Op basis van 378 geverifieerde beoordelingen
3,1 Hygiëne kamer
3,4 Service & personeel
3,5 Comfort kamer
3,0 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 22 apr. 2024
Opmerking van Hotelbeheer
24 apr. 2024 door General ManagerHotelbeheer
Dear Sandra,It was great to have you staying with us at Super 8 by Wyndham Hot Springs and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager
door een geverifieerde reiziger
Geplaatst op 22 apr. 2024
We had a fabulous time there. The staff was courteous. There’s only one guy that looked at us weird when we asked questions but everybody else was so nice. Very accommodating and helpful. The rooms are super nice. This was that by far the best super 8 we have ever stayed at.
Opmerking van Hotelbeheer
22 apr. 2024 door General ManagerHotelbeheer
Dear Jennifer,Thank you for staying with us at Super 8 by Wyndham Hot Springs and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager
door een geverifieerde reiziger
Geplaatst op 19 apr. 2024
Opmerking van Hotelbeheer
10 mei 2024 door Hotel ManagerHotelbeheer
Dear Francisco,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the four stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again.Sincerely, Hotel Manager
door een geverifieerde reiziger
Geplaatst op 16 apr. 2024
Opmerking van Hotelbeheer
18 apr. 2024 door Hotel ManagerHotelbeheer
Dear Colin,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager
door een geverifieerde reiziger
Geplaatst op 11 apr. 2024
Room smelled like moister was sitting in the walls. Sounded like elephants moving both on the floor above and next to room the entire time. Did offer granola bars and muffins for free breakfast
Opmerking van Hotelbeheer
11 apr. 2024 door General ManagerHotelbeheer
Dear Cody,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager
door een geverifieerde reiziger
Geplaatst op 10 apr. 2024
Nice.
Opmerking van Hotelbeheer
10 apr. 2024 door General ManagerHotelbeheer
Dear Richard,It was great to have you staying with us at Super 8 by Wyndham Hot Springs and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager
door een geverifieerde reiziger
Geplaatst op 9 apr. 2024
the tub drain really slow so it was filling up while taking a shower. They had flimsy plastic cups for the coffee so hard to hold and not suitable to hold coffee. Plus there was a penny laying on the bathroom floor showing me they did not clean very well. For the price I paid it was not worth it at all.
Opmerking van Hotelbeheer
10 apr. 2024 door General ManagerHotelbeheer
Dear Richard,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager
door een geverifieerde reiziger
Geplaatst op 9 apr. 2024
If you are looking for a reasonably priced property that has a good location and is comfortable.
Opmerking van Hotelbeheer
9 apr. 2024 door Hotel ManagerHotelbeheer
Dear James,Thank you for your fantastic feedback. We're thrilled to hear that our property met your expectations for affordability, location, and comfort. Providing excellent value and a convenient, cozy atmosphere for our guests is something we take great pride in. We look forward to welcoming you back for another pleasant stay in the future!Sincerely, Hotel Manager
door een geverifieerde reiziger
Geplaatst op 8 apr. 2024
They only had one key for 2 people
Opmerking van Hotelbeheer
8 apr. 2024 door Hotel ManagerHotelbeheer
Dear Carla,We apologize for any inconvenience caused by our key policy. Your feedback is valuable, and we'll work to improve our procedures to better accommodate our guests. We hope you still enjoyed your stay with us. We appreciate your understanding and hope to have the opportunity to provide a smoother experience for you in the future.Sincerely, Hotel Manager
door een geverifieerde reiziger
Geplaatst op 6 apr. 2024
Looks like I forgot personal items I called and front desk said no you did not
Opmerking van Hotelbeheer
7 apr. 2024 door General ManagerHotelbeheer
Dear Darrel,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager
