Op basis van 983 geverifieerde beoordelingen
4,0 Hygiëne kamer
4,1 Service & personeel
4,0 Comfort kamer
3,8 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 30 apr. 2024
Very easy to find and centralized to the island activities restaurant was quality food and good service for
Opmerking van Hotelbeheer
1 mei 2024 door Customer ServiceHotelbeheer
Terry, it's great to hear that the convenient location of DoubleTree by Hilton Grand Key Resort-Key West and quality cuisine in our restaurant contributed to a positive stay. We're also glad our team members provided you with good service. We hope to welcome you back on your next adventure to Key West.
door een geverifieerde reiziger uit Rocklin
Geplaatst op 28 apr. 2024
Loved the shuttle
Opmerking van Hotelbeheer
28 apr. 2024 door Customer ServiceHotelbeheer
Jessica, we're thrilled to hear that you enjoyed the convenience of the shuttle service at DoubleTree by Hilton Grand Key Resort-Key West! It's part of our goal to give guests a hassle-free experience. We hope to see you back soon!
door een geverifieerde reiziger
Geplaatst op 27 apr. 2024
Opmerking van Hotelbeheer
28 apr. 2024 door Customer ServiceHotelbeheer
Rebecca, we're thrilled to see your perfect rating of DoubleTree by Hilton Grand Key Resort-Key West! We trust you enjoyed your stay and we would love to welcome you back again soon. Safe travels!
door een geverifieerde reiziger
Geplaatst op 26 apr. 2024
Comfortable, clean & great staff!
Opmerking van Hotelbeheer
26 apr. 2024 door Customer ServiceHotelbeheer
Anthony Michael, we're thrilled to read your praises for the DoubleTree by Hilton Grand Key Resort-Key West. It's gratifying to know that our team members contributed to making your stay comfortable and clean. We look forward to welcoming you back on your next visit!
door een geverifieerde reiziger
Geplaatst op 21 apr. 2024
Nice building and clean. The Staff is friendly and helpful. I had a slow draining sink. They did fix it.
Opmerking van Hotelbeheer
21 apr. 2024 door Customer ServiceHotelbeheer
Joel, thank you for sharing your experience at the DoubleTree by Hilton Grand Key Resort-Key West. We're thrilled to hear you found our team members friendly and helpful. It's regrettable to learn about the issue you encountered with the sink in your room but we're glad it was promptly addressed. We're looking forward to hopefully welcoming you back in the future.
door een geverifieerde reiziger
Geplaatst op 17 apr. 2024
I would have preferred a room with a balcony
Opmerking van Hotelbeheer
18 apr. 2024 door Customer ServiceHotelbeheer
Jean, it's wonderful to hear that you stayed with us at the DoubleTree by Hilton Grand Key Resort-Key West. Certainly, your feedback about the room preference is appreciated. Next time, we are more than happy to assist with room selection to ensure your full comfort and satisfaction. Looking forward to welcoming you back for another delightful stay.
door een geverifieerde reiziger
Geplaatst op 17 apr. 2024
Opmerking van Hotelbeheer
19 apr. 2024 door Customer ServiceHotelbeheer
Steve, thank you for choosing DoubleTree by Hilton Grand Key Resort-Key West and rewarding us with a solid rating! Your feedback means a lot to us, reflecting our commitment to deliver an enjoyable experience. We trust your stay was restful and your encounters with our colleagues memorable. We sincerely look forward to hosting you again during your next visit to Key West!
door een geverifieerde reiziger
Geplaatst op 16 apr. 2024
Price, service and parking
Opmerking van Hotelbeheer
16 apr. 2024 door Customer ServiceHotelbeheer
Mariano, thank you for sharing your experience at DoubleTree by Hilton Grand Key Resort-Key West. We're pleased to know you found our services, pricing structure, and parking amenities commendable. It's a delight to have been your choice in Key West and we're already looking forward to your next visit.
door een geverifieerde reiziger
Geplaatst op 12 apr. 2024
Helpful staff.
Opmerking van Hotelbeheer
14 apr. 2024 door Customer ServiceHotelbeheer
Thank you for taking the time to share this lovely review, Charyce!We're so glad to know you had such an enjoyable experience with us at DoubleTree by Hilton Grand Key Resort-Key West. We're also thrilled you enjoyed our central location and proximity to so many of the city's best attractions. We'd love to host you again so we can share yet another unforgettable experience with you!Come visit us again soon!
door een geverifieerde reiziger
Geplaatst op 10 apr. 2024
Pool area was beautiful and very clean. Large area with plenty of chairs and a large poolside bar. The property is very dated, but we were told the entire property will be undergoing a renovation very soon. This time next year it will probably earn 5 stars but currently rooms are dark and dated. Location is right next to the airport so you do hear the planes. It is not located near downtown but the hotel does run an hourly shuttle. We had rental car and parking was free, which is a huge plus.
Opmerking van Hotelbeheer
11 apr. 2024 door Customer ServiceHotelbeheer
Robyn, it's terrific to hear that you appreciated our well-maintained pool area and ample seating, along with the added convenience of our poolside bar. We take your constructive feedback about the style of the resort seriously and we're excited about the forthcoming updates to modernize and brighten our spaces. The close proximity to the airport may bring some noise but our scheduled shuttle service and complimentary parking are in place for the convenience of our guests, like you. We truly look forward to your next stay after our renovation, when we expect to fully meet your expectations.
