Op basis van 1.156 geverifieerde beoordelingen
4,0 Hygiëne kamer
4,0 Service & personeel
3,7 Comfort kamer
3,7 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger uit Pleasanton
Geplaatst op 20 mei 2024
I love this place. Always super clean, great staff, pet friendly and nice rooms.
Opmerking van Hotelbeheer
21 mei 2024 door C. RuizHotelbeheer
Dear Guadalupe, Thank you for your kind words! We're delighted to hear that you love our hotel and appreciate our cleanliness, great staff, pet-friendly policy, and nice rooms. Your positive feedback motivates us to keep up the high standards. We look forward to welcoming you and your furry friends back soon!
door een geverifieerde reiziger
Geplaatst op 19 mei 2024
I booked a king bed and I had two beds!
Opmerking van Hotelbeheer
20 mei 2024 door Branden Williams, Assistant Front Office Manager.Hotelbeheer
Dear Mandi, thank you so much for taking the time to leave a review. We truly appreciate your feedback. We sincerely apologize for the unforeseen circumstances, you were placed in a double bedroom instead of the king bedroom you booked. We understand this unexpected change could have been frustrating, and we take full responsibility for the inconvenience it caused. We want to assure you that if you choose to rebook with us in the future, we will ensure you receive the proper room type you reserve. Thank you again for your business, and we hope to welcome you back soon.
door een geverifieerde reiziger
Geplaatst op 19 mei 2024
I love staying at the line . It’s our go to when visiting the area .
Opmerking van Hotelbeheer
21 mei 2024 door Branden Williams, Assistant Front Office Manager.Hotelbeheer
Dear Janette, thank you so much for taking the time to leave such a fantastic review. We're absolutely thrilled to hear that The Line is your hotel of choice when you're in Koreatown. It truly means the world to us to know that you enjoy your stays here and consider us your home away from home. Your loyalty is incredibly valuable to us, and we strive to make every stay exceptional. We're so glad we were able to live up to your expectations on this visit.Thank you again for staying with us. We look forward to welcoming you back again soon.
door een geverifieerde reiziger
Geplaatst op 18 mei 2024
Good but a bit noisy
Opmerking van Hotelbeheer
21 mei 2024 door C. RuizHotelbeheer
Dear JunHong,Thank you for your feedback. We're glad to hear you had a good stay overall, but we're sorry that noise was an issue. We are always looking for ways to improve, and your comments will help us address this concern. We hope to have the opportunity to provide you with a quieter and even more enjoyable stay in the future.
door een geverifieerde reiziger
Geplaatst op 17 mei 2024
Very nice hotel in a good location and reasonably priced for LA. Great breakfast!
Opmerking van Hotelbeheer
21 mei 2024 door C. RuizHotelbeheer
Dear John,Thank you for your wonderful review! We're pleased to hear that you enjoyed our hotel's location, pricing, and especially our breakfast. It's great to know we could provide you with a positive experience in LA. We hope to see you again soon!
door een geverifieerde reiziger
Geplaatst op 17 mei 2024
We can clearly hear the noise from the next door. And it was so loud and it continued till 4am.
Opmerking van Hotelbeheer
21 mei 2024 door C. RuizHotelbeheer
Dear Yuejia,We sincerely apologize for the inconvenience you experienced due to the noise. Your comfort is our top priority, and we're sorry we fell short during your stay. We will address this issue. Please contact us if you choose to stay with us again so we can make special arrangements to provide you with a quieter room. Thank you for bringing this to our attention
door een geverifieerde reiziger
Geplaatst op 13 mei 2024
Really lovely hotel and great location for exploring LA! Restaurant is pricey but staff are really nice and attentive.
Opmerking van Hotelbeheer
15 mei 2024 door Branden Williams, Assistant Front Office Manager.Hotelbeheer
Dear Mehr, thank you so much for taking the time to leave a review. We're thrilled you enjoyed the convenient location of our hotel and had positive interactions with our staff. We strive to provide excellent service, so their attentiveness is wonderful to hear. We understand your concerns about the restaurant prices. We appreciate your feedback and do try to offer a variety of affordable menu options alongside some specialty items. We're always looking for ways to improve, so your input is valuable. Thank you again for choosing us. We look forward to welcoming you back in the future.
door een geverifieerde reiziger
Geplaatst op 12 mei 2024
Great staff, fair cost, my only criticism is the antiquated technology in the rooms - the tv, plugs, radio etc, very dated. Also, I would be nice if food and drinks were available more often at the pool, especially on hot days.
Still, great value, caring staff and my go to in K Town when I’m visiting
Opmerking van Hotelbeheer
13 mei 2024 door Branden Williams, Assistant Front Office Manager.Hotelbeheer
Dear Jesse, thank you for taking the time to leave a review. We're thrilled that you had a great overall stay and especially appreciate you highlighting our amazing staff. They truly go the extra mile to ensure our guests have a wonderful experience. We truly value your feedback about the poolside service. Currently, we offer poolside food and drink service on weekends only. We understand this may not have been ideal during your stay, and we're happy to share that we have plans to expand the poolside service to include weekdays in the near future. We sincerely apologize that the outlets and appliances in your room did not meet your standards. Your comments will be taken into consideration as we plan for future improvements to ensure our rooms meet the needs of our guests. Thank you again for your loyalty to our hotel. We truly appreciate you choosing us, and hope to welcome you back soon.
door een geverifieerde reiziger
Geplaatst op 12 mei 2024
Clean but too noisy outside at night.
Opmerking van Hotelbeheer
13 mei 2024 door Branden Williams, Assistant Front Office Manager.Hotelbeheer
Dear Cheng, thank you so much for your review. We're thrilled to hear you found our hotel impeccably clean. We take great pride in maintaining a clean and comfortable environment for all guests. We understand your concerns about the outside noise. We apologize for any disruption this may have caused. We're currently in the process of installing soundproof windows in all rooms to significantly reduce outside noise and create a more peaceful atmosphere. Thank you again for choosing us for your stay. We truly appreciate your feedback and hope to welcome you back soon.
door een geverifieerde reiziger
Geplaatst op 9 mei 2024
Had a great stay !!!
Opmerking van Hotelbeheer
10 mei 2024 door JPHotelbeheer
Gabriela,We're happy to hear that you had great stay,see you on your future stay.
