Op basis van 717 geverifieerde beoordelingen
4,5 Hygiëne kamer
4,5 Service & personeel
4,5 Comfort kamer
4,5 Staat hotel
Geverifieerde beoordelingen van Expedia
Aanbevolen
voor Familiesdoor Rik
Great hotel
Geplaatst op 6 mei 2013
Voordelen: Spacious room
Nadelen: breakfast area
Locatie: well located
Spacious suite with double queen beds and separate living/kitchen.
All looking new and well maintained.
Friendly staff.
Breakfast was ok but the breakfast area was a bit small.
door een geverifieerde reiziger
Geplaatst op 5 mei 2024
When I attempted to check in they informed me they had overbooked and I didn’t have a room. So I had to find another room.
door een geverifieerde reiziger
Geplaatst op 2 mei 2024
Amy Charleboix asst mgr and Lynn branscome mgr of Homewood Suites by Hilton Deerwood Park Jacksonville, FL told me there were no available rooms when I asked to have my room changed because the bathroom toilet didn’t flush, the toilet was filthy and the bathtub appeared to have been unclean. I have my 3 yr old and 1 yr. old grandsons with me and we literally just arrived after a 9.5 hr drive from Virginia. Lynn branscome General mgr. also told me that she has been in this business for 23 yrs and there are no available rooms. Lynn also told me that If I wanted to check out I could, so I did. When I came down after packing up and getting the two grand kids together; as the grands and I were approaching the front desk Amy saw me and she said to the general mgr., Lynn, and Mike the individual whom checked me in “is that her?” I replied “yes, im her, but none of them replied.
Amy did apologize for the matter as she gave me my receipt with a zero balance. She also asked me if the toilet in my room 222 was fixed and I replied “the worker who was attempting to fix the toilet in the room was just here you should have asked him if the toilet was fixed; and the worker should have reported back to you right away since this was a time sensitive matter. The worker did assist me on the elevator and appeared at the counter as I was checking out with Amy, but Amy never asked the maintenance worker if the toilet was fixed.
I felt discriminated against since the hotel was not sold out.
door een geverifieerde reiziger
Geplaatst op 21 apr. 2024
Room was ok for a night. King suite was small, people above us were super loud and we could hear everything until about 2am. Staff were nice.
door een geverifieerde reiziger
Geplaatst op 18 feb. 2024
Property was great and in a great location.
door een geverifieerde reiziger
Geplaatst op 13 feb. 2024
door een geverifieerde reiziger
The Front Desk was a Great Start to a Great Stay!
Geplaatst op 9 feb. 2024 op HotelsWhen I was checking in, the lady checking me in let me know that they have a complimentary wine and beer tasting for the customers. How cool is that! The front desk clerk also helped me get onto their WiFi portal and gave me water for my room. Service was a 30 out of 10 rating!
door een geverifieerde reiziger
Geplaatst op 27 jan. 2024
The female who checked us in was wonderful, but the bed in our room had a visible sag in it and hurt my back to sleep on it. The woman who checked us was not available until we called out for someone to attend the desk, she did not ask about our stay, and was dismissive.
door een geverifieerde reiziger
Geplaatst op 12 jan. 2024 op Hotels
door een geverifieerde reiziger
Geplaatst op 9 jan. 2024
The check in process was seamless. The lobby and breakfast areas were clean.The room however was dirty. Stains on the curtains (looked like blood), walls, heavily stained floors (to the point where a floor runner was placed over a section of the carpeted area), chairs, and sticky door handles shows there is a lack of attention to detail. Additionally, the carpet and furniture smelled poorly. Renovations need to occur on the rooms. I will not be staying here again while staying in Jacksonville.
