Op basis van 428 geverifieerde beoordelingen
3,4 Hygiëne kamer
4,1 Service & personeel
3,6 Comfort kamer
3,2 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 20 feb. 2016 op Hotels
Prima hotel als je op doorreis bent, vriendelijk en behulpzaam personeel, schoon.
door een geverifieerde reiziger uit San Diego
Geplaatst op 1 mei 2024
Aretha at front desk - awesome.
Room cleaners - good job.
Room - clean, functional buy VERY OLD & disheveled. All lamp shades cracked, floor filthy, drapes old & dirty & didn’t close well, phone d if didn’t work, furniture old, walls dirty, ,mirror on bathroom door had big chunk cracked out of it.Could hear & slightly feel mattress springs.
Opmerking van Hotelbeheer
1 mei 2024 door ManagerHotelbeheer
Hello Mary T,Thank you for sharing your detailed feedback with us. We appreciate your recognition of Aretha and our housekeeping team. Please note that we have duly noted your comments about the room condition for our continual improvement efforts. We strive to provide a comfortable stay for all our guests.
door een geverifieerde reiziger
Geplaatst op 22 apr. 2024
Opmerking van Hotelbeheer
25 apr. 2024 door ManagerHotelbeheer
Hello Kenny,We are thrilled to hear that you enjoyed your stay with us! If you have any more feedback to share, please don't hesitate to contact us. We look forward to welcoming you back soon!
door een geverifieerde reiziger
Geplaatst op 16 apr. 2024
Very close to highway and busy road. Thought it was abandoned at first because there is no sign on building. Kitchen is closed to no breakfast even though advertised. Pool is also filled in with concrete. Check in was good but no one to check me out at 6:30AM and no instructions on how to check out or key card dropbox. Is actually a motel. Room very outdated (peeling paint, lamps broken or don't have lightbulbs). Overall would not stay again especially with so many other nicer properties nearby
Opmerking van Hotelbeheer
19 apr. 2024 door ManagerHotelbeheer
Hello Kat, We appreciate your feedback on your recent stay. We regret to hear that you were dissatisfied with aspects of your experience. Your observations will be shared with the team for further evaluation. We hope this does not deter you from possibly giving us another opportunity to exceed your expectations in the future.
door een geverifieerde reiziger
Geplaatst op 14 apr. 2024
Had a dog barking in next room more than half the night! People outside my door loud obnoxious till 4am no sleep woke up every hour to banging of doirs cars etc! Disabled van outside our door took 3 car spaces with people in it half the night Never afain I tell you 2 exits sooner much better!
Opmerking van Hotelbeheer
15 apr. 2024 door ManagerHotelbeheer
Hello Dawn, We regret to hear about the disruptions you faced during your stay. We value all feedback and appreciate you taking the time to share your experience. We suggest reaching out to our management team directly to address your concerns further. Thank you for bringing this to our attention, and we hope to have another opportunity to better serve you in the future.
door een geverifieerde reiziger
Geplaatst op 11 apr. 2024
The worst hotel I believe in the world. First I arrive at the hotel with my family around 4am assigned a room that had this weird smell, the sheets on the bed were stained and burns on the bed. I complained and was given a new room (the clerk said it was the "newly renovated room") the room smelled much better than the last but the bed looks like someone slept in it. (Gross). I complained again and the clerk said I'll give you two keys to two different rooms..the first looked and smell like the first room the second wasn't even cleaned there were furniture all out of order and the bed no sheets. I left and found the nearest hotel. Side note there was this creppyguy standing outside
Opmerking van Hotelbeheer
13 apr. 2024 door ManagerHotelbeheer
Hello Rafael,We apologize for the experience you had during your stay. We take guest feedback seriously to improve our services. Your concerns are noted and will be addressed with our team. Kindly contact our management directly for further assistance with your stay.
door een geverifieerde reiziger
Geplaatst op 28 mrt. 2024
All good!
Opmerking van Hotelbeheer
29 mrt. 2024 door ManagerHotelbeheer
Hello Patrice,We're delighted to hear you had a positive experience with us! Your feedback is valuable to us, and we appreciate you taking the time to share your thoughts. If you have any further comments or suggestions, please feel free to reach out to our management team. Thank you for choosing to stay with us!
door een geverifieerde reiziger
Geplaatst op 24 mrt. 2024
Two words: run down. Breakfast bar is under construction - which would have been nice to know when we reserved the room - the room phone was busted, shampoo looked used, front desk staff was unfriendly at check-in, little better when I had to walk down and get towels and more shampoo and soap. Super noisy all night long between hearing other rooms and the highway. And the toilet/tub room was tiny.
Opmerking van Hotelbeheer
24 mrt. 2024 door ManagerHotelbeheer
Hello Blake,We regret to hear about the inconveniences you experienced during your stay. Your feedback is important, and we will address these issues to improve the guest experience. We encourage guests to contact management directly so we can further assist with any concerns. Thank you for taking the time to share your thoughts with us.
door een geverifieerde reiziger
Geplaatst op 23 mrt. 2024
The website showed that there was breakfast included, but in reality they do not have breakfast, the sheets, the bathroom, the entire room were dirty.
Opmerking van Hotelbeheer
24 mrt. 2024 door ManagerHotelbeheer
Hello Yohancys,We appreciate your feedback and apologize for any inconvenience you experienced. Our team strives to provide accurate information online. Your concerns will be shared with the appropriate departments for further review and improvement. Thank you for bringing this to our attention.
door een geverifieerde reiziger
Geplaatst op 18 mrt. 2024
Unorganized and attitude
Opmerking van Hotelbeheer
19 mrt. 2024 door ManagerHotelbeheer
Hello Stephanie, We strive to provide excellent service and a positive experience for all our guests. Your feedback is valuable and will be shared with our team for improvement. Thank you for bringing this to our attention so we can address it appropriately.
