Op basis van 441 geverifieerde beoordelingen
3,9 Hygiëne kamer
4,0 Service & personeel
4,1 Comfort kamer
3,7 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 28 apr. 2024
Everything good
Opmerking van Hotelbeheer
29 apr. 2024 door With Thanks, Vebi RexhepiHotelbeheer
Thanks for staying with us. We appreciate your feedback!
door een geverifieerde reiziger
Geplaatst op 23 apr. 2024
El baño si se nos hizo un poco reducido. La habitación si olia un poco a humedad en cuanto entras . No deberian de cobrar por el estacionamiento y menos si se encuentran dentro del Hotel . Un 10 a la Chica de recepción porque nos dejo hacer check in antes de las 4:00 pm. Gracias!!
Opmerking van Hotelbeheer
24 apr. 2024 door General ManagerHotelbeheer
Dear Julissa,Thank you for choosing Best Western San Diego Zoo/SeaWorld Inn & Suites and sharing your valuable feedback. While we are happy you enjoyed our wonderful staff, we are sorry you had concerns with the room not meeting your expectations. Please understand that most full-service hotels charge for parking in this market, and we are competitively priced. We are constantly working to improve and hope to have the pleasure of welcoming you back and impressing you further.Andrew Cooper,General Manager of Best Western Inn & Suites San Diego Zoo/SeaWorld Area
door een geverifieerde reiziger
Geplaatst op 23 apr. 2024
The hotel was clean and the staff was helpful and friendly.
Opmerking van Hotelbeheer
23 apr. 2024 door With Thanks, Vebi RexhepiHotelbeheer
Thanks for staying with us. We appreciate your feedback!
door een geverifieerde reiziger
Geplaatst op 22 apr. 2024
The property is very affordable and convenient. The rooms are not in the best condition. They have paint on the tables, old gum in the carpet, bed sheets with stains and old trash stuck between cabinets. The drains were about to get clogged, the water took forever to leave for both the toilets and the shower.
Nonetheless, the staff was really friendly. I could not complain about the price. I got the room with the double bed and the bunk beds. Perfect for my two daughters, son, me, and my husband. They provide free buffet breakfast which is very rare nowadays. We used the pool and jacuzzi, my family had fun.
Our stay was mainly to have somewhere to sleep while we visited theme parks.
Opmerking van Hotelbeheer
23 apr. 2024 door With Thanks, Vebi RexhepiHotelbeheer
Thanks for staying with us. We appreciate your feedback!
door een geverifieerde reiziger
Geplaatst op 21 apr. 2024
The staff was phenomenal. Netzer from security went above and beyond. As a group of single women visiting from out of state we felt so safe and he was so helpful. The manager was very kind and attentive. He made sure our stay was memorable and had everything we needed for a comfortable stay. The AC was freezing cold the way we like. The breakfast has plenty of options. The parking situation wasn't my favorite but that's just how San Diego parking goes. All in all for a quick trip it was a great stay for the price. We will be back
Opmerking van Hotelbeheer
23 apr. 2024 door With Thanks, Vebi RexhepiHotelbeheer
It was our pleasure to provide you with phenomenal customer service. We're glad you enjoyed your visit, and we look forward to hosting you again at Best Western San Diego Zoo/SeaWorld Inn & Suites!
door een geverifieerde reiziger uit FRANKLIN
Geplaatst op 21 apr. 2024
Everything was good except the unnecessary charges for parking. $25 per car per day.
Opmerking van Hotelbeheer
23 apr. 2024 door With Thanks, Vebi RexhepiHotelbeheer
Thanks for staying with us. We appreciate your feedback!
door een geverifieerde reiziger
Geplaatst op 17 apr. 2024
Staff is so rude
Opmerking van Hotelbeheer
18 apr. 2024 door General ManagerHotelbeheer
Dear Irene,Thank you for providing your review. Your feedback is valuable to us, and we are saddened to hear about your experience. It is always our intent to provide our guests with the service they deserve. This will be reviewed with our team and it is our hope you will give us another chance to show you how we have improved.Andrew Cooper,General Manager of Best Western Inn & Suites San Diego Zoo/SeaWorld Area
door een geverifieerde reiziger
Geplaatst op 17 apr. 2024
Checking in was easy and the lady was helpful. The dining area for breakfast is decent.
Opmerking van Hotelbeheer
17 apr. 2024 door With Thanks, Vebi RexhepiHotelbeheer
Thanks for staying with us. We appreciate your feedback!
door een geverifieerde reiziger
Geplaatst op 16 apr. 2024
Beds are very nice our king size room
Was good size. Only thing I suggest is there really isn’t anything in this area, you must get transported only one place to dine, but it’s an amazing steak house.
Opmerking van Hotelbeheer
17 apr. 2024 door With Thanks, Vebi RexhepiHotelbeheer
Thanks for staying with us. We appreciate your feedback!
door een geverifieerde reiziger
Geplaatst op 16 apr. 2024
The view was nice
Opmerking van Hotelbeheer
16 apr. 2024 door General ManagerHotelbeheer
Dear Karaan,Thank you for choosing Best Western San Diego Zoo/SeaWorld Inn & Suites. It's great that you liked our stunning views, and we hope you had a lovely visit to San Diego. Please stay with us again next time you're in the area!Andrew Cooper,General Manager of Best Western Inn & Suites San Diego Zoo/SeaWorld Area
