Op basis van 995 geverifieerde beoordelingen
4,2 Hygiëne kamer
4,2 Service & personeel
4,2 Comfort kamer
4,1 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 20 mei 2024
The grounds of this property were fantastic.
The main area indoors were a bit aged.
Opmerking van Hotelbeheer
21 mei 2024 door Shantal Hotelbeheer
Thank you for your feedback and for staying with us. Hope to see you again soon.
door een geverifieerde reiziger
Geplaatst op 20 mei 2024
The rooms are dirty and very old. They have a very bad odor. Smells horrible inside the rooms. The man who helped us at valet was very rude to my 4 year old. Stayed one night from Sunday to Monday the steakhouse was closed which was a huge disappointment. Had dinner at Vue, had reservations at 7pm didn’t get seated until 745. It took another 20 mins before staff came by for drink order and another 30 minutes for food order. Food was horrible sent back two orders of fish because it was underdone. Overall terrible experience from start. Valet man just rude and unprofessional, rooms smelled gross and the food was bad.
Opmerking van Hotelbeheer
21 mei 2024 door Shantal Hotelbeheer
Thank you for your feedback and I am very sorry that your stay did not go as expected. I would love to hear more regarding your issues, I will reach out to you directly so we can discuss and see how we can make our errors right.
door een geverifieerde reiziger
Geplaatst op 6 mei 2024
Opmerking van Hotelbeheer
7 mei 2024 door MarinaHotelbeheer
Thank you for taking the time to rate our property. We strive to ensure that all of our guests have the most enjoyable of stays and when we fall short of that promise, we utilize their feedback as a training opportunity for our associates and leaders. We apologize for your staying being less than pleasant. If your schedule allows we would welcome the opportunity to obtain additional details on what could’ve been done to ensure your time with us was exceptional. Please let me know the best way to contact you or you may contact me at your convenience. We can be reached at 760-438-9111 Looking forward to connecting with you. Warm regards and sincere apologies
door een geverifieerde reiziger
Geplaatst op 3 mei 2024
Great service, with one exception at our initial seating in the bar where it took too long for our server to acknowledge us and take our order. Amazing team on both shifts for the front desk and Kidtopia. Awesome family pools and water slide options. Delicious food, reasonable value. Cocktails are a bit pricey. Did not get a chance to golf this time, but the course looks to be in great shape.
Opmerking van Hotelbeheer
3 mei 2024 door Shantal ZimichiHotelbeheer
Thank you so much for your feedback. We will ensure to inform our FB team of your initial waiting time. I am glad that this did not affect the rest of your stay. Looking forward to your return.
door een geverifieerde reiziger
Geplaatst op 8 apr. 2024
Opmerking van Hotelbeheer
10 apr. 2024 door MichelleHotelbeheer
Thank you for staying with us. We greatly appreciate your feedback and look forward to welcoming you back!
door een geverifieerde reiziger
Geplaatst op 8 apr. 2024
Great place for a family. I with the arcade was a bit bigger and more games.
Opmerking van Hotelbeheer
8 apr. 2024 door Dana Said Hotelbeheer
Thank you so much for your feedback ! We hope to see you soon !
door een geverifieerde reiziger
Geplaatst op 6 apr. 2024
Opmerking van Hotelbeheer
7 apr. 2024 door MichelleHotelbeheer
Thank you for staying with us. We hope you enjoyed your stay and will give us another chance in the future!
door een geverifieerde reiziger
Geplaatst op 27 mrt. 2024
This property is good but needs some updating. Our room had fogged glass in the French doors to the patio and the doors were in poor shape. I can only assume that most doors on the other rooms are more or less the same.
Opmerking van Hotelbeheer
27 mrt. 2024 door Marina - Assistant Front Office ManagerHotelbeheer
Dear Jeff, Thank you for taking the time to complete the survey regarding your recent stay Omni La Costa Resort and Spa. Your business is very important to us and we value your feedback. Rest assured that we have taken your feedback and shared it with the according departments. Thank you again we hope you will come back and see us again soon!
door een geverifieerde reiziger
Geplaatst op 17 mrt. 2024
First time at Omni La Costa; but, not the first time to this area of Carlsbad, Ca. Room decor was up-to-date; but the wing was an older building. Walls between units are thin. Still had a solid nights sleep each night. You will be charged $40-60/night for parking on the property. Street parking is scarce and discouraged. I don’t like this practice. Parking should be included.
Opmerking van Hotelbeheer
17 mrt. 2024 door Dana Said Hotelbeheer
Thank you for this feedback! We aspire daily to serve our guests up to the highest standards. We look forward to seeing you soon!
door een geverifieerde reiziger
Geplaatst op 4 mrt. 2024
Service staff was excellent and attentive and enthusiastic. Room was nice, but being given a room overlooking the parking lot when the resort appeared largely empty was a minus. Would definitely return when there’s hopefully better weather!
Opmerking van Hotelbeheer
4 mrt. 2024 door Dana Said Hotelbeheer
Thank you for your feedback ! We will take it into consideration to improve, however we are glad you enjoyed your stay and hope to see you soon !
