Op basis van 979 geverifieerde beoordelingen

4,5 / 5
83% van onze gasten beveelt dit aan
4,7 Hygiëne kamer
4,5 Service & personeel
4,6 Comfort kamer
4,6 Staat hotel
Geverifieerde beoordelingen van Expedia
5 / 5
door een geverifieerde reiziger

Paradijs

Geplaatst op 17 jun. 2022 op Hotels
Dit is serieliknande het paradijs! Ruime losstaande bungalows, prima service schitterende omgeving. Werkelijk fantastisch, ook het eten was top. Aparte mogelijkheden voor veganisten
Opmerking van Hotelbeheer
19 jun. 2022 door Management TeamHotelbeheer
Beste Jildou, Bedankt dat je de tijd hebt genomen om opmerkingen te plaatsen en waardeer je waardevolle feedback met betrekking tot je recente verblijf in SAii Phi Phi Island Village. Ik ben blij dat je een levendige vakantie hebt beleefd in ons resort en we hopen je snel weer te mogen verwelkomen. Eerlijk, Wanlob Hasalem Dienstdoende manager
2 / 5
door een geverifieerde reiziger

Geplaatst op 10 nov. 2019
Opmerking van Hotelbeheer
10 nov. 2019 door Karin Jongman, Resort ManagerHotelbeheer
Dear Guest, I am sorry you did not enjoy your stay with us. It would have been great to receive your feedback. Best regards, Karin Jongman Resort Manager
5 / 5
door een geverifieerde reiziger

Geplaatst op 16 apr. 2019
Opmerking van Hotelbeheer
17 apr. 2019 door Chao TreenawongHotelbeheer
Dear valued guest, Thank you so much for taking the time to share with us about your stay here at Phi Phi Island Village Beach Resort. I am delighted to know that you enjoyed your stay at the hotel and benefited from our facilities. Thank you for your feedback. It means a lot as it assists us to improve our services for all our guests so thank you once again. We are looking forward welcoming you again soon. Best regards, Genral Manager
5 / 5
door een geverifieerde reiziger

Geplaatst op 10 mrt. 2019
Opmerking van Hotelbeheer
1 apr. 2019 door Karin Jongman, Resort ManagerHotelbeheer
Dear Guest, thank you for the great feedback, much appreciated that you made the effort to let us know that you enjoyed the hotel. Best regards, Karin Jongman Resort Manager
2 / 5
door een geverifieerde reiziger

Geplaatst op 3 jan. 2019
Prijs kwaliteit niet in verhoudingen Slecht engelse taal
Opmerking van Hotelbeheer
4 jan. 2019 door Chao TreenawongHotelbeheer
Dear Value Guest, Warm greetings and thank you for having chosen Phi Phi Island Village Beach Resort as the hotel of choice for your recent stay. I appreciate you taking the time to share your review with us . I am delighted to hear that you like our property and all other facilities that we have here for you to enjoy in and around the resort. Regarding the high prices here at the hotel. It is due to the fact that we need to collect fresh food supply to the main land daily which makes it very costly for the hotel .However, please accept my sincerest apologies for the area where you feel we fell short. Our aim is to do our best to make our guest leave the resort with good memories. Your feedback is appreciated as it assists us to improve our services to all our guests so thank you once again. We look forward to welcoming you back again in the very near future. With best regards, General Manager
5 / 5
door een geverifieerde reiziger

Geplaatst op 13 nov. 2018
Opmerking van Hotelbeheer
13 nov. 2018 door Chao TreenawongHotelbeheer
Dear valued guest, Thank you so much for taking the time to share your review with us re your stay here at Phi Phi Island Village Beach Resort. I am delighted to know that you enjoyed your stay at the hotel and all other facilities that were there for you to enjoy, in and around the hotel. Thank you for your feedback. It means a lot to us as it assists us to improve our services to all our guests, so thank you once again. We looking forward welcoming you back again in the near future. With best regards, General Manager.
4 / 5
door een geverifieerde reiziger

Paradise Prison

Geplaatst op 3 okt. 2017 op Hotels
Resort looks very nice. Bad thing is that its far away from the center. Only way to go to the center is by boat, and after 4h its very expensive. In the evening you are paying around 1200/1500 bath for one way.
1 / 5
door een geverifieerde reiziger

