Op basis van 71 geverifieerde beoordelingen
3,5 Hygiëne kamer
4,0 Service & personeel
4,0 Comfort kamer
3,4 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 2 mei 2024
Quick and easy check in and out
door een geverifieerde reiziger
Geplaatst op 29 apr. 2024
Although the front desk staff did their very best to try and remedy the situation, including moving us to another room that was cleaner, the overall lack of cleanliness and state of the property could not be resolved without a complete renovation and higher standards for cleanliness and health. We actually felt bad for the desk staff because there is no possible way that they can fix the issues themselves. The owners need to address the deplorable state of the building and rooms before the property becomes inhospitable. We travel often and this was the filthiest property that we have ever stayed at. Never again.
Opmerking van Hotelbeheer
29 apr. 2024 door Sales Director Hotelbeheer
We're deeply sorry to hear about your disappointing experience despite our staff's efforts. Your feedback is crucial, and we'll work diligently to address cleanliness issues and improve the overall state of the property. We understand your decision not to return, but we hope you might reconsider in the future. Thank you for bringing these concerns to our attention, and we apologize for the inconvenience caused during your stay.
door een geverifieerde reiziger
Geplaatst op 22 apr. 2024
Very neat and clean hotel
Opmerking van Hotelbeheer
27 apr. 2024 door Sales DirectorHotelbeheer
Thank you so much for your kind review! We're delighted to hear that you found our hotel neat and clean. Providing a comfortable and pristine environment for our guests is always our top priority. We hope to welcome you back again soon for another enjoyable stay!
door een geverifieerde reiziger
Geplaatst op 22 apr. 2024
Opmerking van Hotelbeheer
27 apr. 2024 door Sales DirectorHotelbeheer
Thank you for sharing your feedback. We're sorry to hear that your experience didn't meet your expectations completely. If there's anything specific you feel we could improve upon, please don't hesitate to let us know. We're always looking for ways to enhance our guests' experiences. We hope to have the opportunity to better serve you in the future.
door een geverifieerde reiziger
Geplaatst op 22 apr. 2024
Nice place. Pretty clean also. Staff was friendly.
Opmerking van Hotelbeheer
22 apr. 2024 door Sales Director Hotelbeheer
Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us and found our place nice and clean. Our team works hard to ensure a welcoming and comfortable experience for all our guests. We hope to have the pleasure of hosting you again in the future!
door een geverifieerde reiziger
Geplaatst op 8 apr. 2024
Opmerking van Hotelbeheer
10 apr. 2024 door Sales DirectorHotelbeheer
Thank you for taking the time to leave your feedback. We appreciate your honesty and are glad to hear that you had a positive experience overall. We are always looking for ways to improve, so if there is anything specific that you feel we could do better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future and earn that extra star from you.
door een geverifieerde reiziger
Geplaatst op 4 apr. 2024
Opmerking van Hotelbeheer
6 apr. 2024 door Sales DirectorHotelbeheer
Thank you for taking the time to leave a review! We're delighted to hear that you had a positive experience during your stay. If there's anything specific you enjoyed or any suggestions for improvement you'd like to share, we'd love to hear them. Your feedback helps us ensure that every guest has a wonderful experience. We hope to welcome you back again soon!
door een geverifieerde reiziger
Geplaatst op 24 mrt. 2024
Nice little room, it’s quiet and the check in guy was nice
Opmerking van Hotelbeheer
2 apr. 2024 door Sales Director Hotelbeheer
Hi Ashley,Thank you for taking the time to leave us a review! We're pleased to hear that you found your room comfortable and quiet. Our team strives to provide a welcoming experience, and we're glad our check-in process met your expectations. We hope to have the pleasure of hosting you again soon!
door een geverifieerde reiziger uit Buffalo Grove
Geplaatst op 3 mrt. 2024
Opmerking van Hotelbeheer
16 mrt. 2024 door OwnerHotelbeheer
Hi Eugene,Thank you for taking the time to share your feedback with us. We appreciate your honest review and apologize if your experience did not meet your expectations fully. If there are specific aspects of your stay that you feel we could have done better, please don't hesitate to reach out to us directly. We hope to have the opportunity to better serve you in the future.
door een geverifieerde reiziger
Geplaatst op 3 mrt. 2024
Opmerking van Hotelbeheer
4 mrt. 2024 door OwnerHotelbeheer
Hi Aviona,Thank you so much for your perfect rating! We're delighted to hear that you had a wonderful experience during your stay. We look forward to welcoming you back soon!
