Op basis van 980 geverifieerde beoordelingen

4,5 / 5
91% van onze gasten beveelt dit aan
4,7 Hygiëne kamer
4,6 Service & personeel
4,4 Comfort kamer
4,4 Staat hotel
Geverifieerde beoordelingen van Expedia
5 / 5
door een geverifieerde reiziger

Geplaatst op 18 sep. 2023
Good
Opmerking van Hotelbeheer
20 sep. 2023 door Andras JeremiasHotelbeheer
Dear Konstantinos, Thank you for taking the time to provide feedback from your stay and I am delighted to see you had such a memorable experience with us. I do hope we have the opportunity to welcome you back in the future. Warm regards, Andras JeremiasGuest Experience Manager
5 / 5
door een geverifieerde reiziger uit amsterdam

Geweldig hotel. Super locatie

Geplaatst op 12 jun. 2018
Hotel met geweldige gastvrijheid. Ligt in rustige straat maar heek centraal gelegen. Goede gym en zwembad. Super ontbijt
5 / 5
Aanbevolen
voor Iedereen
door een geverifieerde reiziger uit Rotterdam

Hotel ligt lekker centraal.

Geplaatst op 10 mei 2016
Geweldig hotel om Londen te bezoeken. Van alle gemakken voorzien en centraal gelegen.
4 / 5
door een geverifieerde reiziger

Deze reiziger gaf alleen een score Geplaatst op 1 jan. 2016 op Hotels
5 / 5
door een geverifieerde reiziger

Geplaatst op 26 apr. 2024
Nice hotel in an amazing location. Staff was great as well
4 / 5
door een geverifieerde reiziger

Deze reiziger gaf alleen een score Geplaatst op 21 apr. 2024
4 / 5
door een geverifieerde reiziger

Geplaatst op 20 apr. 2024
The property itself is great, super location in the hip neighbourhood of Marylebone, within walking distance of Mayfair and Soho. I have stayed here before and liked it. They have a real gym with a large indoor pool, cardio, weights, cross-fit and much more. A nice bar although they seem short staffed, and a good breakfast restaurant, though they sometimes don't quite get your order right, both of which for a 5 star property, should not be a problem. My room was nice, real king size bed, and I love the small bottle of milk for my coffee in the room, and a proper selection of coffee (and enough of it). However the room was very noisy, no soundproofing, almost as if people was in your room as they walked by. Also, the front office crew is not alway very helpful, not 5 star service.
Opmerking van Hotelbeheer
20 apr. 2024 door Anna GuadagnoHotelbeheer
Dear Kristian,Thank you for taking the time to share your detailed feedback. We are pleased to hear that you appreciate our great location in the vibrant neighborhood of Marylebone, and that you enjoyed our facilities, including our gym and indoor pool.It is wonderful to know that you liked your room, the king-size bed, and the thoughtful amenities provided. We take note of your comments regarding the bar service and breakfast restaurant, and we apologise for any inconvenience caused. Rest assured, we will address these areas to ensure a more consistent experience for our guests.We are sorry to hear about the noise from outside your room. We understand how important a peaceful environment is for a comfortable stay, and we will look into ways to improve this aspect. If you will be staying with us in the future, we can have a look into a different area of the hotel to provide a quieter room. Furthermore, we regret to learn that our front office team did not meet your expectations in terms of service. We strive to provide a high standard of hospitality, and we will address this feedback with our team to ensure better service in the future.We truly value your loyalty as a returning guest, and we hope to have another opportunity to better serve you and exceed your expectations during your next visit to London.Kind regards Anna Guadagno Duty Manager
5 / 5
door een geverifieerde reiziger uit Peterborough

Geplaatst op 19 apr. 2024
Friendly staff. Great location
Opmerking van Hotelbeheer
20 apr. 2024 door Anna GuadagnoHotelbeheer
Dear Christopher,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our staff friendly and enjoyed our great location!Our team takes pride in providing exceptional service, and it is wonderful to know that our efforts were appreciated during your stay. We are also pleased that our location added value to your experience.We hope to have the pleasure of welcoming you back soon.Warm regardsAnna Guadagno Duty Manager
5 / 5
door een geverifieerde reiziger uit Missouri City

Geplaatst op 13 apr. 2024
Nice
Opmerking van Hotelbeheer
15 apr. 2024 door Blessing Oyewumi, Guest Experience Executive Hotelbeheer
Dear Yamil,Thank you for your lovely comment following your recent stay with us and we are delighted to know that everything went well during your visit to us. We look forward to having another opportunity of welcoming you back in the future.Kind regards,
5 / 5
door een geverifieerde reiziger

Geplaatst op 10 apr. 2024
I have been to London many times and never found a hotel I would return to until now.
Opmerking van Hotelbeheer
12 apr. 2024 door Blessing Oyewumi, Guest Experience Executive Hotelbeheer
Dear Emily,Thank you for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had a pleasant stay with us. It is always our goal to provide our guests with exceptional service and a memorable experience, and we are delighted that we could meet your expectations. We are glad to know that you enjoyed your time at our hotel, and we cannot wait to welcome you back for another fantastic stay in the future. If there is anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Thank you again for choosing to stay with us. We look forward to hosting you again soon.Kind regards,
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