Geplaatst op 29 apr. 2024
During our three-night stay for a party of five, we primarily dined and enjoyed the hotel's amenities. The rooms and beach were delightful, although the location is somewhat secluded, requiring a 20-30 minute journey by tail boat to Phi Phi Town. However, our check-out experience was awful. We discovered significant discrepancies in our final bill, with thousands of Bahts erroneously added and our receipts mixed up with others, bearing different signatures. Despite our efforts to rectify the situation, the initial response from the staff was disappointing, even resorting to threats of involving security and police. It took considerable time for the hotel to acknowledge their errors, including different signatures and additional charges on our bill. We found that we were overcharged by 10,000 Baht which is not a small amount at all. If we hadn’t checked our receipts and went along with the not so clear final bill we would have paid for things we did not have. Such service falls far short of even a one-star rating, let alone the expected five-star standard. This incident serves as a stark reminder to thoroughly review receipts, emphasizing the importance of vigilance beyond the final bill. In light of our experience, I advise caution in trusting this establishment. Absolutely appalling and just unacceptable service. PLEASE CHECK YOIR RECEIPTS WHEN CHECKING OUT. I would go as far as to say that they were trying to steal our money this way. I wonder how many people overpaid!
Opmerking van Hotelbeheer
30 apr. 2024 door SAii GURUHotelbeheer
Dear Yaren,Thank you for taking the time to share your detailed feedback regarding your recent stay at SAii Phi Phi Island Village. We're glad to hear that you enjoyed our rooms and beach, but deeply regret that your checkout experience was not only disappointing but distressing.The issues you encountered with your bill are concerning and absolutely not reflective of the high standards of integrity and transparency we strive to uphold. We sincerely apologize for the errors in your billing and the unacceptable way in which it was initially handled by our staff. Resorting to threats of involving security is not in line with our values, and we are addressing this behavior immediately to ensure it does not happen again.Please rest assured that we are taking your feedback seriously and are conducting a thorough review of our billing processes to correct these failures and prevent future occurrences. Our goal is to ensure that all charges are transparent and accurate, and that all our guests feel safe and respected when resolving any issues.Your experience serves as a critical reminder of our need to continually train our staff and improve our systems. We are committed to making the necessary changes to regain the trust of our guests and ensure that our service is worthy of the five-star standard we claim.We understand if you choose not to return, but we sincerely hope to have another opportunity to restore your faith in our hotel. If there’s anything further we can do to assist you, please do not hesitate to contact us directly.Thank you again for your vigilance and for bringing these issues to our attention.SAii for now,Wanlob HasalemSAii GURU
5 / 5
door een geverifieerde reiziger

Geplaatst op 26 apr. 2024
The SAII village was a 2 night stay as part of our honeymoon trip to Phi Phi. On arrival, we had our luggage taken care of, sat in reception with a fresh pineapple juice drink and a cold towel (lovely after the boat ride over). From here we checked in and a member of staff sat with us in the lobby and explained where everything is, got us to download the SAII village app on our phones (which is amazing, allows you to do everything via the app, ordering fresh towels, room service and even ordering a buggy to take you around). We then got taken to our room via a buggy and showed around our room. The room was a Deluxe Garden King Villa, the cool air-con was heaven, the room and shower facilities were great! The resort itself is easily walkable, the pools are more than big enough and plenty of loungers either around the pool or facing the beach for most of the day. The food was amazing on-site too, probably more pricier than anywhere we’ve been currently (expected). We had the most amazing 2 nights here and the staff were so polite and friendly. We got the SAII Village boat (which was arranged for us) back to Tonsai Pier to catch our Ferry back to Phuket. Would highly recommend this place and me and my wife have already spoke about returning.
Opmerking van Hotelbeheer
26 apr. 2024 door SAii GURUHotelbeheer
Dear Ryan,Thank you for choosing SAii Phi Phi Island Village for your honeymoon and for sharing such a delightful review! We are thrilled to hear that your stay was nothing short of amazing. It sounds like your arrival and check-in experience set a fantastic tone for your visit, and we're glad that our SAii Village app enhanced your experience by adding convenience and comfort to your stay.It's wonderful to know that the Deluxe Garden King Villa provided a cool and comfortable retreat, and that you found our resort's amenities, including the pools and food, to your liking. We strive to ensure that every guest, especially our InSAiiders like yourself, enjoys a seamless and enjoyable experience, and it's heartwarming to hear such positive feedback about our staff's politeness and friendliness.We appreciate your recommendation and are delighted that you and your wife are already considering a return visit. We look forward to welcoming you back to SAii Phi Phi Island Village, where we hope to make your next stay even more memorable.SAii for now,Wanlob HasalemSAii GURU
4 / 5
door een geverifieerde reiziger

Geplaatst op 20 apr. 2024
Loved the traditional huts was very peaceful however some areas like the fun pool need some TLC tiles missing causing sharp edges etc
Opmerking van Hotelbeheer
21 apr. 2024 door SAii GURUHotelbeheer
Dear Kimberley,Thank you for your feedback about your stay at SAii Phi Phi Island Village. We're delighted to hear that you loved the traditional huts and found your stay peaceful. It’s great that these aspects of our resort provided you with a serene experience.We appreciate your comments regarding the condition of the fun pool. The safety and comfort of our guests are our top priorities, and we take your observation about the missing tiles and sharp edges very seriously. Rest assured, we will address these issues promptly to ensure a safer and more enjoyable environment for all our guests.Thank you once again for helping us improve our services. We hope to have the pleasure of welcoming you back, providing not only a peaceful but also a perfectly safe and comfortable experience.SAii for now,Wanlob HasalemSAii GURU
Terug naar hotelpagina 1 - 10 van 979 beoordelingen Volgende