Op basis van 832 geverifieerde beoordelingen

3,9 / 5
82% van onze gasten beveelt dit aan
4,4 Hygiëne kamer
4,2 Service & personeel
3,8 Comfort kamer
4,0 Staat hotel
Geverifieerde beoordelingen van Expedia
3 / 5
door een geverifieerde reiziger uit Utrecht

Gunstige locatie

Geplaatst op 9 aug. 2015
Voordelen: De locatie was gunstig en de kamer redelijk ruim.
Nadelen: De communicatie vooraf had beter gekund/ gemoeten. Als iets niet aanwezig is, meld dat dan, zodat de klant desgewenst een andere keus kan maken.
Locatie: Je zit dicht bij Hollywood Boulevard/ Rodeo Drive.
We hadden gevraagd om een rustige kamer met twee bedden op de hoogste verdieping, maar bij aankomst werd ons verteld dat op de bovenste verdieping alleen kamers waren met één tweepersoonsbed. De kamer die we kregen was direct achter de receptie - waarvan we de muziek konden horen - en de trap naar de bovenverdieping. Pal vóór het gedeeltelijk ondoorzichtige raam stond een restauranttafel, die ons overigens minder hinder heeft bezorgd dan gevreesd, maar dat was geen verdienste van het hotelpersoneel.
4 / 5
door een geverifieerde reiziger

Deze reiziger gaf alleen een score Geplaatst op 18 apr. 2024
5 / 5
door een geverifieerde reiziger

Geplaatst op 8 apr. 2024
Opmerking van Hotelbeheer
9 apr. 2024 door Luis Bautista Hotelbeheer
Dear guest, thank you kindly for taking the time to share your experience with us. I am thrilled to hear that your stay at Palihotel Melrose was a lovely one. We can't wait to welcome you back at your home away from home. Fondly, Luis Bautista
4 / 5
door een geverifieerde reiziger

Geplaatst op 29 mrt. 2024
This is a good place to stay for a couple of nights. If it's longer it may not be as comfy. There's no closet so no drawers to put your personal items (just a wicker basket). It's not sound proof (a neighbor was playing loud music late, but I called front desk and they dealt with it immediately which was great response). Sorry, if you want to party, this is LA, find yourself a bar or club. I liked the balcony, although not much of a view I enjoyed sitting outside in the morning or being able to open the sliding glass door to get fresh air in. it's facing a quiet street. The room was hot (and I usually don't turn the air con down). I can't imagine anybody who likes cold rooms to be comfortable. Their unit controls a few rooms at a time so they only just barely turned it on for a little bit then off again. I was in there in January so I was ok but it was uncomfortably hot at times. The free morning coffee is unpredictable. I don't think they offer it on the weekend for some strange reason. It is a very pretty hotel, I loved the lobby and the special details in the room. The restaurant downstairs offers delicious breakfasts, it's convenient for a bite before heading out.
Opmerking van Hotelbeheer
2 apr. 2024 door Hotel ManagementHotelbeheer
Dear Patricia, Thank you for sharing your feedback about your recent trip, We are happy to hear you were able to enjoy your terrace with your morning coffee. Our complimentary coffee is available everyday from 6AM-8AM, The restaurant open at 8AM and coffee is available all day through them. We apologize for the noise disruptions during your stay and regret any inconvenience caused. We're actively addressing these issues to enhance our guests' comfort. Your feedback is invaluable to us, and we will certainly look into ways to improve the comfort and convenience of our guests in the future. Once again, we apologize for any inconvenience caused and appreciate your understanding. We hope to have the opportunity to welcome you back and provide you with a more satisfactory stay. Warm regards, Luis Bautista Hotel Manager
5 / 5
door een geverifieerde reiziger

Geplaatst op 17 mrt. 2024
No control of AC. Central Air without individual control.
Opmerking van Hotelbeheer
20 mrt. 2024 door Luis Bautista Hotelbeheer
Dear Kenneth,Thank you for taking the time to share your feedback regarding your recent stay booked through Expedia. We sincerely apologize for any inconvenience you experienced with the air conditioning during your time with us.Your feedback is invaluable to us, and we will certainly look into ways to improve the comfort and convenience of our guests in the future.Once again, we apologize for any inconvenience caused and appreciate your understanding. We hope to have the opportunity to welcome you back and provide you with a more satisfactory stay.Warm regards,Luis Bautista Hotel Manager
1 / 5
door een geverifieerde reiziger

Deze reiziger gaf alleen een score Geplaatst op 16 mrt. 2024
3 / 5
door een geverifieerde reiziger

Geplaatst op 2 mrt. 2024
The entire building is controlled on one thermostat run. There is no way to control the temperature of your room. If someone calls the front desk and says it is cold, the entire building is blasted with heat, and vice versa. While there are multiple lights in the room, there are huge swaths of the room that get no light, making them very hard to see in. The restaurant attached changes its hours and its offering with no warning.
Opmerking van Hotelbeheer
6 mrt. 2024 door Luis Bautista Hotelbeheer
Dear Sarah,Thank you for taking the time to share your thoughts about your recent stay with us. We sincerely appreciate your feedback, as it allows us to identify areas for improvement and enhance the overall experience for our guests.We understand that the centralized thermostat system has been a source of inconvenience for you. We apologize for any discomfort this may have caused and assure you that we are actively looking into ways to address this concern, providing a more personalized and comfortable environment for our guests.Your mention of insufficient lighting in certain areas of the room is duly noted. Regarding the changes in the restaurant's hours and offerings, we apologize for any inconvenience this may have caused. We understand the importance of consistency and will work on providing better communication about any alterations to the restaurant services.We value your feedback tremendously, your satisfaction is our top priority, and we appreciate your understanding as we strive to create a more enjoyable stay for all our guests.Thank you for choosing our hotel, and we hope to have the pleasure of hosting you again, providing an improved and delightful experience.Warm regards,
5 / 5
door een geverifieerde reiziger

Geplaatst op 27 feb. 2024
Unique decor, very friendly staff, great location, and comfortable accommodations.
Opmerking van Hotelbeheer
27 feb. 2024 door Luis Bautista Hotelbeheer
Dear Monica,Thank you for taking the time to share your positive experience with us. It is our aim to provide a memorable and comfortable stay for our guests, and we're thrilled to have succeeded in your case. We look forward to welcoming you back in the future.Best regards,
5 / 5
door een geverifieerde reiziger

Geplaatst op 26 feb. 2024
Opmerking van Hotelbeheer
2 mrt. 2024 door Luis Bautista Hotelbeheer
Dear Brandon, thank you kindly for taking the time to share your experience with us. I am thrilled to hear that your stay at Palihotel Melrose was a lovely one. We can't wait to welcome you back at your home away from home. Fondly, Luis Bautista
5 / 5
door een geverifieerde reiziger

Geplaatst op 20 feb. 2024
Opmerking van Hotelbeheer
21 feb. 2024 door Luis Bautista Hotelbeheer
Dear Erin, thank you kindly for taking the time to share your experience with us. I am thrilled to hear that your stay at Palihotel Melrose was a lovely one. We can't wait to welcome you back at your home away from home. Fondly, Luis Bautista
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