Geplaatst op 29 apr. 2024
We booked a ocean view, balcony room for our wedding stay, however the ocean view was obstructed by construction cranes, and materials. The staff did not offer us a different room although there were many vacant ones with good views.
Thanks for making our wedding not a memorable as it should have been.
Opmerking van Hotelbeheer
30 apr. 2024 door Alexa Morphy, Guest Services Manager. Hotelbeheer
We sincerely apologize for the disappointment and inconvenience you experienced during your wedding stay. It's disheartening to hear that the ocean view from your balcony was obstructed by construction, and we regret not being able to offer you a different room to ensure a memorable experience.Your feedback is important to us, and we will address the communication gap to prevent similar incidents in the future. We understand the significance of such occasions and deeply regret that we fell short of providing the experience you deserved.Please accept our sincerest apologies