Geplaatst op 8 mei 2024
Location, location, location. Perfectly situated for exploring the city. The rooms are tired. A/C loud. Everything needs refreshing. We got locked out of our room - electronic key malfunctioned. Staff responded quickly. Door had to be pried open and we were assigned a new room. Swimming pool - definitely a plus. In general, staff were friendly and helpful. Good to have El Cardenal restaurant in the lobby.
Opmerking van Hotelbeheer
8 mei 2024 door Alejandra Gamboa Hotelbeheer
Dear Shachar Avichai, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Expedia. We are sorry to know this time we have not met your expectations. I have already forwarded your survey to my Director of Operations to follow up with the Maintenance Manager. In another hand, we are glad to read our services were up to your expectations. Please, if you consider giving us an opportunity to make it right, do not hesitate to contact us; we will thrill to have you again with us and offer you a better experience.Sincerely,