Op basis van 973 geverifieerde beoordelingen
3,8 Hygiëne kamer
4,2 Service & personeel
3,7 Comfort kamer
3,6 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 21 mei 2024
Recently updated it appears. Missed some minor details but not bad. Staff was friendly and helped find room on first floor. Breakfast was average but have definitely had worse. Good room for the price and would stay again.
Opmerking van Hotelbeheer
23 mei 2024 door Sophia CSRHotelbeheer
Hi Mark,Thank you for taking the time to share your feedback. We're delighted to hear that you found our staff friendly and helpful in accommodating your request for a first-floor room. We appreciate your comments about our breakfast and are always looking for ways to improve. Your positive remarks about the room and its value mean a lot to us, and we're glad to know you would consider staying with us again. We look forward to welcoming you back on your next visit!
door een geverifieerde reiziger
Geplaatst op 20 mei 2024
Opmerking van Hotelbeheer
22 mei 2024 door Carla RediResponse SpecialistHotelbeheer
Hello Caitlyn, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Hot Springs and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please do not hesitate to let our front desk know so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist
door een geverifieerde reiziger
Geplaatst op 20 mei 2024
Opmerking van Hotelbeheer
21 mei 2024 door Sophia CSRHotelbeheer
Hi Jacqueline,Thank you for staying with us. Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!
door een geverifieerde reiziger
Geplaatst op 16 mei 2024
Opmerking van Hotelbeheer
17 mei 2024 door Kerry-Lee RediResponse SpecialistHotelbeheer
Dear Karen, We at the RED ROOF INN WEST MEMPHIS AR truly appreciates your scoring of 4/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
door een geverifieerde reiziger
Geplaatst op 12 mei 2024
Excelente
Opmerking van Hotelbeheer
13 mei 2024 door Tianna RediResponse SpecialistHotelbeheer
Hello Ronald, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn Hot Springs. It is so rewarding to read that you had an excellent stay while with us. It is our primary intention to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,Tianna Red Roof Management RediResponse Specialist
door een geverifieerde reiziger
Geplaatst op 1 mei 2024
NICE
Opmerking van Hotelbeheer
1 mei 2024 door Kerry-Lee RediResponse SpecialistHotelbeheer
Dear Regina, We at the RED ROOF INN HOT SPRINGS are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. We are happy to hear your experience with us was a nice one. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Please know we valued you as our guest and appreciated your business with us.Thank you again for your scoring. We hope to see you again very soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
door een geverifieerde reiziger
Geplaatst op 30 apr. 2024
Everything thing was great
Opmerking van Hotelbeheer
1 mei 2024 door Kerry-Lee RediResponse SpecialistHotelbeheer
Dear Sharrita, We at the RED ROOF INN HOT SPRINGS are thrilled to have earned your almost perfect scoring of 4/5 in regard to your recent stay with us. We are happy to hear your experience with us was great. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Please know we valued you as our guest and appreciated your business with us.Thank you again for your scoring. We hope to see you again very soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
door een geverifieerde reiziger
Geplaatst op 29 apr. 2024
The hotel is in a very convenient postion to hot springs everything was super close and it is super easy to get to.
The overall cleanliness of the hotel is lacking though, dirty sheets, floors, and bathroom area. We would not recommend for a family setting, only as a last minute resort.
Opmerking van Hotelbeheer
29 apr. 2024 door Sophia CSRHotelbeheer
Hi David,Thank you for highlighting the convenience of our location for accessing hot springs. We apologize for any cleanliness concerns you encountered during your stay. Rest assured, cleanliness is of utmost importance to us, and we are implementing measures to ensure a higher standard throughout the property. Your feedback is valued as we strive to provide an exceptional experience for all guests, and we hope to have the opportunity to better serve you in the future.
door een geverifieerde reiziger
Geplaatst op 29 apr. 2024
Opmerking van Hotelbeheer
20 mei 2024 door Sophia CSRHotelbeheer
Hi Mychal,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks about our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 5-star experience.
door een geverifieerde reiziger uit Maple Grove
Geplaatst op 28 apr. 2024
Floor and stairway need new paint over the cement. Otherwise, nice place to stay at a good price.
Opmerking van Hotelbeheer
29 apr. 2024 door Xao RediResponse SpecialistHotelbeheer
Thank you for sharing your feedback with us, Kevin. The team at the Red Roof Inn Hot Springs was pleased to know that our location was a nice place to stay at a good price. However, you made mention of the floor and stairway needing to be repainted. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with better future stays.Regards,XaoRed Roof ManagementRediResponse Specialist
