for all guests, and we hope to have the opportunity to better serve you in the future.
door een geverifieerde reiziger uit Maple Grove
Geplaatst op 28 apr. 2024
Floor and stairway need new paint over the cement. Otherwise, nice place to stay at a good price.
Opmerking van Hotelbeheer
29 apr. 2024 door Xao RediResponse SpecialistHotelbeheer
Thank you for sharing your feedback with us, Kevin. The team at the Red Roof Inn Hot Springs was pleased to know that our location was a nice place to stay at a good price. However, you made mention of the floor and stairway needing to be repainted. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with better future stays.Regards,XaoRed Roof ManagementRediResponse Specialist
door een geverifieerde reiziger
Geplaatst op 26 apr. 2024
It’s nice and quiet with a clean big room
Opmerking van Hotelbeheer
26 apr. 2024 door Sophia CSRHotelbeheer
Hi Leamon,We're pleased to hear that you enjoyed your stay in our quiet and clean accommodations with spacious rooms. Providing a comfortable and peaceful environment for our guests is important to us, and we're glad we could meet your expectations. Thank you for your feedback, and we hope to welcome you back for another pleasant stay in the future!
door een geverifieerde reiziger uit Appleton
Geplaatst op 17 apr. 2024
Room was dirty and the door dead bolt did not work.
Opmerking van Hotelbeheer
18 apr. 2024 door Sophia CSRHotelbeheer
Hi John,We are sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. We hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!
door een geverifieerde reiziger
Geplaatst op 14 apr. 2024
So it’s not the best area but I’m a northern person so that is fine with me it’s a great price it’s clean close enough to everything but not so close you’re getting overcharged. Very nice staff. Beds are super HARD.
GREAT shower HOT HOT water.
Opmerking van Hotelbeheer
15 apr. 2024 door Sophia CSRHotelbeheer
Hi Kelly,Thank you for choosing to stay with us. We appreciate your feedback and are pleased to hear that you found our hotel to be a good value with a convenient location and friendly staff. We apologize if the beds were firmer than expected, but we're glad you enjoyed the hot shower and cleanliness. Your comfort is important to us, and we'll consider your comments for future improvements. Hope to welcome you back again soon!
door een geverifieerde reiziger
Geplaatst op 25 mrt. 2024
Opmerking van Hotelbeheer
27 mrt. 2024 door Nishaye RediResponse SpecialistHotelbeheer
Hello Jacquline, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Hot Springs and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist
door een geverifieerde reiziger
Geplaatst op 21 mrt. 2024
One end of the parking lot was full of debris.
Opmerking van Hotelbeheer
22 mrt. 2024 door Xao RediResponse SpecialistHotelbeheer
Thank you for sharing your feedback with us, Kendra. The team at the Red Roof Inn Hot Springs was pleased to know that your stay resulted in a 4/5 score. However, you made mention of the debris in the parking lot. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to host you again in the future.With appreciation, XaoRed Roof ManagementRediResponse Specialist
door een geverifieerde reiziger
Geplaatst op 18 mrt. 2024
Opmerking van Hotelbeheer
20 mrt. 2024 door Sophia CSRHotelbeheer
Hi Timber,Our team appreciates your incredible rating. We are so glad we were able to provide you with such a wonderful experience. Our team always welcomes our guest's ideas and suggestions. Hope to see you very soon!
