Op basis van 3.228 geverifieerde beoordelingen
4,3 Hygiëne kamer
4,2 Service & personeel
4,2 Comfort kamer
4,1 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 6 mei 2024
Pushy time sharing sales people at this property. Cleaning of our room was only done once in 9 days. Its planned NOT daily but 3 times but 2 times we were sleeping (10 AM) and rescheduling was impossible. Unfriendly staff. Cheap for location but you get what you pay for.
Opmerking van Hotelbeheer
8 mei 2024 door Polo Towers Team,Hotelbeheer
We set a high standard for ourselves, and we’re so sorry to hear that we missed the mark while you were with us and that our standards were not met. Thank you for your feedback and we hope for a second chance at making it right the next time you visit Hilton Vacation Club Polo Towers Las Vegas.
door een geverifieerde reiziger
Geplaatst op 11 dec. 2023
Het hotel en de locatie is prima. Voor het hotel is een bouwplaats. Jammer is alleen dat we $127,- extra hotelkosten moesten betalen.
Opmerking van Hotelbeheer
13 dec. 2023 door NikiHotelbeheer
Thank you for your feedback and 4-star rating! We hope to provide you with a 5-star experience on your next visit.
door een geverifieerde reiziger
Geplaatst op 9 aug. 2023
Everything was fine
Opmerking van Hotelbeheer
10 aug. 2023 door JVHotelbeheer
Thank you for your positive feedback! We hope to provide you with another amazing experience on your next visit.
door een geverifieerde reiziger
Geplaatst op 10 mei 2024
excelent
door een geverifieerde reiziger
Geplaatst op 10 mei 2024
we were looking for nothing but a quiet and peaceful place for my family to relax in Las Vegas but this place turn out to be the worst after all. The construction site is noisy start from 6am all the way to 12 am!!! The balcony glass is so thin that I feel like I live right at the street. Couldn’t sleep at all. I report to the hotel they just said it’s not their fault that the construction going on. Well the poor sound proof is, and there is no makeup to the guest at all too.
door een geverifieerde reiziger
Geplaatst op 10 mei 2024
We were not informed at reception about the fact that the rooms were not serviced everyday we were there for 7 nights and they serviced our room once. I think you could ring and request extra towels etc but we were not told about it and there was no info in the room to explain anything.
door een geverifieerde reiziger
Geplaatst op 9 mei 2024
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Opmerking van Hotelbeheer
10 mei 2024 door Polo Towers Team,Hotelbeheer
Thank you for staying at Polo Towers, hope to welcome you back soon.
door een geverifieerde reiziger
Geplaatst op 9 mei 2024
I was very disappointed because no came into clean the room except one day out of the 8 days I was stay at the hotel. I would like for the be clean every day.
That made very dissatisfied of the cleaning staff.
Opmerking van Hotelbeheer
10 mei 2024 door Polo Towers Team,Hotelbeheer
Thank you for taking the time to share comments about your recent stay with us at Polo Towers. We regret to hear and extend our apologies for the less than satisfactory guest service you received. Our team will absolutely learn from your constructive feedback and use it to improve moving forward.
door een geverifieerde reiziger
Geplaatst op 9 mei 2024
Quiet. Nice staff, family friendly
Opmerking van Hotelbeheer
10 mei 2024 door Polo Towers Team,Hotelbeheer
Thank you for staying at Polo Towers, hope to welcome you back soon.
door een geverifieerde reiziger
Geplaatst op 9 mei 2024
great location in the center of Strip. It’s perfect for family with kitchen and connected units. Current construction noise can be a problem for light sleepers.
Opmerking van Hotelbeheer
10 mei 2024 door Polo Towers Team,Hotelbeheer
Thank you for staying at Polo Towers, hope to welcome you back soon.
