Geplaatst op 29 apr. 2024
During our three-night stay for a party of five, we primarily dined and enjoyed the hotel's amenities. The rooms and beach were delightful, although the location is somewhat secluded, requiring a 20-30 minute journey by tail boat to Phi Phi Town. However, our check-out experience was awful. We discovered significant discrepancies in our final bill, with thousands of Bahts erroneously added and our receipts mixed up with others, bearing different signatures. Despite our efforts to rectify the situation, the initial response from the staff was disappointing, even resorting to threats of involving security and police. It took considerable time for the hotel to acknowledge their errors, including different signatures and additional charges on our bill. We found that we were overcharged by 10,000 Baht which is not a small amount at all. If we hadn’t checked our receipts and went along with the not so clear final bill we would have paid for things we did not have. Such service falls far short of even a one-star rating, let alone the expected five-star standard. This incident serves as a stark reminder to thoroughly review receipts, emphasizing the importance of vigilance beyond the final bill. In light of our experience, I advise caution in trusting this establishment. Absolutely appalling and just unacceptable service. PLEASE CHECK YOIR RECEIPTS WHEN CHECKING OUT. I would go as far as to say that they were trying to steal our money this way. I wonder how many people overpaid!
Opmerking van Hotelbeheer
30 apr. 2024 door SAii GURUHotelbeheer
Dear Yaren,Thank you for taking the time to share your detailed feedback regarding your recent stay at SAii Phi Phi Island Village. We're glad to hear that you enjoyed our rooms and beach, but deeply regret that your checkout experience was not only disappointing but distressing.The issues you encountered with your bill are concerning and absolutely not reflective of the high standards of integrity and transparency we strive to uphold. We sincerely apologize for the errors in your billing and the unacceptable way in which it was initially handled by our staff. Resorting to threats of involving security is not in line with our values, and we are addressing this behavior immediately to ensure it does not happen again.Please rest assured that we are taking your feedback seriously and are conducting a thorough review of our billing processes to correct these failures and prevent future occurrences. Our goal is to ensure that all charges are transparent and accurate, and that all our guests feel safe and respected when resolving any issues.Your experience serves as a critical reminder of our need to continually train our staff and improve our systems. We are committed to making the necessary changes to regain the trust of our guests and ensure that our service is worthy of the five-star standard we claim.We understand if you choose not to return, but we sincerely hope to have another opportunity to restore your faith in our hotel. If there’s anything further we can do to assist you, please do not hesitate to contact us directly.Thank you again for your vigilance and for bringing these issues to our attention.SAii for now,Wanlob HasalemSAii GURU